Be aware of the kinguin website. Their marketplace is frauding on their customers. I purchased several products using paysafecard, and once I created order with reasonable price it became "on hold". They blocked my order, and all I got is endless blunt excuses from support, that aimed only for evading the fulfillment of order completion or moneyback.

I contacted customer support and they illegally asked me to provide paysafecard vouchers photos with paper note "for kinguin" as "proof" that i really own money i used, to complete my order. This violates PSC rules, because it's strictly prohibited to share PSC vouchers with ANYONE. However, I kindly provided them with requested data. But they asked me to provide it again in a different visual form. "Final verification" is a lie.

After my multiple complaints on illegal actions of kinguin - support requested my personal identity documents with handwritten order number, with promise that this is "final verification". I provided this data, but - they requested it again in different form.
Second "final verification" is a lie.

Now they requested a selfie from me holding my ID in one hand and a piece of paper with „kinguin" in the other hand. Apart from the fact, that this third weird request has surely absolutely nothing to do with a proof of paysafecards belonging to me, I simply don't have the third hand which could hold my smartphone during this acrobatic challenge.

Kinguin has answered it like that: "We understand that this request might be troublesome but it should be the final step of verifying your order".

Paysafecard by itself - is an anonymous payment method, but kinguin think different - and make it mostly compromised method for user identity. Every "verification request" is a fraud scheme of kinguin, to easily achieve and block your money forever. Paysafecard is anonymous payment method and Kinguin use this, because most of PSC owners don't wish to reveal their identity, and a good opportunity to steal the money by Kinguin.

They refused to make any kind of chargeback, and all I get is a new and new "verification requirements", all of them is illegal.

I was not willing to accept that kind of excessive verification and requested a refund via bank wire and wanted to provide my IBAN for the money transfer. That also has been declined by support explaining that such a refund to my bank account would be a violation of the rule of avoidance of money laundering and a refund via paysafecard is technically impossible and there is no other way to solve this problem besides of following their requirements for endless amount of weird verifications. That means to me as customer that the only possible alternative to that kind of excessively blackmailing verification process could be a total waiver of the whole payment amount without any return service.

If you wish to lose your money, make your private confidential identity and financial data publicly accessible - welcome to kinguin, they know how to do it, and will help you with that.

I add video proof that is available by link: https://vimeo.com/*******

I paid for a key of Office 2019 Professional Plus, so a little more than your typical key. I immediately had issues and used every solution offered. Their response time has been awful. I activated the product on Saturday and didn't receive a response until Friday. Almost five business days and then just before another weekend to guarantee more waiting! Next reply also took a few days.

The key did not work through Microsoft's Office activation website and initially error-ed out when trying to send the key through the Office software. This provided a lot of doubt as to the legitimacy of the key.

Another thing they offered was to use PowerISO, which was completely irrelevant when Windows Explorer opens the. Img file provided and mounts it as a disk just fine. So of course I wasted a bit of time verifying the trustworthiness of that software (and making sure I didn't have to pay) and used it's trial to get the same effect.

I did finally get the product working with a Registry Edit following this support post from Microsoft: https://support.microsoft.com/en-us/office/office-error-code-0x*******-when-activating-office-7aa7600f-df57-4aef-81d2-*******c66f865

They provided this solution, but the problem here is that Microsoft's instructions are incomplete. "NETWORK SERVICE" does not appear by default. Therefore you have to press "Add" > "Select a principal" then type "NETWORK SERVICE" exactly (without quotes, but with a space) and click "check names" to be sure it works. Give it "Full control". Press OK. Check the "Replace all child object..." while "NETWORK SERVICE" is selected. Press OK. An error will come up, but it should have worked. After that point "Unlicensed Product" no longer showed up. I'm not sure why this solution was required.

I still cannot recommend the site due to slow response and general shadiness but it does not appear to be a complete scam.

Ok this site has to be the worse than
UPDATE can you answer me and stop ignoring me please so much of 24/7 support that is deceiving customers support been very crappy im angry now 19/4/20

Ok this site has to be the worse than gamivo and eneba i thought they were bad but g2play.net+kinguin are the worse so much of 24/7 support i have sent several messages im being ignored i hate that bought the sims 3 thinking it was base game but went to redeem on orgin account came up 70 80 90s add on instead i didn't confirm as still redeemable for next customer

Please respond order id S48I96AC806C bought from DigitKeys theres no where to contact this seller direct very wrong they should be allowed to sell wrong products this company should be checking on their sellers

WHAT'S THE BETTING THAT SITE WILL SAY DUE TO THE Covid-19 THEIRS HEAVY TRAFFIC BUT THAT IS JUST AN EXCUSE TO NOT PROVIDE THE SUPPORT TO CUSTOMERS I UNDERSTAND THEIRS AN EPIDEMIC GOING ON BUT THATS NO EXCUSE AS SITES ADVERTISES 24/7 SUPPORT TO CUSTOMERS WHO ARENT GETTING THE FULL SERVICE

PLEASE RESPOND STOP IGNORING ME TY ITS RUDE UNHELPFUL AND PLAIN IGNORANT UNACCEPTABLE

This my second time I got my key instally and activated to my account steam thanks Kinguin...
+rep

I got 2 Assassin's Creed Unity Uplay CD Key Git it with in 30 sec

A+++++ Seller and Support!

Thanks!

I purchased a game code and paid through Paypal. I got the code within seconds, and attempted to use it. I received a message that it was a duplicate code, already used by someone else. I immediately sent a copy of my Paypal receipt, and description of the problem, to Kinguin's service email address. I also opened a service ticket on the website. Hours went by, with no response. I attempted to reach someone through the live chat link on the website. It is supposed to be open 24/7. The wait time when I entered the queue was over three hours. The number one issue listed in the queue at the time was "Duplicate/Invalid Code". After a half hour of waiting, I got kicked out of the queue, and live chat went offline. I then contacted the company via private message, through their Facebook page. I sent my service ticket number, and asked for help. By the end of day 2, I contacted Paypal and asked that they help facilitate me getting a useable code. Over a four day period, Kinguin sent two requests to my service ticket. They wanted screenshots to show that the code didn't work, screenshots of everything that I purchased on Steam, a screenshot of the DLC tab, and they asked that I close my Paypal claim, because it might "slow down their process". I sent screenshots immediately on day 2, which was the first day that I heard from them. I sent additional screenshots on day 4, which was the second time that I heard from them. Although I had been stupid enough to buy from them, I wasn't stupid enough to close my Paypal claim. By the end of day 4, I'd had enough. I contacted my credit card company. I sent them a copy of my Paypal receipt, told them about the Paypal claim, and sent screenshots of my communications with Kinguin. Within an hour, my credit card company had completed an investigation, and credited my account. Clearly, they could immediately see that I was being scammed. There should have been no reason why I wasn't sent a workable code, after I sent proof that my first code was unusable. There are numerous complaints, exactly like mine, in the comments sections of the posts on Kinguin's Facebook page. Aside from complaints about invalid codes, there are many complaints about skins ordered, paid for, and not received. For some reason, many comments don't appear to be viewable right now. I'm wondering if Kinguin has figured out a way to keep them hidden. PLEASE take the time to check out the FB page before you waste your time and money with this company. You should be able to read about loads of awful experiences. If a post says that there are 43 comments, and you can only see 3 positive ones and no others, know that there are 40 negative experiences being hifden by Kinguin somehow. PLEASE DO NOT BUY FROM THIS COMPANY! P.s. Don't believe the additional scam that if you pay extra for their "buyer protection", you won't get a bad code. First off, why should you have to pay extra to get the actual product that you are paying for?... And second, there are plenty of commens from people who paid for "protection", and had the same experience as me.