Electronic Arts

I have been using EA Sports for video games like a decade from now and there was a old account I tried to recover. But due to rigid and systems that aren't able to change email address or simply delete a account. They made me answer questions that are very personal and sensitive. Then they think I am not the original owner of the account. I am aware of following the policy and understand it. But to a point, where if they know there's no solution to getting old accounts back due to outdated recovery questions and simply change or delete the locked account. They made it too complicated! And i would suggest a update where they can simply delete accounts inactive for like 5+ years as it will cause less worry and stress. If this keeps up, I will no longer be happy with their services or buy games from EA itself.

I should not have to log in to 2 different launchers and install yet another launcher to load a single player game I purchased through a 3rd game site. Top it off with the support forums and help pages that EA provides if I could gives negatives star rating I would put them at -5 stars, they are THAT bad.

They banned me for absolutely no reason. I did nothing wrong, and when I appealed and inquired what I had done, they just kept sending me the terms of service. I read the entire document, and didnt violate anything in it. Theres no transparency. Guilty until proven innocent. Stay away from this company. Worst service Ive ever encountered.

I bought Roaring Heights through the EA app for my Sims 3 game on 12/31/23. In my EA order history on the EA website, it gives me a code to register my game. The code does not work. I asked for help starting on 1/6/24. I've talked to 10+ people at EA now. They all gave me excuses but no one would give me a new code or a refund. Today I talked with someone over an hour and in the end, they told me the refund window ended so there was nothing to be done. I requested to speak to a manager, they told me they couldn't transfer me. I have sent everyone screenshots of proof that I bought the game and that the code doesn't work and now apparently, there is nothing to be done. Months of dragging this out, explaining my case to multiple people and no one could help me or at least try to make it right.

I have many other expansions for my game bought through the sims 3 store and the one time I try through the EA app, this happens. This is not user error.

Charged me twice for one subscription, know they did this, and refused to refund it. They were concurrent, for the same thing, I am one person, and they could see the accidental duplicate (fault of their agent who helped me get my account working) was never used.

STILL SAID NO REFUND

They can't be reached by email or phone, and chat is broken 9 out of 10 times when you try to visit. Their way of limiting contact instead of helping.

Not everyone has the chance to get an Xbox or a Play Station. Because you have to have one of those to get the Sims game. Then you would also have to get a TV a controller it's just really inconvenient. If it was on the Nintendo switch, I feel like a lot more people would probably play it. It would be a lot easier to have because I cannot get an Xbox or PlayStation but I already have a Nintendo switch. I've never played the game and it looks really fun. I just can't play it. I just really wish they would put it on the Nintendo switch so a lot more people can enjoy.

I'm just thankful to the company for childhood, starting from their NFS video games series, ending with the Sims which I also admired playing back in the days.
Unfortunately, they have stepped away from the development of the NFS and that's a pity, cuz these guys really knew how to create remarkable videogames.
I wish I had at least one opportunity to play some video games from them which would be of the same quality, with the same thrilling plot and awesome cast as it was two decades ago.

Cannot reach any alive human being. I have had my account disabled for no reason at all.

1. Tried to go main EA website and login.
* The website is not working. I cannot login because every time I try to, I get 500 Internal server error.
* I guess your account and customer service is not important to them

2. When I did manage to reach someone though tertiary game websites and requested more information I was told a generic pre recorded text message. Every time I would reopen ticket and try to talk to a live person or ask any additional information, I would get the same generic reply.

I paid so much money in products and games, and now I cant even access it. Avoid this company at all costs.

Why link an account to steam if I can't even use it? I've found this company to be garbage. I've tried downloading multiple games through steam that require an EA account and it doesn't not let you log in if your accounts are linked. EXTREMELY UNHELPFUL. Don't think these games should be on steam if they aren't going to work hand in hand. Take off the choice to link accounts if it's not gonna work.

Their response to consumer backlash for not liking $#*!ty bug riddled games is to talk down to their consumers and chastise them for not liking those $#*!ty bug riddled games. To add insult to injury, you have to install the EA Launcher and make an EA account to play their degenerate games even if you purchased the game from Steam.

By far the worst experience I've had with any sort of app before. Every single time it takes me 30 minutes to an hour in order to actually play anything. The app won't open the game even though Steam says it's running. It constantly crashes and disconnects and logs me out even though I always select keep me logged in. I have to go through trial and error to just open the app and then go through it all over again to actually use it. Awful. I know nobody at EA actually gives a damn about customer dissatisfaction but nonetheless I am severely disappointed.

Their consultants are very unreasonable; I wasted my time trying to contact them over 2 years to get a reply from someone finally. They pretty much said it doesn't matter I have a receipt for my purchase; they are not giving me the game I brought or my money back. So I have raised an official complaint. Very untrustworthy company

Can't open whilst playing a game, more than half of the times friend invites don't work. Constantly have to enter my password and username even though I say keep me signed in. EA, from the bottom of my heart, you're not steam, stop trying.

Con men. No zero to add or I would have given them that.
Cheats,fraudsters,games stealers,no backup,best America cannot produce with Indian/Pakistan help.
Buy at your peril as they will sure as not take your game/games away from you. Been doing it for years.

Ordering with this shop is convenient. The latest EA sport games are here at my place right when I want them because of fast delivery and convenient way of cooperation. Recommend using this service for all those game fans around!

I ordered a season one pass for Anno 1800. The download would not work, even after dealing with their online help chat. The helper disconnected on me, so I had to explain myself over again to another. The problem still is not fixed two days later, and they said they would not refund me. My friend had the same problem; we were playing the game together. He disputed the charge with his bank, then EA just shut his Origin account down... With all of his games. This is the worst customer service experience I have ever had with a gaming company—shame on you EA.

EA is a terrible company to get a response from. It's always an automated response and difficult to get hold of a person. EA sports games especially have many faults that cost players money on in game purchases. Yes they are eventually fixed with updates, but you will never be compensated. Gameplay always has bugs and is often hacked.