Hans B.

Be aware of the kinguin website. Their marketplace is frauding on their customers. I purchased several products using paysafecard, and once I created order with reasonable price it became "on hold". They blocked my order, and all I got is endless blunt excuses from support, that aimed only for evading the fulfillment of order completion or moneyback.

I contacted customer support and they illegally asked me to provide paysafecard vouchers photos with paper note "for kinguin" as "proof" that i really own money i used, to complete my order. This violates PSC rules, because it's strictly prohibited to share PSC vouchers with ANYONE. However, I kindly provided them with requested data. But they asked me to provide it again in a different visual form. "Final verification" is a lie.

After my multiple complaints on illegal actions of kinguin - support requested my personal identity documents with handwritten order number, with promise that this is "final verification". I provided this data, but - they requested it again in different form.
Second "final verification" is a lie.

Now they requested a selfie from me holding my ID in one hand and a piece of paper with „kinguin" in the other hand. Apart from the fact, that this third weird request has surely absolutely nothing to do with a proof of paysafecards belonging to me, I simply don't have the third hand which could hold my smartphone during this acrobatic challenge.

Kinguin has answered it like that: "We understand that this request might be troublesome but it should be the final step of verifying your order".

Paysafecard by itself - is an anonymous payment method, but kinguin think different - and make it mostly compromised method for user identity. Every "verification request" is a fraud scheme of kinguin, to easily achieve and block your money forever. Paysafecard is anonymous payment method and Kinguin use this, because most of PSC owners don't wish to reveal their identity, and a good opportunity to steal the money by Kinguin.

They refused to make any kind of chargeback, and all I get is a new and new "verification requirements", all of them is illegal.

I was not willing to accept that kind of excessive verification and requested a refund via bank wire and wanted to provide my IBAN for the money transfer. That also has been declined by support explaining that such a refund to my bank account would be a violation of the rule of avoidance of money laundering and a refund via paysafecard is technically impossible and there is no other way to solve this problem besides of following their requirements for endless amount of weird verifications. That means to me as customer that the only possible alternative to that kind of excessively blackmailing verification process could be a total waiver of the whole payment amount without any return service.

If you wish to lose your money, make your private confidential identity and financial data publicly accessible - welcome to kinguin, they know how to do it, and will help you with that.

I add video proof that is available by link: https://vimeo.com/*******