KitchenNiche.ca has a consumer rating of 3.21 stars from 82 reviews indicating that most consumers are generally satisfied with their purchases. KitchenNiche.ca also ranks 20th among Kitchen sites.
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I found Kitchen Niche site as I was on the hunt for a new larger Mortar and Pestle set. Kitchen Niche carried one that was attractive and at a great price so I placed the order. I appreciated the fact that I could pay using Paypal but what TRULY impressed me was the speed with which the mortar and pestle I ordered arrived. I teach cooking to high school students so I am always on the hunt for new kitchen equipment to have my students use to give them a well rounded experience before moving on to professional cooking institutes. Browsing the Kitchen Niche site I found a wide range of material which I plan to return and purchase for my three cooking programmes. I love how the site is clear and the equipment on sale comes with detailed pictures and description so I can order with peace of mind without having any surprises when the items are delivered. I order online a lot so finding such a rich yet simple to use site has made a whole lot of difference to me. This site is a definite go to site which I plan to use in the future both for home and school programmes. Thank you Kitchen Niche!!!
See positive reviewsI ordered a classic old style hand operated egg beater for our daughter-in-law for Christmas, 2019. When it finally arrived, I was very disappointed to find that it did not live up to the description as it was flimsy, cheaply made and did not turn easily. I ended up giving our daughter-in-law mine because she really wanted one. My efforts to contact them via email on their website and numerous telephone calls have resulted in absolutely nothing. I told them I'd really like to resolve this and a negative review was the last thing I wanted to do but they obviously do not care. There has been NO RESPONSE whatsoever from the company. I'm out $36.00 and it would cost me $17.00 to return it.
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Tip for consumers: Free shipping is for $100 orders only, but the shipping cost is very reasonable and their prices are already low.
We are aware that some of the reviews aren't very flattering. While we do make mistakes, I can assure you that many of those reviews are made up. Many of them we do not even recognize. We're not sure who's doing it but we assume it's a competitor. I can assure you that you would be more than satisfied if you order with us. Please see our near-perfect rating with Amazon here: https://www.amazon.ca/gp/aag/details/ref=aag_m_fb?ie=UTF8&asin=B000638D32&isAmazonFulfilled=1&isCBA=&marketplaceID=A2EUQ1WTGCTBG2&seller=A2DRB13QITTSF1 Please do let me know if you have any questions. Roman Koller www.kitchenniche.ca
Hello, Our return policy can be found at http://www.kitchenniche.ca/shipping.php . What you are looking for might be this part: "INSURANCE: We always use appropriate packaging materials and boxes for all shipments to make sure you receive your items in perfect condition. However, if you should receive a damaged item, please contact us by email or by phone. We will either replace the damaged item/s or issue a full refund, whatever you prefer. Damaged items must be reported within 3 business days of receipt. All shipments are fully insured. RETURNS: If you are not happy with your purchase, please contact us within 30 days of receipt of your merchandise. For Christmas gifts, you may return them until January 31st. You will be given instructions on how to return your item/s. The returned products have to be in their original condition and packaging. The customer is responsible for the shipping cost on returns. If you had free shipping with your order and return any items you will be charged the exact shipping amount we paid to ship your order." Kind regards, www.kitchenniche.ca
I'm sorry to hear you are not satisfied with the service received. Regarding the non-response at our end: I checked our emails and we sent you a reply to each and every one of your emails. Please check your spam or junk mail folder. You can guarantee you that the emails will be there if they are not in your inbox.
As for the delivery time frame: The order was placed on May 22nd and it was shipped on May 23rd. You selected and paid for Regular Ground Shipping which (as indicated) takes up to 8 business days to your location. The parcel was delivered to you on June 3rd, which is business day number 6. (Memorial Day was on May 27 so it's not a business day). Normally, shipments do arrive a a lot quicker but as you can see, it's still within the promised time frame. I would like to mention that we do offer faster shipping methods.
Kind regards,
Roman
www.kitchenniche.ca