These guys are the $#*!ing worst. You buy the protection plan, get a fake key. And after a week of talking to the support and sending over 30 screenshots I still have nothing.
Don't buy games here and if you do, don't waste money on the protection.
Pat from the support chat, you can suck one.
Hello,
Please accept our apologies for the less than ideal experience you had.
Of course, we would like to look into the matter and once more review the case however as you did not provide any information which we can use, we can't find your order in our system.
Should you like, you can contact us on LiveChat (available 24/7) and we will look into the issue.
Best regards,
Pat