Electronic ArtsReviews 170

Problem downloading an expansion to the Sims 3 which I had previously successfully downloaded on the same laptop with EA App. This expansion had been originally bought 7 years ago and would only list as 'preparing' when I tried to download it.

I had been writing to EA Customer Service for a month (extremely slow replies) when they finally agreed to verify my account through email. I didn't receive the email so I asked for another.

No reply, so I try to open the 4th case (for the same issue) only to not be able to explain the issue again because I have to fill out a questionnaire stating if I've tried all the self-help fixes - which I have. I reply none of them work and it auto tells me that I have a problem with my internet provider. Which I do not, and makes no sense to reach that conclusion from my responses to the questionnaire.

I am furious with the service I've received from EA help.
My account was deregistered because I had not used it for over a year. All I get is a response that the issue is being investigated.
Actual email below sent

Thank you for contacting EA help *******

Hello,

Thank you for contacting EA help, my name is Chingshubam, and I'll assist you with your case today.

No actual response just a barrage of questions that left me very frustrated.

EA literally stole my account, due to my ISP closing down many years ago I had forgotten my email address for that ISP, I had multiple accounts on that setup, EA could not find my account due to this, I was told if I managed to remember my account to come back to them and they would sort it. Well I remembered recently and went back to sort it to be told that unless they could send an email to the now dead ISP that my account was linked to that I couldn't get the account back. Then I was told that "due to inactivity" EA had closed my account and regardless if I had access to that eMail address or not there is now no way I could get it back. There are games on there I have paid for and literally never played. EA may as well have reached into my wallet and stolen cash from me because that is effectively what they have done.

Ingame i reported dudes who use Nazi symbols as their image within game, very same Nazis report me for Nazism and I got banned while they play freely. EA people responsible for this are or pro Nazi or simply they dont even check anything they just ban you. Simply horrific experience they even sent me email giving me names, joking around my nick name. Couldnt believe this is happening with company like EA... I dislike NATO and my avatar image says "F**K NATO" with those " * " in order not to brake rules, so dude dislike that and called me as you can see on images "Goxy NATO" thats absolutelly unprofessional and low
Ps
I lost two grandfathers in WW2 by Nazis and they ban me for Nazism, simply amazing what they do there

They are so unbelievably greedy, but of course you had the freedom to not buy the extras they were pushing. Now they force you to use their app which never works, or only downloads part of your game, is constantly down and won't let you play off line. How is it legal for someone to own a product that they bought on Steam or some other site and have another company stop them from using it. They have destroyed gaming pleasure for thousands, they buy up great small creative companies and destroy them. Don't take my word for it, just go search on feeling about EA and it is pretty unanimous. I have uninstalled games I really love rather than deal with their app. All the people complaining need to boycott them as they only care about money.

Since Aids, although still a horrible desease, is treatable now, EA Games isn't. You just have to live with the hughest levels of incompetence oaired with no will of taking responsibility for any of it. F UCK EA AND F UCK EVRYONE IN CHARGE!

Con men. No zero to add or I would have given them that.
Cheats,fraudsters,games stealers,no backup,best America cannot produce with Indian/Pakistan help.
Buy at your peril as they will sure as not take your game/games away from you. Been doing it for years.

How can a company hire someone that cannot understand, nor write a single sentence in english, to support english-speaking customers, and call you out for being unprofessional when you point it out.

I bought Jedi Survivor, first EA game I have purchased since Jedi Fallen Order.

Purchased the game on Epic so I wouldn't have to deal with Origin, only to find out Origin is gone and has been replaced with something that is, somehow, worse.

My average speed here is Australia is a whopping 90 mbs (almost as good as a third world country.)

Steam downloads at 7 mbs today
Epic downloads at 8 mbs today
EA's piece of $#*! garbage app downloads at anywhere between 2 kbs and 40 kbs (when it works, which it often doesn't.)

8 hours to download 300 megabytes of this patch? I think I would rather spend that time playing the damn game I paid for and I would be able to if I had bought it from ANY OTHER COMPANY ON EARTH YOU UNREPENTANT MONEY GRABBING MORONS.

Why am I forced to use your app EA? The only thing it accomplishes is to inconvenience me and remind me why you are broadly considered the worst company in gaming. 0% positive reviews in 12 months? Makes sense.

Here is an idea - stop doing things that make people hate you more for no benefit to you.

The worst app I've encountered. Never have I ever had so many problems with an app. Ever. Bring back origin and get rid of the piece of junk ea app. Customer service hardly help with problems also.

We didnt ask to switch to the EA app, we were forced to. I put over $100 into a game i cant launch or play most of the time. Origin was way better, at least i wasnt constantly having to deal with connection issues, launch issues and an overall glitchy app. Im currently unable to launch my game for no real reason. If we werent forced to move to the EA app there wouldn't be so much bandwidth causing network issues from so many people trying to use it at the same time.

They sell games that don't function but never issue refunds. This has happened to me a number of times. They can't even support the Sims anymore, but will still charge you 20$ an expansion pack, and not refund you a dime if none of them work.

https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Sims-3-expansion-won-t-download/m-p/*******#M*******

I just bought a new computer so I can play my purchased games. When I uploaded the EA app my computer became very slow and the game kept freezing. I used my software program and it detected that I had malware. I immediately contacted help desk and they basically ignored me. I sent my computer to an IT tech and they informed me that this pc was high jacked. They destroyed windows registry and files. EA games added excessive camera files, remote access files and drivers that I did not authorize. They had recordings as well. This is absolutely disgusting and disturbing that someone was accessing my pc without my knowledge or consent while listening, recording and watching me. I am outraged and I am going to sue them for destroying my property and violating my privacy!

EA games destroyed several of my pc's with a mock version of windows that was implanted on my pc during gameplay. They first started downloading apps during gameplay, and then when I deleted the apps, they added malware, and highjacked my entire internet through remote access files, Bluetooth, hyperv, excessive camera files, drivers and thousands of files that were not windows all for spying purposes. They deleted my entire windows features and used their mock version of windows.They have deleted my ssl certificate so I can't upload any spyware programs. They have destroyed my bios and deleted factory files. They deleted audio drivers, and fonts so I can't hear anything or see. Everyday they are sending malware and files to my pc whenever windows is uploaded. I contacted authorities and I will not rest until theses criminals are behind bars. And I am compensated for their destruction.

Buying EA games is like throwing away your money, DO NOT BUY ANYTHING RELATED TO EA BECAUSE OTHER THAN THE INGAME PROBLEMS YOU WILL FACE LAUNCH ISSUES.

They make terrible games especially FIFA 23 you dominate you don't win and they say it's a bug but it's really not it's the game but EA don't care all that care about is money.

I have had my name represent testicular cancer awareness for many years. I have played Apex for many years with my name. And now they have an issue with it, and have suspended my account twice because of it. My name is not sexual or inappropriate. This game has so many hackers, but they chose to suspend players who have been here playing to have fun. When I ask them about the suspensions, and let them know what it is for, I do get ignored and they decline the case. They only care about their money, and not their loyal players.