KingSize Direct

Can't log in to make payments. There's no email to talk to anyone that can help. On the last order they sent the wrong thing, I sent it back but they're calling me saying I still need to pay for it. Bunch of idiots and can buy the same clothes on eBay.

I want to do business with this online company. But they are like Lucy. Alway pulling the football out from under the me by not having the item in stock after selling it to me. Raising the price on the item after I've spent considerable time shopping for clothing or just using a bait and switch after 2-3 months of waiting for a "clearance" item. You don't need to be so SLEAZY to get the business!

Well I did get my money back from them. The customer service agent that handles bad internet reviews did contact me and said she asked the warehouse about the problem and would get back to me. That was almost 2 weeks ago. Not sure why it's taking so long. I shouldn't be surprised. I really just wanted the right shirt. Lots of hassle later still no shirt. Oh well at least I got some money back.

Easily the worst online shipping experience I've ever had, and I've seen it all. I even bought a car on eBay. Anyway, outrageous shopping cost, plethora of coupons spamming you with no clear indication if they're valid now or later, you have to send BACK an email they sent YOU for verification of a purchase for a shipping rebate that doesn't even cover the full cost, there's nothing that indicated whether my 30% off a specific item from one of those coupons was actually taken into account, shipping time is crazy, I haven't seen an update to my purchase since the confirmation which was 4 days ago, and many items, made by them (including socks), would have taken over a month to get here. Horrible.

I placed an order over two weeks ago and that order still has not shipped. I tried to contact them by email to get things sorted out and I never received a response. I spent an hour on hold before I got to speak to someone on the phone and all he told me was that they couldn't cancel my order and they couldn't tell me when it would ship either. KingSize is a well-known brand. Their customer service and their practices should be better than this.

I recently made my first purchase from King-size impressed with their styles and low prices. When I received my order and started wearing their clothes I found out real quick why their prices are low. Out of five shirts I purchased every one I have had to resew buttons on. On one flannel every single button on the front. The boxer briefs are thin as paper and roll up on you they're very uncomfortable. All their clothes shrink even the t-shirts they claim won't so don't be fooled by their advertised non shrink t-shirts.

Would not purchase from this company again website said that they would do price adjustment and the price was down by $11.00 and their customer service would not do a price adjustment, I told them to remove their statement that said they will make a price adjustment and refund to the method of payment, not worth purchasing from a business that is not customer oriented or customer friendly, making a complaint to consumer affairs for false advertising.

Customer service and communication is absolutely horrible. King size thinks they are talking to idiots. Firstly sending 10 lbs of magazines "junk mail" in my package is the reason why it cost $14 to ship my shorts. I ordered a pair of shorts they were back ordered without my knowledge zero communication. I went back to the website to order the same shorts and different size and all the sudden there's a sale buy one get one free but they increase the price of the shorts by 30% one week after I bought some. Their emails are absolute spam worthy. They are liars almost Criminal sending me 10 pounds of junk mail in my package. The only reason I bought more shorts it was because my DXL order was running late. I will never be back to this absolute garbage company again.

Sorry piece of $#*! company. I ordered a pair of shoes. Been on the way with no update for 11 days. A second order has been 12 days, not even shipped yet. I call, on hold for over 2 1/2 hours and gave up. Called later and finally got them. Told me I have to wait 30 before I can request refund. I told them to cancel my other order. They said they couldn't. I said why not, it has not been processed. She said it's their policy that they don't cancel. Save yourself some grief, never buy from them or their other store.

I received a letter from KingSize Direct offering me a 'gift' of $50 off any order of $100+, and that "you can combine this already-generous offer with our exciting holiday offers and push you savings to even greater heights". So I placed and order in excess of $200 and it wouldn't give me the $50 off. I was on Customer Service Chat for over an hour with no result. I was told that I would have to call Customer Service to have this fixed. I called, went through a representative and two supervisors, and it turns out that, hey! This letter is totally false advertising! You can't combine it with ANY other offers. I am SO disappointed and aggravated with company. Guess I'll stick with Amazon from now on.

I have ordered from KingSize a couple of times and I have always experienced a long delay in shipping. The email states that your order has been shipped but no tracking. Everyone is pointing fingers at each other so USPS says still waiting for the shipment. Then there's some other shipping vendor pitneybowes thats involved and who knows what happens to that shipment. Every update states that each company is waiting for the other to deliver the package. I ordered twice because I thought that maybe it was fluke that the one time took so long to deliver. Every shipping email states that due to "covid" shipping will be delayed. Package should have been delivered on Saturday and now it's changed magically to next Friday.

Made the mistake of ordering from them off of Amazon. They shipped the product then their delivery company decided not to deliver and mark it as an incorrect address. Keep in mind there are previous and current Amazon deliveries to said address. Amazon doesn't have contact information for their delivery company. King Size was contacted through messages on Amazon. They are waiting for the return of the item before processing a refund. Return of an item they sent with a company that didn't deliver it. Scammers.

Ordered Dec 7th. Told I would receive before Xmas. It is now Dec. 30. I have received nothing. Customer service is not helpful. They just say wait and wait some more Can't give money back they say. Say package was in Atlanta on Dec 22 ( we are 20 min from ATL) and its Dec 30 and still not here lol. They must be going bankrupt and sending it thru some mickey mouse cheap mail route.

I've been waiting over two weeks to have my order shipped. I've ordered several times in the past and it only took a day or two after ordering for my order to be shipped. I'd just like to cancel my order but the csr on the chat tells me that my order can't be cancelled because it's being processed, smh.

I have ordered about once a year from King Size. The day after my last order, I went to their website and under my account history I noticed that I had been charged $16.95 a month for the entire year. Customer service (Danny B.) told he couldn't do anything, that I had to call another customer service RED FLAG! Since I didn't notice the charges, It looks like I am stuck since I already paid my CC bills off. I know I should be more careful, but I have shopped at KS for more than 20 years and never had this problem.

I went online and saw many bad reviews with the same issue. No one signed up for this. Hundreds of complaints similar to mine.

If they don't ship my order out tomorrow at the latest, I am going to cancel it, I'm never shopping there again.