I think this is really the very best site for cheap games on the Internet. I had no problems in my experience of buying products through Kinguin. If you have any problems, you can just contact the Live chat support, they are very friendly and they will do the best to help you!
Bought death strandling. They promised instant delivery. Nothing after 11 hours.
Opened a ticket they replied they will give me their useless credits for my 42 euros. Still no game code.
Had to open a dispute with Paypal to hopefully get my money
STAY AWAY
Hello Kristel,
We are really sorry to hear about your issue.
Unfortunately, in some cases, we are not able to provide you with the game key.
Please provide us with the order number or ticket ID that we can check the case.
Kind regards,
Monika
So I'm a system builder on the side, and I use OEM keys for Windows quite often. Obviously, its a better price at Kinguin than the Windows store. 9/10 times, I make the purchase, the key works, done. Once, though, I was very glad for their customer support, because one key didn't work. They actually went through the trouble of getting the copy of Win10 phone activated. Always buy the Buyer Protection for that reason.
Purchased a game key from here and it does not work. Their customer service is even worse and will not respond to you in a timely manner. They'll ask for information that is irrelevant and will not refund your money. Their supposed buyer's guarantee is BOGUS. STAY AWAY
I used Kinguin to buy a steam code and had some payment difficulties. I opened up their chat and was impressed at how fast they solved my problem. They even gave me a discount for my troubles. The steam code worked great too :)
Worst site asked for tons of info then closed ticket without explanation beware when sending your info to this site g2a is 100 better you just register and you can start selling
Edit: yeah of course after all the info i gave i had to use the gdpr to force you to delete everything and im not sure you did you still left me waiting a few days who knows if you sold the data to some company before deleting it
Dear Seddiki,
Thank you very much for reaching out to us in regard to that inconvenience.
We are sorry that you are not satisfied with how the case was handled. Unfortunately we were not able to track you in our system. Since we wold like to review the case and check what went wrong, we would like to ask you to contact us on LiveChat (we are available 24/7).
We hope to hear from you soon!
With regards,
Margo
I have used Kinguin.net for a while now to sell extra game keys that I come across in bundles and sales online. It's a fantastic place to place those keys for games that you already have but got in a too-good-to-pass-up bundle or sale. I have never had an issue with selling a game or buying a key. Every key has worked, every transaction has been logged, and every interaction with customer service has been professional and productive. Their prices fluctuate, but are fair and usually cheap. I have not tried any other website, but I'd be hard-pressed to leave Kinguin.net because of the resounding success I have had.
Dear Daniel,
Thank you for your amazing review and such high rating.
We're really happy to hear that your experience with Kinguin has been such a positive one and that you have such high praise for our store and customer service.
It's always pleasant to see that we succeeded in creating a very convenient and reliable website for gamers all around the world.
We hope that each and every game purchased in our store brought you a lot of fun and that we may continue to help you find great deals for your favorite titles.
Should you have any questions, feel free to contact us. We are available 24/7, also on Livechat.
Best regards,
Pat
I had an issue with my windows activation key and had a live customer support chat. One of there support staff guided me through the problem and answered my questions clearly.
I recommend this to anyone looking for help with their Kingwin issues. I won't add a "Credibility photo" to make this review seem legit because I'm not sure if the screen shots she asked me to take were sensitive info or not, but I can confirm that I'm not being paid to say this. Only reason I'm posting a review is because the support was especially kind and charming.
Some of the worst customer service I've ever spoken to. I bought a couple of Office keys that were already activated. An hour and twenty minutes on webchat to get the support agent to acknowledge that "valid key" does not fix the issue of a valid key that has already been activated.
I used them a lot before this and the keys were always good for games, but now I'm a bit unsure they can be trusted.
Oh also, I forgot to mention. I'd sent a report to paypal, they'd contacted Kinguin and both my orders were marked "refunded." But when I spoke to Kinguin on webchat to check how long it would take, the support agent told me that in this context "refunded" did not mean "refunded." It meant sometime in the next 20 days someone would take a look at my report.
Dear Conor,
Please accept our sincerest apologies for the experienced situation.
We would like to inform you that the refund has been already sent and you will receive your funds as soon as the payment method operator processes it.
We also want to clarify the confusion connected to the "refunded" status.
This message is displayed when the funds are taken from us by the payment method operator even if it doesn't reach you.
We are aware that this may cause misunderstandings and we want to apologize for it.
Best regards,
Monica
Bought 3 games so far, the service is great.
Only had a late delivery for 1 of them ( sea of thieves) but with the buyer's protection I got it refunded with a 10 euros discount on my next game.
Kinguin accept virtual credit cards which is great.
The prices are great aswel.
Would recommend
Hello!
Thank you very much for your feedback, we appreciate it!
Till this day we can't express how sorry we are for the situation that occurred regarding Sea of Thieves. Our Supporters were working really hard that day to reply to every Customer and find a suiting compensation for them. After all, we did our best to deal with that issue.
We are more than happy to hear, that regardless of that unfortunate situation, we still managed to leave you satisfied.
Please do not forget, that in case of any issue, you can always count on our support!
Best regards,
Hania
I had purchased a Windows key and was having trouble activating it. When I first submitted a support ticket, I hadn't heard back, but the next day I contacted customer service via live chat. After a short wait (5 minutes or so), the agent helping me out was able to totally resolve my issue within a few minutes. So, thanks!
Sold me used product key. Took 10 days to respond to a ticket only after a PayPal dispute opened. Then demand pic proof of a ID that apparently is provided by Microsoft via an automated phone system, that ID does not exist. The key was used I was scammed. They are working their hardest to delay and not refund me. Been 10 days and only received copy and paste responses. Kinguin is garbage, still no result or refund just argument.
Hello,
Could you please provide us with the order/ticket number in question?
We are looking forward to hearing from you!
Kind regards,
Grażyna
I have been using this site for a year now. Already bought 5 games (AAA titles that just came out) for a bargain. Never had any problems and the support responds really fast and is always helpfull.
Dont buy games on Steam, buy them on Kinguin!
The guy that helped me figured out my issue and offered a great solution! I accidentally purchased a game twice due to the website not responding and got charged twice. But they offered to put the second key I got up for resale and then refund me with that money once the key is purchased.
Ordered plenty of games to Steam from there as they are cheaper. Has worked flawlessly. The buyer has to take a bit of care to see that the game really is available in Steam and remove the one extra cost purchase protection cost (~1). Other than that no complaints.
Prices are cheap with frequent offers. The game code providers present on the site are very reliable and in the odd case of receiving a bad code Kinguin offers very good and responsive customer support that is very helpful in resolving conflicts. Very satisfied with my experience.
With just a bit of patience and by providing some screenshots, I have been able to receive a refund for a non-working key. This was a very easy process and everyone I came in contact with via live chat has been super helpful!
I had some problems with the transaction I authorized in that the cd-key had already been used and Kinguin wanted me to go to their vendor for recourse, rather than through them. I was persistent and didn't have an account with their vendor, and Kinguin eventually refunded my money. I'm not pleased with the transaction as I didn't acquire what I'd purchased, but I'm no longer displeased because my money was refunded.
Dear Michael,
Thank you for leaving your opinion! It means a lot to us.
We would like to apologise for the inconveniences you experienced during the case resolution. In order to review the case again and check the possible solutions we would like to ask you to provide us with the order number.
We hope to be able to clarify all the doubts.
We look forward to you reply.
Best regards,
Margo
I bought 5 random steam keys for £5, but upon receiving them I changed my mind and wanted a refund (note that I did not redeem the codes). I talked with tech support and in under 10 minutes I received my full refund (minus the buyer protection, but that's in the T&Cs of the service) without any hassle and with great help from Michal. I have been using Kinguin for more than 6 years and I always am extremely happy with their system and support.
While Kinguin has its risks as any site of a user-to-user marketplace type does, if you watch your step you should be good. Ultimately, if you still somehow run into a problem, the LiveChat customer support is swift and helps with your problem, assuming you provide enough evidence to your claims!
Overview
Kinguin has a rating of 2.8 stars from 392 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kinguin most frequently mention buyer protection, credit card and steam account. Kinguin ranks 18th among Video Games sites.
- Visit Website
- High Terrace, Central Hong Kong, United States
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stefan,
Thank you for leaving such a positive comment!
We are very happy that our offers are so interesting for you. Our team works very hard to be able to offer the best prices!
We hope that you also saw our best deals - if not, we invite you to check them! They are really worth it.
In case of any doubts, we are here to help, 24/7.
Kind regards,
Margo