Review of KitchenNiche.ca
81 Reviews From Our Community
All Reviews
1 review
0 helpful votes
12/28/19
All around terrible experience. Ordered a tagine Dec 10, no response for over a week, then said shipped, only to receive email 2 days later saying item was damaged and never shipped. I have now had to open dispute with PayPal because seller will not communicate at all. Do not order from this site. My wife didn't get her Christmas present and this has been such a bad experience. Here is the dispute complaint sent to PayPal-I ordered this item December 10th. After waiting over a week and a few unanswered emails, I finally received a note it was shipping out, only to get another email 2 days later stating item was damaged and they would not get new ones until mid January. I at first said I would wait, but after not receiving any communication I have sent 2 emails asking for a full refund. No response has been received. I left many voicemails also. I want a full refund immediately.
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1 review
0 helpful votes
12/17/19
I looked all over for the brand of pots I wanted and only found them here. I had questions and emailed them getting getting a very quick reply and ALL the answers to my questions.
I couldn't be happier about my experience with Kitchen Niche. I highly recommend them and will be purchasing again soon. Thank you Roman for such great merchandise, staff and customer service!
Regards. Brigid from the GTA Ontario
I couldn't be happier about my experience with Kitchen Niche. I highly recommend them and will be purchasing again soon. Thank you Roman for such great merchandise, staff and customer service!
Regards. Brigid from the GTA Ontario
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1 review
0 helpful votes
12/16/19
I received an email when my order was placed, another when it was shipped (shortly thereafter ), and an email from Canada post with a tracking number. Start to finish (with a warning from the post office that things were slow ) was 9 days.
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1 review
0 helpful votes
12/13/19
I ordered a pudding steamer from a box store and they let me down. In searching for a Canadian company I was lucky to stumble across Kitchen Niche. Their website was user friendly, easy to browse and to order from. They filled the order and shipped it promptly with no issues. Product is exactly as listed. I am pleased with the quality and I will certainly order from them again!
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1 review
0 helpful votes
12/13/19
I bought 7 plastic jar keys as gifts from Kitchenniche.ca. I had one and found it be such a useful gadget for breaking the seal on jars, but couldn't find them in the stores again. Kitchenniche had them at such a great price and shipped them out right away. They were also good about keep me posted on the processing and shipping of my order.
Tip for consumers: Free shipping is for $100 orders only, but the shipping cost is very reasonable and their prices are already low.
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1 review
0 helpful votes
10/31/19
The product we ordered arrived as expected. Exactly what we wanted. Couldn't have been better service.
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1 review
0 helpful votes
10/16/19
I placed an order on thursday and it was dellivered on tuesday. The pricing was very competitive and effcient service.
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1 review
0 helpful votes
10/5/19
I have been shopping at KitchenNiche for years. Have always had fast and efficient service. Great products and prices. Will continue to shop there.
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1 review
0 helpful votes
10/3/19
I was impressed by the personalized service that I received and the competitive pricing for the product, not to mention the speedy delivery. I looked the same product up on Amazon and they wanted $11.99 per unit and was able to get it through KitchenNiche for $6.99 per unit. I was able to order 20 units in the same colour and even got free shipping!! I'm also always thrilled to be able to actually talk to a human being and have them take care of all the details of customizing my order. I wouldn't hesitate to recommend KitchenNiche to my co-workers and friends.
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1 review
0 helpful votes
8/25/19
I am completely happy with these guys.They have the special products that I love and super fast shipping. Very pleasant to deal with!
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1 review
0 helpful votes
8/20/19
Ordered a top to a cake pan on the 1st of Aug. paid extra for shipping. Never received the product. Called and e-mailed them. NO RESPONSE. Took my money from pay pal though.
Diane Esposito
*****@sbcglobal.net
Diane Esposito
*****@sbcglobal.net
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1 review
0 helpful votes
8/15/19
Been 3 weeks and no product. Doesn't look good! Finally had to order from Amazon and got it in 3 days.
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1 review
0 helpful votes
7/13/19
Order arrived fast and the products are top quality. Very happy with Kitchen Niche. I ordered from them for the last few years and was never disappointed..
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1 review
0 helpful votes
7/12/19
Fast shipping, great customer service, 100% satisfied!! Wish I could give 10 stars. Give kitchen niche a try. You'll be glad you did!!!
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2 reviews
1 helpful vote
6/21/19
DO NOT DO BUSINESS WITH THIS COMPANY. Ordered an item on the 25th May. I sent them an email about the products arrival and was told that it would arrive in 2-3 business days. That was on the 5th June. Product never showed up. I called 3 times and always got an answering machine. They never returned my call. Emailed them and still no response. Another number associated with them through the credit card charge has been disconnected. I'd say I got ripped off. I noticed some other reviewers have had the same experience. Should the product ever arrive I will update this review but I don't think we should hold our breath.
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1 review
0 helpful votes
6/8/19
I ordered my knives on a Sunday and they arrived at my door Thursday. The service is second to none. I definitely would not hesitate to order from this company again and will recommend it to family and friends.
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1 review
0 helpful votes
6/4/19
Items ordered 5-22-19. Received 6-3-19. (Too long)
No response whatsoever to 3 emails and calls asking for status, tracking number, etc
Will not do business with them again
No response whatsoever to 3 emails and calls asking for status, tracking number, etc
Will not do business with them again
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Hi Lyn,
I'm sorry to hear you are not satisfied with the service received. Regarding the non-response at our end: I checked our emails and we sent you a reply to each and every one of your emails. Please check your spam or junk mail folder. You can guarantee you that the emails will be there if they are not in your inbox.
As for the delivery time frame: The order was placed on May 22nd and it was shipped on May 23rd. You selected and paid for Regular Ground Shipping which (as indicated) takes up to 8 business days to your location. The parcel was delivered to you on June 3rd, which is business day number 6. (Memorial Day was on May 27 so it's not a business day). Normally, shipments do arrive a a lot quicker but as you can see, it's still within the promised time frame. I would like to mention that we do offer faster shipping methods.
Kind regards,
Roman
www.kitchenniche.ca
I'm sorry to hear you are not satisfied with the service received. Regarding the non-response at our end: I checked our emails and we sent you a reply to each and every one of your emails. Please check your spam or junk mail folder. You can guarantee you that the emails will be there if they are not in your inbox.
As for the delivery time frame: The order was placed on May 22nd and it was shipped on May 23rd. You selected and paid for Regular Ground Shipping which (as indicated) takes up to 8 business days to your location. The parcel was delivered to you on June 3rd, which is business day number 6. (Memorial Day was on May 27 so it's not a business day). Normally, shipments do arrive a a lot quicker but as you can see, it's still within the promised time frame. I would like to mention that we do offer faster shipping methods.
Kind regards,
Roman
www.kitchenniche.ca
1 review
1 helpful vote
5/27/19
My order (of a bunch of different items) shipped so quickly and everything arrived in good condition and as described. It's so nice dealing with a Canadian-owned company that has a nice selection of kitchen tools/equipment to purchase from.
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1 review
1 helpful vote
5/25/19
I ordered a few graters and a zester. all came in a timely manner and safely packed. they have a wide selection of kitchen tools. I would recommend them.
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1 review
1 helpful vote
5/13/19
I had placed an order in March and only received part of it. After numerous attempts at contacting customer support and getting no response, I searched the company reviews and found an email for Roman from 2017. I emailed him and Roman answered my email immediately and took care of my order. So very grateful for his assistance.
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1 review
1 helpful vote
5/10/19
The negative feedback on this site is entirely opposite to my experience with KitchenNiche. At all times they've been very responsive and well-priced. It would not surprise me that the negative comments are fake.
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1 review
0 helpful votes
5/9/19
Fantastic service and better than average equipment. I can't say enough about this company and how they treated us.
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1 review
0 helpful votes
4/17/19
Many years ago we purchased a SwissMar peeler at a trade show. It has been the BEST peeler I've ever used. One day I googled "world's best peeler" and was delighted to find the same peeler on the Kitchen Niche website. I ordered 10 and the package arrived very quickly. I kept a new one for myself and gave the rest as gifts. Last week I ordered 10 more peelers and 2 cheese planes. The order was placed on April 7 and arrived in my mailbox April 10 or 11th! The cheese plane is also of excellent quality and I'm sure will be a welcome addition to my kitchen. Great customer service!
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1 review
0 helpful votes
4/17/19
Bought a marble cheese slicer and it was cheaper including the shipping than buying in any store or other website. I received up to date emails in regards to my order and shipping. Received within the 5-7 days it was stated! Very satisfied with the company and product!
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2 reviews
1 helpful vote
4/7/19
Bought a Turkey size Romertopf clay bake
It was $30.00 cheaper at Kitchen Niche than Amazon's
It arrived extremely well packed in 2 days from ordering
I really like this company and would not hesitate to order from them again
I would not believe the bad reviews
These guys are the best
It was $30.00 cheaper at Kitchen Niche than Amazon's
It arrived extremely well packed in 2 days from ordering
I really like this company and would not hesitate to order from them again
I would not believe the bad reviews
These guys are the best
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Customer Questions & Answers
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We are aware that some of the reviews aren't very flattering. While we do make mistakes, I can assure you that many of those reviews are made up. Many of them we do not even recognize. We're not sure who's doing it but we assume it's a competitor. I can assure you that you would be more than satisfied if you order with us. Please see our near-perfect rating with Amazon here: https://www.amazon.ca/gp/aag/details/ref=aag_m_fb?ie=UTF8&asin=B000638D32&isAmazonFulfilled=1&isCBA=&marketplaceID=A2EUQ1WTGCTBG2&seller=A2DRB13QITTSF1 Please do let me know if you have any questions. Roman Koller www.kitchenniche.ca
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Hello, Our return policy can be found at http://www.kitchenniche.ca/shipping.php . What you are looking for might be this part: "INSURANCE: We always use appropriate packaging materials and boxes for all shipments to make sure you receive your items in perfect condition. However, if you should receive a damaged item, please contact us by email or by phone. We will either replace the damaged item/s or issue a full refund, whatever you prefer. Damaged items must be reported within 3 business days of receipt. All shipments are fully insured. RETURNS: If you are not happy with your purchase, please contact us within 30 days of receipt of your merchandise. For Christmas gifts, you may return them until January 31st. You will be given instructions on how to return your item/s. The returned products have to be in their original condition and packaging. The customer is responsible for the shipping cost on returns. If you had free shipping with your order and return any items you will be charged the exact shipping amount we paid to ship your order." Kind regards, www.kitchenniche.ca
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Hi Robert, Please email me at roman@kitchenniche.ca . I will taje care of you. Kind regards Roman
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Please send me an email to roman@kitchenniche.ca with your order information and I will make sure to get back to you ASAP. Thank you!
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Hello, Unfortunately, we are an online store only and currently do not have a retail location where customers can stop by. You are more than welcome to order from our website at www.kitchenniche.ca Kind regards, Sandra www.kitchenniche.ca
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Hello Roger, Please check your spam/junk folder. We have sent you 2 emails within the last week to answer all your questions. Kind regards, Roman www.kitchenniche.ca
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Roman