I was impressed by the personalized service that I received and the competitive pricing for the product, not to mention the speedy delivery. I looked the same product up on Amazon and they wanted $11.99 per unit and was able to get it through KitchenNiche for $6.99 per unit. I was able to order 20 units in the same colour and even got free shipping!! I'm also always thrilled to be able to actually talk to a human being and have them take care of all the details of customizing my order. I wouldn't hesitate to recommend KitchenNiche to my co-workers and friends.

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Sarah Z.

1 review

0 helpful votes

“A great shopping experience!”

8/25/19

I am completely happy with these guys.They have the special products that I love and super fast shipping. Very pleasant to deal with!

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Diane E.

1 review

0 helpful votes

“Do Not Do Business With This Compnay”

8/20/19

Ordered a top to a cake pan on the 1st of Aug. paid extra for shipping. Never received the product. Called and e-mailed them. NO RESPONSE. Took my money from pay pal though.
Diane Esposito
*****@sbcglobal.net

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Nancy P.

1 review

0 helpful votes

“3 weeks now and no product”

8/15/19

Been 3 weeks and no product. Doesn't look good! Finally had to order from Amazon and got it in 3 days.

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Crina P.

1 review

0 helpful votes

“top quality products”

7/13/19

Order arrived fast and the products are top quality. Very happy with Kitchen Niche. I ordered from them for the last few years and was never disappointed..

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Sierra K.

1 review

0 helpful votes

“5-star service”

7/12/19

Fast shipping, great customer service, 100% satisfied!! Wish I could give 10 stars. Give kitchen niche a try. You'll be glad you did!!!

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TK L.

2 reviews

1 helpful vote

“Took my money but no product ever arrived.”

6/21/19

DO NOT DO BUSINESS WITH THIS COMPANY. Ordered an item on the 25th May. I sent them an email about the products arrival and was told that it would arrive in 2-3 business days. That was on the 5th June. Product never showed up. I called 3 times and always got an answering machine. They never returned my call. Emailed them and still no response. Another number associated with them through the credit card charge has been disconnected. I'd say I got ripped off. I noticed some other reviewers have had the same experience. Should the product ever arrive I will update this review but I don't think we should hold our breath.

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Response from Roman K., KitchenNiche.ca Representative Responded on 6/23/19

Hello TK,

Please let me know your order number and I will have this issue dealt with immediately.

Kind regards

Roman

Gwen L.

1 review

0 helpful votes

“Super Fast Service”

6/8/19

I ordered my knives on a Sunday and they arrived at my door Thursday. The service is second to none. I definitely would not hesitate to order from this company again and will recommend it to family and friends.

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Lyn S.

1 review

0 helpful votes

“non existent customer service”

6/4/19

Items ordered 5-22-19. Received 6-3-19. (Too long)
No response whatsoever to 3 emails and calls asking for status, tracking number, etc
Will not do business with them again

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Response from Roman K., KitchenNiche.ca Representative Responded on 6/5/19

Hi Lyn,

I'm sorry to hear you are not satisfied with the service received. Regarding the non-response at our end: I checked our emails and we sent you a reply to each and every one of your emails. Please check your spam or junk mail folder. You can guarantee you that the emails will be there if they are not in your inbox.

As for the delivery time frame: The order was placed on May 22nd and it was shipped on May 23rd. You selected and paid for Regular Ground Shipping which (as indicated) takes up to 8 business days to your location. The parcel was delivered to you on June 3rd, which is business day number 6. (Memorial Day was on May 27 so it's not a business day). Normally, shipments do arrive a a lot quicker but as you can see, it's still within the promised time frame. I would like to mention that we do offer faster shipping methods.

Kind regards,

Roman

www.kitchenniche.ca

Anne S.

1 review

1 helpful vote

“Great experience!”

5/27/19

My order (of a bunch of different items) shipped so quickly and everything arrived in good condition and as described. It's so nice dealing with a Canadian-owned company that has a nice selection of kitchen tools/equipment to purchase from.

Service

Value

Shipping

Quality

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beata p.

1 review

1 helpful vote

“good efficient service”

5/25/19

I ordered a few graters and a zester. all came in a timely manner and safely packed. they have a wide selection of kitchen tools. I would recommend them.

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Christine W.

1 review

1 helpful vote

“Corrected order”

5/13/19

I had placed an order in March and only received part of it. After numerous attempts at contacting customer support and getting no response, I searched the company reviews and found an email for Roman from 2017. I emailed him and Roman answered my email immediately and took care of my order. So very grateful for his assistance.

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Dan B.

1 review

1 helpful vote

“Prompt, excellent service”

5/10/19

The negative feedback on this site is entirely opposite to my experience with KitchenNiche. At all times they've been very responsive and well-priced. It would not surprise me that the negative comments are fake.

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Judy B.

1 review

0 helpful votes

“kitchen niche service & quality”

5/9/19

Fantastic service and better than average equipment. I can't say enough about this company and how they treated us.

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Charmaine L.

1 review

0 helpful votes

“Quality products!”

4/17/19

Many years ago we purchased a SwissMar peeler at a trade show. It has been the BEST peeler I've ever used. One day I googled "world's best peeler" and was delighted to find the same peeler on the Kitchen Niche website. I ordered 10 and the package arrived very quickly. I kept a new one for myself and gave the rest as gifts. Last week I ordered 10 more peelers and 2 cheese planes. The order was placed on April 7 and arrived in my mailbox April 10 or 11th! The cheese plane is also of excellent quality and I'm sure will be a welcome addition to my kitchen. Great customer service!

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Christina M.

1 review

0 helpful votes

“Great prices and great customer service”

4/17/19

Bought a marble cheese slicer and it was cheaper including the shipping than buying in any store or other website. I received up to date emails in regards to my order and shipping. Received within the 5-7 days it was stated! Very satisfied with the company and product!

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Leigh P.

2 reviews

1 helpful vote

“Great Company”

4/7/19

Bought a Turkey size Romertopf clay bake
It was $30.00 cheaper at Kitchen Niche than Amazon's
It arrived extremely well packed in 2 days from ordering
I really like this company and would not hesitate to order from them again
I would not believe the bad reviews
These guys are the best

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H S.

1 review

0 helpful votes

“Great prices and great customer service.”

4/4/19

Would recommend. Great experience. Quickly resolved issues even over a month after product was purchased.

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Christine E.

1 review

0 helpful votes

“Excellent!!”

4/2/19

Great customer service. The delivery was speedy delivery with packaging intact. The product was exactly what I was looking for. I am a very satisfied customer!!

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Silvana N.

1 review

0 helpful votes

“Shucker Paddy/Oyster Tray - Amazing Customer Service”

3/23/19

I recently purchased this item for when I serve oysters to my guests as an appetizer. It's everything that I wanted and expected. Item arrived in excellent condition and expeditiously as well. I am actually contemplating on purchasing another one as we do quite a bit of entertaining. Would definitely recommend KitchenNiche.

Silvana N.

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Patty M.

1 review

0 helpful votes

“Very happy with my purchases”

3/21/19

The items arrived quickly and in pristine condition. Everything was well-packed - with recyclable packing materials to boot! I look forward to making some tasty treats, and
to ordering more things from KitchenNiche in the future.

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Tracey H.

1 review

0 helpful votes

“Excellent customer service!”

3/13/19

I'm very happy to have discovered KitchenNiche to supply me with the selection of tea I require. My order was handled very promptly and I even got an email from a human! I am definitely bookmarking them and shopping there again!

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Customer Questions & Answers

0
Votes

Question:

Why are so many reviews bad? A few are very satisfied but most are not.... so many people said they did not receive their orders. Is there a difference if you are ordering from Canada or the US? I'm from Canada and would like to order 2 items for Christmas, but these reviews make me hesitate. KitchenNiche - can you explain why the huge difference in reviews here:

Answer:

We are aware that some of the reviews aren't very flattering. While we do make mistakes, I can assure you that many of those reviews are made up. Many of them we do not even recognize. We're not sure who's doing it but we assume it's a competitor. I can assure you that you would be more than satisfied if you order with us. Please see our near-perfect rating with Amazon here: https://www.amazon.ca/gp/aag/details/ref=aag_m_fb?ie=UTF8&asin=B000638D32&isAmazonFulfilled=1&isCBA=&marketplaceID=A2EUQ1WTGCTBG2&seller=A2DRB13QITTSF1 Please do let me know if you have any questions. Roman Koller www.kitchenniche.ca

By Roman K., KitchenNiche.ca Representative on 12/11/16

See all answers (5)

0
Votes

Question:

what is your return policy

Answer:

Hello, Our return policy can be found at http://www.kitchenniche.ca/shipping.php . What you are looking for might be this part: "INSURANCE: We always use appropriate packaging materials and boxes for all shipments to make sure you receive your items in perfect condition. However, if you should receive a damaged item, please contact us by email or by phone. We will either replace the damaged item/s or issue a full refund, whatever you prefer. Damaged items must be reported within 3 business days of receipt. All shipments are fully insured. RETURNS: If you are not happy with your purchase, please contact us within 30 days of receipt of your merchandise. For Christmas gifts, you may return them until January 31st. You will be given instructions on how to return your item/s. The returned products have to be in their original condition and packaging. The customer is responsible for the shipping cost on returns. If you had free shipping with your order and return any items you will be charged the exact shipping amount we paid to ship your order." Kind regards, www.kitchenniche.ca

By Roman K., KitchenNiche.ca Representative on 11/26/15

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0
Votes

Question:

Will they please respond to me phone calls? I got a flax seed grinder with no documentation and it doesn't work. I need help working or returning it.

Answer:

Hi Robert, Please email me at roman@kitchenniche.ca . I will taje care of you. Kind regards Roman

By Roman K., KitchenNiche.ca Representative on 7/17/19

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0
Votes

Question:

why can't I get an update on my delivery date?

Answer:

Please send me an email to roman@kitchenniche.ca with your order information and I will make sure to get back to you ASAP. Thank you!

By Roman K., KitchenNiche.ca Representative on 7/8/18

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0
Votes

Question:

can i buy some things in your store in calgary ?

Answer:

Hello, Unfortunately, we are an online store only and currently do not have a retail location where customers can stop by. You are more than welcome to order from our website at www.kitchenniche.ca Kind regards, Sandra www.kitchenniche.ca

By Roman K., KitchenNiche.ca Representative on 10/31/17

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0
Votes

Question:

Why does KitchenNiche.ca not reply to any of my emails regarding my order which is way overdue?

Answer:

Hello Roger, Please check your spam/junk folder. We have sent you 2 emails within the last week to answer all your questions. Kind regards, Roman www.kitchenniche.ca

By Roman K., KitchenNiche.ca Representative on 4/17/17

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