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KitchenNiche.ca
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143 reviews
7 questions & answers

Why are so many reviews bad? A few are very satisfied but most are not.... so many people said they did not receive their orders. Is there a difference if you are ordering from Canada or the US? I'm from Canada and would like to order 2 items for Christmas, but these reviews make me hesitate. KitchenNiche - can you explain why the huge difference in reviews here:

Asked by M W. on 12/11/2016

8 Answers
Sarah Z.8/23/2019
I'm from Canada and am very happy with this company. I received everything in perfect condition and fast. I believe they are being falsely attacked.
Helga K.2/21/2019
I'm from Canada and I've always experienced good service with this company. I think the bad reviews may come from competitors which is really unfortunate. A sad way to do business.
Michele J.2/13/2019
I ordered through Canada Post and received my Peppermill in a very short period of time. February 9 ordered received February 13 using Canada Post. I will definitely order from these people again.
Ly L.1/24/2022
"The bad reviews are from a competitor." Seriously? That's how you answer complaints? Try answering emails and calls; that's way more effective.
rick t.12/28/2019
The bad review that came from me is true and I am definitely not a competitor. I never received my tagine, and had to open a dispute with PayPal to get a refund after a month of no replies to my emails and phone calls. After my experience I would say all the bad reviews are true. Shop somewhere else. As the old saying goes, where there's smoke, there's fire.
Margaret R.12/15/2019
I am very happy with my transaction. I received an email from Canada post with a tracking number and warning of high volume /possible delay. It was 9 days start to finish. I am sorry to hear of so many bad reviews.
Leigh P.4/5/2019
I really like this company and believe the bad reviews may come from a competitor

I will definitely order from Kitchen Niche again

So glad to have found them
Roman K.12/11/2016
We are aware that some of the reviews aren't very flattering. While we do
Make mistakes, I can assure you that many of those reviews are made up. Many of them we do not even recognize. We're not sure who's doing it but we assume it's a competitor. I can
Assure you that you would be more than satisfied if you order with us. Please see our near-perfect rating with Amazon here: https://www.amazon.ca/gp/aag/details/ref=aag_m_fb?ie=UTF8&asin=B000638D32&isAmazonFulfilled=1&isCBA=&marketplaceID=A2EUQ1WTGCTBG2&seller=A2DRB13QITTSF1

Please do let me know if you have any questions.

Roman Koller

www.kitchenniche.ca

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