Kinguin

Not a good experience. The extra, premium Buyer protection was purchased but useless. We *completely* followed their demands (screenshot after screenshot provided, etc.) but Kinguin refused even a partial refund. We are hoping to never do business with Kinguin in the future.

Also, we submitted 6 positive reviews and 1 negative review regarding various purchases. All of our positive reviews were published, but our single, negative review was marked as "Not Approved" in their site and was not published.

Disappointed with you Kinguin :/

I purchased a steam key on kinguin.net. It was stated to be invalid in the steam app. I have contacted kinguin numerous times and have received no response at all. So, I am effectively out this money - there is no recourse. I have had to dispute at paypal and with my credit card. My recommendation is to avoid this site if you value your time and if you don't want to enter into a long dispute process. This business is unreliable and sells invalid items. Zero stars. Avoid this site.

UPDATE: 12/30/20 - received refund. However, this was only after a lot of time and effort spent starting on 12/17. If the site would communicate more promptly a lot of the negative experience could be improved.

When I buy something from a discount website like this I expect there are the potential for issues. The concept isn't a scam, bulk keys are things that exists and sometimes distributor's will sell them like any old stock in a brick and mortar store, or a large business that bought hundreds of keys to use goes belly up and they get sold in liquidation. This website uses other sellers and aren't directly responsible when something goes wrong. Sometimes these sellers don't know a key was already used before they got the lot. Sometimes they are just nefarious and sell illegitimate keys. I'm not faulting them for the fact that bad keys get sent out. The nature of these this type of business means that it will happen. They offer a buyer protection for just that situation. My problem with this website is how they handle that buyer protection. I bought a key and tried to use it right away only to have issues. I filed a claim with support right then, not even 30 minutes after my initial order. 2 days later I hadn't heard back so I decided to contact support chat to see what kind of response I should expect. They claimed that they could resolve the issues in chat but needed more information. Because I was at work and the computer in question at home my problem is still not resolved. If my situation could be followed up with so quickly why did I have to track them down in the chat to get a solution? When I've paid explicitly for purchase protection and say I have a problem, I should be met with a swift response.

Edit: They did resolve the problem in chat. It took about 10 minutes (if that) but I still maintain my low score. If an issue could be resolved in a chat that quickly then it shouldn't have taken 2 days to get a response to my ticket. All support methods should offer similar levels of quality. I shouldn't have to know to go to that chat rather than the ticket system to get service.

I bought 6 and later 12 fifa points keys and i have only recived the 6, the other 12 is on hold they told me to send a picture of my documentation and write a letter with my order number and i did that but havent gotten any responds since please help me since i need them before 1 october since after i cant activate becasue fifa 21 is getting released please help me my order number is #S1IFB28DF67

I looked for a product on the Kinguin.net website and was heavily discounted compared to the competition. I bought the product but in the end I received nothing, or rather, a guide to use the product that I could not use. I asked for help from the customer service that helped me right away, the seller was not heard and customer support, after sending all appropriate content, sent me a refund. Now we wait 5 days to have a happy ending.

Some of the worst customer service I've ever spoken to. I bought a couple of Office keys that were already activated. An hour and twenty minutes on webchat to get the support agent to acknowledge that "valid key" does not fix the issue of a valid key that has already been activated.
I used them a lot before this and the keys were always good for games, but now I'm a bit unsure they can be trusted.

Oh also, I forgot to mention. I'd sent a report to paypal, they'd contacted Kinguin and both my orders were marked "refunded." But when I spoke to Kinguin on webchat to check how long it would take, the support agent told me that in this context "refunded" did not mean "refunded." It meant sometime in the next 20 days someone would take a look at my report.

I paid for a key of Office 2019 Professional Plus, so a little more than your typical key. I immediately had issues and used every solution offered. Their response time has been awful. I activated the product on Saturday and didn't receive a response until Friday. Almost five business days and then just before another weekend to guarantee more waiting! Next reply also took a few days.

The key did not work through Microsoft's Office activation website and initially error-ed out when trying to send the key through the Office software. This provided a lot of doubt as to the legitimacy of the key.

Another thing they offered was to use PowerISO, which was completely irrelevant when Windows Explorer opens the. Img file provided and mounts it as a disk just fine. So of course I wasted a bit of time verifying the trustworthiness of that software (and making sure I didn't have to pay) and used it's trial to get the same effect.

I did finally get the product working with a Registry Edit following this support post from Microsoft: https://support.microsoft.com/en-us/office/office-error-code-0x*******-when-activating-office-7aa7600f-df57-4aef-81d2-*******c66f865

They provided this solution, but the problem here is that Microsoft's instructions are incomplete. "NETWORK SERVICE" does not appear by default. Therefore you have to press "Add" > "Select a principal" then type "NETWORK SERVICE" exactly (without quotes, but with a space) and click "check names" to be sure it works. Give it "Full control". Press OK. Check the "Replace all child object..." while "NETWORK SERVICE" is selected. Press OK. An error will come up, but it should have worked. After that point "Unlicensed Product" no longer showed up. I'm not sure why this solution was required.

I still cannot recommend the site due to slow response and general shadiness but it does not appear to be a complete scam.

Be careful when you buy from the marketplace. They DO oversell keys and you will not be able to register or activate your product. Rather go directly to the official source when buying your product.