logo

Kinguin
Questions & Answers

392 reviews

Here’s what buyers have asked with answers from Kinguin staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

How easy is it to get a hold of customer service at Kinguin?

Answer:
Hello! The key for Sid Meier's Civilization V or IV may be used in Steam Client. The activation details are provided in all product pages https://www.kinguin.net/category/4906/sid-meier-s-civilization-v-complete-edition-steam-key/#activation-details. In case of any issues with the products, please contact us and we will help you. Best regards Kinguin Customer Support
By John S., over a year old
See more answers (7)
Question:

Hello I have been waiting for almodt 24 hours to Getanswer on My rocket. The order is on hold, because of identity. And i et no supplert back

Question:

My ticket was sent more than 24 hours ago. Still waiting for their reply

Question:

Hi, I purchased product key for office 2019, but not working. Already raised ticket 4 days ago but no response. Want help to activate or refund.

Question:

I've been waiting 3 days to get help on an invalid key i was given. Does anyone know any ways to get them to bother to respond to me?

Question:

Hi, You sent me a used key (Windows 10 Home Online Activation) for my purchase. I cannot activate my Windows 10 Home. Can I get my money back?

Question:

they respond so slow in my case tbh. my order is on hold and im waiting 24 hours for a answer an this is for a 48euro order...

Question:

How long does it take for customer service to reply to tickets? Submitted one for an invalid key- I need the product by Monday or would like a refund.

Answer:
Hello, currently, our replies are delayed. If your issue is not resolved, feel free to provide us with a ticket ID or order number.
By John S., over a year old
See another answer (1)
Question:

Why is your marketplace bankrupt and turned to be a den for a criminal called Viktor wanli who has invested funds that do not belong to him?

Question:

I have a Mac & an interested in purchasing Civ 4 or 5. Its something I download and enter a "key"? what is that? and what if the key does not work

Have a question?
Ask to get answers from the Kinguin staff and other customers.

Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?