How easy is it to get a hold of customer service at Kinguin?

asked by Kimberly W. on 12/13/18

7 Answers

The key for Sid Meier's Civilization V or IV may be used in Steam Client. The activation details are provided in all product pages In case of any issues with the products, please contact us and we will help you.
Best regards
Kinguin Customer Support

Helpful (0)

Fast and professional. In my case, they even managed to respond 3 times in a single day.

Helpful (1)

They dont give you a phone or contact details. They just have a livechat where they tell you that they are sorry and some other department they cant contact is in charge of whatever you need.


Helpful (0)

As a buyer's protection user, I suspect that if you have a problem with a purchase, the time for Support to reply seems to depend on the price you paid, e.g. if you spend 30+EUR you're bound to pay more for buyer's protection and thus, get Support's attention faster.
With my 2 EUR payment each of my ticket's 4 replies I waited exactly 22 or 23 hrs, while for my 40EUR payment I got immediate and adequate service via chat

Helpful (0)

Once a merchant sold me a used key and customer service contacted me about it after I left negative feedback to the merchant. They asked me a few questions and then refunded. I wasn't even expecting that when I left the negative feedback so I was pleasantly surprised. They answer fast too.

Helpful (0)

They are very biased and unprofessional. They treated me like a criminal after I showed them multiple proofs that those gift cards were mine.

Helpful (0)

I just got with their service within 20 mins of my request. I've seen it quicker too, though I think I've only had to use them 1 other time too.

Helpful (0)

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