Have bought many things over the years, 37 to be precize, of all these orders, i have only contacted the support twice, and both time, they helped and resolved the issue within 30 minutes.
Would recommend
One reads "Multi-Device license-keys" (for instance "5 Devices").
In deep contrast to reality: Where it is only possible to use 1 license!
(because of different reasons - one being "cheapo key (for 1 device)", another reason being "i is a shared-kay (that already has been used, and that a person/seller is selling as new/full - in 5-pieces... earning some money, on the Prey!).
So, it is a mafia-like way of cheating...
And, the customer is made to proof with screen-shots, that he/she has been cheated - and it is impossible, since the user cannot get to the account-settings-page fro several reasons (one being, that he/she doesn't have acces to the account, because he/she only holds the "secondary kay" for registering number n-unit!...
It is advanced cheating, and it resembles Russian mafia-methods!. And is very-organized Crime!
Shame on these Cowards, trying to make money on such low-life cowardly activities!
Hello!
Thank you for contacting us.
We regret to hear that you have experienced such an issue.
Sadly, it would seem that you did not provide us with an order number. Therefore we were unable to find the order you are referring to.
As we highly value our Customers' satisfaction we would like to assure you that we will assist you in resolving this case.
Therefore, could you please confirm if the issue still persists?
If so, we would like to ask you to please create a ticket using the following link https://kingu.in/NewTicket and let us know about it.
We look forward to hearing from you.
Best regards,
Wiktoria
Prices are great and if you are getting cold feet, you can always add insurance to your purchases in case the key doesn't work. I was having trouble with a key and the customer support went above and beyond to help me
Its not often that youll get a prob with a key but $#*! happens sometimes and then theres always very good help from their support that solves the prob with you at your side. Kinguin is one of the best.
Dear Marco,
Thank you for sharing your experience! Please accept our apologies for any inconveniences you have experienced with your faulty product. We are glad that the case is already clarified and that our agents were able to offer you a satisfying solution!
We are always ready to assist in case of every problem you encounter with your key, so in case of any future questions or doubts please do not hesitate to contact us on LiveChat or via ticket! We will be glad to assist.
We wish you all the best!
Margo
Many of the bad reviews are from people who I think don't understand that this is not as secure as buying on the official website or on Steam Store. If you are willing to take the risk or if you are careful from whom you buy from (don't take the lowest price offers that also have negative reviews) you are good to go.
I've never been disappointed and the support team have always solved my problems when they have occurred.
Dear Jake,
We are very grateful for your amazing review!
It is great to know that you appreciate our work and understand how our platform works. We let the merchants sell their products and if there are any issues, we do all we can to investigate and resolve them.
We hope that you enjoy the games you have purchased on our site!
We wish you only positive experiences.
Best regards,
Margo
Bought a license key for ESET and when I tried to use it it says that it's managed by another account. Contacted their support and they just told me to use it, which I already tried. Escalated to Kinguin who expects multiple screenshots of things they should already know or I've already provided.
Hello Jason,
We are sincerely sorry to hear about the problems you have encountered with your product.
We would like to kindly inform you that your order has been successfully refunded and we have updated you about the details of your case in support ticket #211889, hence, please refer to the ticket for more information about your refund.
Please accept our sincerest apologies for the experienced difficulties.
Kind regards,
John
They sent me the wrong CD Key, ignored the complaint for days, then requested personal information from my Steam account. It didn't seem related to the product, which they could verify hadn't been redeemed. It just came off like they were trying to mine data from customers.
Dear Charles,
Please accept our most sincere apologies for the situation and the delay.
Could you please send us your ticket/order ID to take care of the case asap and proceed with the refund?
Kind regards,
Virgie
I've had really good customer service, money back even though sometimes i didn't have the buyer protection which makes Kinguin an awesome company!
They gave me discounts everytime i asked, the maximum was 5% but i don't complain. I've been a long customer for Kinguin and i don't think i will change sometimes soon.
I've never had problems with used codes or unexistent codes.
I looked for a product on the Kinguin.net website and was heavily discounted compared to the competition. I bought the product but in the end I received nothing, or rather, a guide to use the product that I could not use. I asked for help from the customer service that helped me right away, the seller was not heard and customer support, after sending all appropriate content, sent me a refund. Now we wait 5 days to have a happy ending.
Dear Andrea,
Thank you for sharing your opinion! It means a lot to us.
Please accept our apologies for the issue. We would like to assure you that we do our best to avoid the situations of that kind and we hope that they will not happen in the future. We are very glad that the issue is resolved already and that you were refunded. If you have any other questions or requests in the future, do not hesitate to contact us. Our agents will be happy to assist you.
Kind regards,
Margo
These guys are the $#*!ing worst. You buy the protection plan, get a fake key. And after a week of talking to the support and sending over 30 screenshots I still have nothing.
Don't buy games here and if you do, don't waste money on the protection.
Pat from the support chat, you can suck one.
Hello,
Please accept our apologies for the less than ideal experience you had.
Of course, we would like to look into the matter and once more review the case however as you did not provide any information which we can use, we can't find your order in our system.
Should you like, you can contact us on LiveChat (available 24/7) and we will look into the issue.
Best regards,
Pat
Incredible customer service.
1. Erwin courteously reassured me that I can purchase the correct product with a peace of mind.
2. I had trouble activating the key I purchased and they walked me through the step-by-step procedure, troubleshoot the problem, and got it done for me in no time!
Don't listen to any other review saying otherwise. After reading more then 10 bad reviews about the same issue I had I can guarantee the problem was user error and not the customer service. Never in my life have I received better help from customer service. I am looking at you SEBASTIAN.
It was fast and easy! Even normal paysafecards are accepted! I got my order in under one minute! I first doesn't thought that this is legit but I was wrong! In intent you can find many promo codes and safe a few % per order!
10/10 will use again!
I even told many friends to use this side!
The keys are hit and miss, but if you miss you're out the money. The activation method of calling doesn't work, and the method of getting screenshots from a chat session with MS support is no longer even offered, so your SOL. Save your time and money and just buy a real key. This is a busy
Hello Nick,
Thank you for your honest review even if it is negative.
We are really sorry to hear that you are not able to activate the system with the key we sent. Our Team will do their best to help you to solve the issue. Could you please provide us with the ticket ID/order number, we will contact you regarding the case.
Kind regards
Monika
I bought Wolfenstein (the new colossus & the new order) through Kinguin a couple days ago, and I'm incredibly happy I did so. The keys were delivered within a couple of minutes (including payment time) and were perfectly valid.
I had (regrettably) earlier tried to buy the same games from G2A a few hours earlier, where my payment wouldn't even go through. Even if it had, Ive had problems with G2A before, and it was not unlikely the seller would even give me a legitimate key.
Couldn't recommend Kinguin more, and I look forward to buying through them in the future :D
Bad service, with many payment limitations. In general, they do not know what methods of payment are available to their customers and they confuse each other when it comes to service! One hour speaks one thing, the other contradicts itself!
Kinguin and G2 Play are the same company, with different names only. I was offered a means of payment through Smart2Pay and made four payments worth approximately 500.00 dollars, and so far I have not received the games nor the refund... Not to mention that Kinguin and G2 Play are not responsible for the means of payment that offer to their customers, that is; if Smart2Pay does not reimburse me, I will go with the police at the address Smart2Pay is located here in Brazil!
Dear Renildo,
Thank you for sharing your feedback and voicing your concern.
If you have any suggestions regarding our current, or possibly new, payment methods we would be interested in what you have to say since we value customer feedback for each and every area in which we operate.
We apologize for any inconvenience you may have encountered, positive customer experience is one of our highest priorities.
If you have any issues or questions please remember that our LiveChat is available 24/7 and we're at your disposal.
Best regards,
Kinguin Customer Service
Fast and capable help, everytime again. And to submit this i have to write atleast 100 characters, so take this quote: How far that little candle throws its beams! So shines a good deed in a naughty world.
Dear Robert,
It is great to hear such great news! We are very happy that you are satisfied with our support. We always do what we can to assist in the best possible way and remember that you can always contact us in case of need!
We hope that you will visit our store again soon.
Best regards,
Margo
Awesome support, clean look, good prices, easy payment. Gaming couldn't be made easier and cheaper. Insurance iis an option and apreciated on big purchases.
Instant delivery, securely paid, varied selection. 100% rec
Pretty reliable source of CD keys. I had an issue with my order and they solved it quickly. All I had to do was contact customer service. I am sorry to see other's had this issue as well and they were not able to get it resolved.
Hello,
Thank you for your review!
We are happy that despite initial issue you found our service satisfactory.
Reliability of support is our priority so we do our best to investigate and resolve any issues.
If you would have any questions regarding that matter, or anything else, feel free to contact us anytime!
With regards,
Hans
Paid for a Microsoft Office activation code. Received one that didn't work. Thought they would send another. Instead, they wanted me to delete the official version of Office and download from some suspect cite. Knowing that's an invitation for viruses and spyware, I declined and asked for a refund. They offered a store credit. I've contacted my credit card company to contest the charge. These people are not reputable, let alone honorable.
Dear Roy,
Firstly, we would like to reassure you that the website we have sent you is verified and the links take you to the Office official website. We just wanted to make sure that you have the correct version installed. The safety of our customers and their data is our top priority!
If your case has not been solved yet, we will be happy to help you. However, we will need your order number to do that. Could you please send it to us?
Best regards,
Vera
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 18th among Video Games sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Martin,
Thank you for the review and rating.
Always great to see a long time customer be satisfied with our store and support.
We're planning a lot of exciting new things for the future and it's our great hope that it will make you like our store even more.
Stay awesome and game on!
Best regards,
Pat