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They sent me the wrong CD Key, ignored the complaint for days, then requested personal information from my Steam account. It didn't seem related to the product, which they could verify hadn't been redeemed. It just came off like they were trying to mine data from customers.
Charles J.'s review of Kinguin earned 2 Very Helpful votes
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It's very likely you will get used or invalid keys from them, while they just give excuses to...
Dear Charles,
Please accept our most sincere apologies for the situation and the delay.
Could you please send us your ticket/order ID to take care of the case asap and proceed with the refund?
Kind regards,
Virgie