• Kinguin

Kinguin

Overview

Kinguin has a rating of 2.73 stars from 385 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Kinguin most frequently mention buyer protection, and credit card problems. Kinguin ranks 187th among Video Games Other sites.

  • Service
    63
  • Value
    60
  • Shipping
    37
  • Returns
    49
  • Quality
    54

This company responds to reviews on average within 14 days

Positive reviews (last 12 months): 10.5%
Positive
2
Neutral
2
Negative
15
50
See all photos

What reviewers want you to know

Positive highlights

  • Great prices, customer service via chat was awesome.

Critical highlights

  • I demanded a refund as this violates their terms and I purchased the buyer protection, they jerked me around for weeks.
How would you rate Kinguin?
Top Positive Review

“I received the Steam keys I bought. I recommend.”

Hish M.
5/4/23

I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.

Top Critical Review

“Windows 10 Activation Key Scam”

Joseph T.
1/8/24

Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.

Reviews (385)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (63) buyer protection (21)
Thumbnail of user avigor.jt
1 review
0 helpful votes
January 8th, 2024

Do not trust anything that tells you to use the old automated phone system that Microsoft has deprecated.

Tip for consumers:
They tried to offer in store credit, I asked Chime to do a chargeback.

Products used:
Original Microsoft store purchase.

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are sorry to hear about the issue you experienced.

To help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Weronika

Thumbnail of user kamil20
1 review
0 helpful votes
December 10th, 2023
Verified purchase

Information about region is to less visible. And you cant return keys,

I've got answer from kinguin support but it's only for good PR because never after answer me. Blame you kinguin.
I don't recommend for anyone.

Products used:
Game

Service
Value
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are sorry to hear about this issue.

In order to help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Weronika

Thumbnail of user lt300
1 review
0 helpful votes
December 5th, 2023

I had purchased Windows 11 key from Kinguin team and out of one fine day it stopped working. I raised a support ticket with Kinguin and they claim that it has been 1 year since activated and they cannot do anything about it. So buyer please beware buying from this site. The may stop working one day and we will not be getting any kind of support from this Kinguin team.

Kinguin Order ID: LHVNK7AVT1W

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

We apologize for the inconvenience you experienced with our support team. We understand how frustrating it can be to wait for a response, and we are sorry for any delays you encountered during the resolution of your issue.

We wish to clarify that the product demonstrated successful usage over an extended period. In accordance with the product's specifications, it is designed for a single use per PC/motherboard. Therefore, categorizing it as faulty would not be accurate.

Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding.

Best regards,
Weronika

Thumbnail of user eva.verbruggen78
1 review
0 helpful votes
October 18th, 2023
Verified purchase

I bought an office key for mac and it was claimed by someone, most likely the merchant, before I could use it. Kinguin customer support took around 10 days to finally resolve the claim and they say since the key was claimed after purchase, it must be my fault. They work with shady merchants so be careful buying from them as Kinguin will do nothing to help you. Kinguin might look cheap but if you run into any problems, they will screw you over.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello!

We are sorry to hear about this issue.

In order to help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Carlos

Thumbnail of user bl576
1 review
0 helpful votes
December 12th, 2023

They sold me a key that had already been used, with no refund. First purchase from this site and I was immediately scammed.
Looking at all of the other reviews it seems buying on this site is a real gamble, with the chances of actually getting what you pay for becoming increasingly unlikely recently.
Will never give these people my money again, and wouldn't advise anybody else to trust them either.

Tip for consumers:
Loads of reviewers reporting they sell used keys.

Products used:
None, the download key was already used.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We are sorry to hear about the issue you experienced.

To help you, we need some additional information.

Could you please provide us with the order number for this case?

We are looking forward to your response.

Kind regards,
Weronika

Thumbnail of user coryl150
1 review
0 helpful votes
May 21st, 2023

While waiting for the CD key to appear for "Pillars of Eternity II: Deadfire Obsidian Edition", it resulted in an ERROR status. This is odd to me, as I also purchased "Pillars of Eternity Definitive Edition" at the same time without issue. My experience is both good and bad.

Service
Value
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello Customer.

Thanks for reporting your issue on Sitejabber.

The error status on orders is a rare occurrence and is caused by some server issues.
In the unlikely case where it does not get refunded automatically, please contact our support team via ticket to refund the order manually.

You can do so from the Customer Support tab or via the following link: https://kingu.in/ContactSupport.

Please allow our Support Team some time to provide a reply, as we are currently experiencing unusually high ticket and order traffic.
We would like to take this opportunity to apologize for the inconvenience caused by the error.

Additionally, if you could provide us with the order number here, then we may be able to forward the request for faster assistance.

Thanks for your understanding in this case.

Kind regards,
Bartix

Thumbnail of user hichamwasime
1 review
0 helpful votes
May 4th, 2023

I received the Steam keys I bought today on Kinguin.net. And, it's relatively cheaper than other websites. Thank you! I recommend this website.

Products used:
SimplePlanes Steam CD Key

Service
Value
Quality
Thumbnail of user josemppbrito
1 review
0 helpful votes
December 28th, 2023

I made a purchase from Kinguin (MSFS*******) in Dec 21, and since the beginning it did not work. After several exchanged mails without any resolution I requested a refund, once I'm entitled to it, according to UE online commerce legislation. Unfortunately till today (one week passed) my issue was not resolved, they keep stalling me new instructions not working and do not provide me with the refund. So I've paid for nothing and my money is not refunded. Along the process I've supplied several screenshots explaining the issue, but unfortunately I believe I'm dealing with a merchant that ignores the rights of the consumer and therefore I can only strongly advise against buying from Kinguin.
I received the answer from Kuinguin, trough a person called Weronika, telling me that the product was used and they do not refund me. I can assure anybody and that will be easy proved that is false, trough the monitoring of any download I could have done from Microsoft Store. Any forensic analysis will prove that I was not able to do any download or install any game ( in fact this was my first use of MS for a PC game) at all and the provided key was not valid since the beginning. I advise for the possibility of being plundered of your money when buying from this company.

Products used:
None

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

We are sorry to hear about the issue you exprienced.

It would seem that you did not provide us with the order number pertaining to the case in question. Sadly, without such, we are unable to address the issue in any way.

Could you please provide us with the order number, so we can re-check the case?

We are eagerly awaiting your response.

Kind regards,
Kinguin Support

Thumbnail of user georger796
2 reviews
39 helpful votes
February 3rd, 2023

Bought a Windows 11 key with online activation as site claimed it was legit and legal. Would not activate and gave a number to call. I called and went through the automated steps until a person got on the phone and advised me that the OEM license had been revoked and I was sold a stolen copy. I emailed Kingwin this info and said I wanted a refund. ZERO REPLIES. They are thieves masquerading under a thin veil of lies.

Tip for consumers:
Just Don't.

Products used:
None. Bought a legitimate copy of Windows.

Service
Value
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika

Thumbnail of user mihajloz
1 review
0 helpful votes
June 26th, 2023
Verified purchase

I recently encountered an issue while trying to activate a valid key on a certain website, and my experience has been nothing short of frustrating. The website initially stated that the key was valid for the "rest of the world," without specifying any particular countries. Assuming that Switzerland, being outside the EU, fell into the category of "rest of the world," I proceeded with the activation process.

However, upon refreshing the page, I was shocked to discover a message stating that the key could not be activated in Switzerland. This contradictory information left me puzzled and frustrated.

To resolve the issue, I reached out to the website's support team, but to my dismay, I have been entangled in a two-day-long back-and-forth without any concrete solution. What's even more disappointing is that the seller of the key has not bothered to respond to my inquiries at all.

Overall, this experience has been incredibly tiresome and has left me feeling let down. The lack of clear communication and unresponsive support has hindered my progress and wasted valuable time.

Please take note of this company. They refuse to replace your faulty key simply because you opened it. How on earth are you expected to know if the key is invalid if you don't open it? It's absurd! I have escalated the issue to PayPal in the hope of getting a refund.

EDIT: after 10 days, many emails, refusal to refund, finally got money back via paypal.
U have mixed feelings, I hope they improve customer support.

Changed rating from 1 to 3 stars. No one should lose time with ridiculous claims by support.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for taking the time to share your feedback.

We would like to inform you that the regional restrictions on our page, as well as the product name itself, clearly indicate the regions in which the key will work. Unfortunately, it appears that you are located outside of these regions, which is why the key will not work for you. However, please note that this is not the fault of the key itself.

We would also like to inform you that your case is already being addressed in ticket 592489. You can access all of your tickets and their status by visiting the following link: https://kingu.in/MyTickets

We assure you that we are doing our utmost to resolve your issue as quickly as possible.

We sincerely apologize for any inconvenience caused and appreciate your understanding.

Best regards,
Weronika

Thumbnail of user brandons1260
1 review
0 helpful votes
August 1st, 2023

Despite claiming certain merchants have great standing you cannot add a review to them nor view others. I bought to copies for me and a friend and had it bot sniped seconds after purchase so I couldn't refund or anything. Used to trust the site but it seems as they don't care about customers views or experience.

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

We would like to inform you that the rating on our website is determined by the number of reports received from customers. If a customer reports a key from a specific seller, their rating will decrease. However, we are continuously working to enhance the usability of our website and we value your feedback on this matter.

If you require further information or would like to provide additional feedback, please don't hesitate to contact us through our ticketing system at https://kingu.in/ContactSupport.

Kind regards,
Weronika

Thumbnail of user danielf239
1 review
0 helpful votes
December 12th, 2018

I've got like 17 games from this site, 2 of them, the code has already been used.
Luckily the support works pretty fast so they got me a working key after a few hours.

Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Daniel,
Thank you very much for your opinion.
We are sorry that some of the keys you received from us appeared to be faulty. We would like to thank you for contacting us and reporting the problem, this way we were able to check it and provide you with an appropriate solution.
We hope that the situation will never repeat.
See you soon!
Best regards,
Margo

Thumbnail of user tannerc50
1 review
0 helpful votes
January 1st, 2023

After purchasing the Windows 11 OEM Key I tried to activate it but the key had already been used. I left a 1 star review on their site but my review was never published. The on-site reviews are faked. Don't buy from them. The website is a scam.

All 5 star reviews have negative votes on them because non 5 star reviews are dropped.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

We are really sorry to hear about your problem.

In order to fulfill your request, we would kindly ask you to provide us with the order number to refer to. We will do our best to help you resolve this issue.

We are looking forward to hearing from you.

Best regards,
Alex

Thumbnail of user nataliec676
1 review
0 helpful votes
January 17th, 2023
Verified purchase

The OEM Windows 10 key I was sold had already been claimed. Customer support non-existent. Do not buy from Kinguin.

Tip for consumers:
Don't use Kinguin

Products used:
Windows 10 OEM key

Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
Thank you for letting us know about your issue.
Could you please provide us with the order number or ticket ID, so we can check the case?
Looking forward to your reply,
Monika

Thumbnail of user deepi5
1 review
0 helpful votes
February 7th, 2023

I purchased a key for a PC game and when I went to activate it, the key was already used (invalid). When I tried to report it to the merchant I got no response. When I escalated to Kinguin support 8 days ago now, still no response. I am writing as many reviews as I can to tell everyone DO NOT PURCHASE ANYTHING from this site. They are a SCAM SITE and will STEAL YOUR MONEY! STAY AWAY!

Tip for consumers:
DO NOT BUY ANYTHING FROM THIS SCAM SITE!!

Products used:
PC game key

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,
We are sorry to hear that.
Could you please provide us with the order number, so we can check the issue and help you to resolve it?
Looking forward to your reply,
Monika

Thumbnail of user maxw248
2 reviews
0 helpful votes
November 11th, 2022
Verified purchase

I purchased an Office key from Pinguin. When I attempted to activate, it said it has already been used. I asked for a refund but they keep telling me they need screenshots of the issue. I have sent them repeatedly and they claim it is not the right format, continuousl; y asking for even more screenshots each time. I sense a scam. The screenshots clearly show the Microsoft page saying the ticket I bought has already been used.

Tip for consumers:
Avoid Kinguin at all costs.

Products used:
Office 2016 for Mac

Service
Value
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Could you please provide us with the order number in question?

We are looking forward to hearing from you.

Kind regards,
Weronika

Thumbnail of user kristianj20
1 review
1 helpful vote
August 15th, 2022
Verified purchase

Kinguin are selling a bunch of gift cards for different sites, there is one site called duelbits and when you buy their gift cards on kinguin you are paying for an example $70 for a $50 gift card unless you find a discount code then it will be $65 instead... It doesn't make any sense why kinguin are taking such high fees and on top of that if you check the reviews there is not one single bad review because all of the bad reviews gets removed so its only "NPC" like positive reviews saying "Oh what a great giftcard"

Tip for consumers:
Don't buy anything from their site, you can find much cheaper options on different sites that won't charge you 40% of the item that you are buying on purely fees.

Products used:
Gift cards

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for contacting us!

Please be informed that when placing orders in our website, there are associated fees which are given as a summary to you on your checkout page prior to completing your order.

Moreover, we would like to provide you some information on the fees applied for the order and why they are being charged. One of the fees being added to an order is the payment fee which is being charged by your payment provider to allow the transaction to go through. Depending on the payment method chosen, this fee can change.

Another fee is the service fee which is a fee used to further develop the platform, the one you are currently using to make the purchase but it also has other uses. In addition to the help with the development, it guarantees that the website stays afloat, which allows you to make the purchase. It also contributes to the wages of the staff responsible for the running of the website, which includes developers without whom the website would not be available, marketing staff responsible for bringing in new customers which keep the money flowing, and finally the support staff, which whom you are having a discussion right now, and who are ready to help with any problems you might encounter in regards to our services.

Lastly, it helps us to pay the sellers that offer their keys on our website - without them there would be no keys to obtain at all.

As for the reviews, we do not remove bad reviews whatsoever. However, the reviews visible on the product page are product reviews, meaning they need to be referring to the purchased product - not to the service, the issue encountered with the key or it's price. We have other channels to discuss these matters. Product reviews need to meet certain requirements, and as long as they do so we will not be removing reviews that are not flattering for the product in question.

We hope this clarifies this matter a bit for you. (:

Kind regards,
Grażyna

Thumbnail of user panosg2
2 reviews
0 helpful votes
November 22nd, 2021
Verified purchase

I paid a fair amount for Norton 360 premium 2 year's subscription, i am incredibly happy with the customer service, i had the key and activated after 3 minutes and i think that's great. The price was cheaper than other sellers or the official site. Overall, my experience was great and i look forward buying again from them. Thank you very much.

Service
Value
Quality
Thumbnail of user tristane21
2 reviews
5 helpful votes
September 6th, 2022

Sold me used product key. Took 10 days to respond to a ticket only after a PayPal dispute opened. Then demand pic proof of a ID that apparently is provided by Microsoft via an automated phone system, that ID does not exist. The key was used I was scammed. They are working their hardest to delay and not refund me. Been 10 days and only received copy and paste responses. Kinguin is garbage, still no result or refund just argument.

Tip for consumers:
Use literaly any other site.

Products used:
None I received a scam/used key.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Could you please provide us with the order/ticket number in question?

We are looking forward to hearing from you!

Kind regards,
Grażyna

Thumbnail of user spencer.darr
1 review
0 helpful votes
April 12th, 2023

I bought Forza 5 from Kinguin. The seller sent me a scam code that redeemed for random DLC. Then they attempted to get me to pay more money for the game I already bought. Counterfeit bait-and-switch scam. Fraud.

Tip for consumers:
Kinguin support is a nightmare. They won't respond until you reverse the charges for your transaction, then they try to scam you so you cancel the reversed charges. Not to be trusted.

Products used:
None.

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer.

Thank you for your message.

We have found your order and have intervened in the report.
Your order has immediately been refunded on our end.

The merchant's handling of the case does not meet Kinguin's standards, and we have already clarified the issue with them.

Please be informed that if a merchant does not respond to your reply, or is uncooperative, you can always escalate the case to our support team, so that we can handle the case in the merchant's stead.

Alternatively, you can also contact us via ticket and we'll take over the report from there.
You can do so by following this link: https://kingu.in/ContactSupport.

We apologize for the inconvenience, and hope that you could reconsider your rating now that the issue has been resolved for you.

Best regards,
Bartix

Thumbnail of user louisew345
1 review
0 helpful votes
July 27th, 2023

Avoid! They have poor customer services and refused a refund on a code that wasn't redeemed as unable to answer my queries about this. Google the company, as there is plenty on the net regarding similar experiences

Service
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Could you please provide us with your order number? We will gladly investigate if you received faulty keys, and assist you once you provide us with more information.

We are looking forward to hearing from you!

Kind regards,
Weronika

Thumbnail of user zach.w
1 review
0 helpful votes
September 22nd, 2023

Well, well, well... Ordered a game, all pumped up, ready to dive into a new world within 2 hours. Guess what? 20 hours later, I'm still waiting! I started imagining their digital delivery system involves a pigeon wearing VR goggles, getting distracted by digital breadcrumbs. By the time I got the game, I'd already created a whole backstory for this pixelated pigeon and its misadventures! On the bright side, once I finally got to play, the game was worth the wait. But seriously, if you're offering a 2-hour delivery, make sure it doesn't turn into a 20-hour epic saga of its own. Pro tip: Maybe train the pigeon to avoid the Matrix? Game on, but remember, time flies... unless it's a digital pigeon.

Products used:
something from someone else.

Service
Value
Shipping
Returns
Thumbnail of user johns1767
John S. – Kinguin Rep

Hello,

Thank you for letting us know about your issue!

Sadly, you have not provided us with your order number. Could you please do so?

We are looking forward to hearing from you.

Kind regards,
Grażyna

Thumbnail of user seant458
1 review
0 helpful votes
February 22nd, 2023
Verified purchase

Super quick delivery time of the access code for the game and the process was super streamlined, not quite sure if all the stuff on the site will be this good because there are different sellers, but my experience was good.

Thumbnail of user ofwg121996
1 review
0 helpful votes
July 25th, 2023

Super unprofessional. Defends false advertising, market is complete anarchy and customer support defends it. Just buy from g2a or some other site

Service
Value
Returns
Quality
Thumbnail of user johns1767
John S. – Kinguin Rep

Dear Customer,

Thank you for taking the time to provide us with your feedback.

We are deeply sorry for any inconvenience you may have experienced with our service. We would be grateful if you could provide us with more information regarding the specific problem you encountered. Kindly include your order number so we can investigate the matter further.

We appreciate your cooperation and look forward to hearing back from you.

Best regards,
Claudia

Thumbnail of user anthonys2048
1 review
0 helpful votes
January 13th, 2022

Make sure that the seller is certified and you won't be disappointed. I bought a Project Zomboid key and I got it instantly. I would recommend reading the reviews on the seller not on the site itself.

Tip for consumers:
Make sure to check the seller information and if the deal is too good to be true, it is.

Products used:
Video Game

Service
Value
Shipping
Quality

Sitejabber for Business

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From the business

Kinguin.net is a marketplace for gamers. Here developers sell games to wholesalers, merchants, and direct to customers. The merchants buy from wholesalers or developers and sell to consumers at fair market prices. In every case, great care is taken to ensure that customers get working product keys, and Kinguin’s award-winning customer support team is always ready to help.

Company Representative

Thumbnail of user johns1767
John S.
Typically responds within 14 days

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2.7
385 reviews
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