Kinguin

I recently encountered an issue while trying to activate a valid key on a certain website, and my experience has been nothing short of frustrating. The website initially stated that the key was valid for the "rest of the world," without specifying any particular countries. Assuming that Switzerland, being outside the EU, fell into the category of "rest of the world," I proceeded with the activation process.

However, upon refreshing the page, I was shocked to discover a message stating that the key could not be activated in Switzerland. This contradictory information left me puzzled and frustrated.

To resolve the issue, I reached out to the website's support team, but to my dismay, I have been entangled in a two-day-long back-and-forth without any concrete solution. What's even more disappointing is that the seller of the key has not bothered to respond to my inquiries at all.

Overall, this experience has been incredibly tiresome and has left me feeling let down. The lack of clear communication and unresponsive support has hindered my progress and wasted valuable time.

Please take note of this company. They refuse to replace your faulty key simply because you opened it. How on earth are you expected to know if the key is invalid if you don't open it? It's absurd! I have escalated the issue to PayPal in the hope of getting a refund.

EDIT: after 10 days, many emails, refusal to refund, finally got money back via paypal.
U have mixed feelings, I hope they improve customer support.

Changed rating from 1 to 3 stars. No one should lose time with ridiculous claims by support.

I've got like 17 games from this site, 2 of them, the code has already been used.
Luckily the support works pretty fast so they got me a working key after a few hours.

There are some big problems with this site / company. First of all, they are pretty terrible at communication. If you open a support ticket, they email you and tell you to respond to the email with more information -- and then do not respond at all. I finally got online with a chat representative after a 20-minute wait, only to find out you aren't supposed to respond to the email but to update the ticket -- even though the email FROM kinguin said otherwise. They were pretty indignant and rude when I pointed out the issue, basically just declaring "that's why we have the online tickets," and said, "I am not going to argue." Attitude needs adjustment.

The reason I had gotten in touch with them in the first place was that the seller had provided a product key that couldn't be activated online and had to be done by phone.

The final issue with the site is that they don't differentiate between 32- and 64-bit programs.

Ultimately, it's good that I was able to get the program, but would have been happy to pay a little more to avoid the headaches and amount of my time I had to use to get a decent answer to the problem.