I needed some office supplies. I usually order from Amazon, but, for the first time in quite a while, I decided to give Staples a try again. BIG MISTAKE. Firstly, then sent the wrong item (ordered 11x17 paper, received 8.5x11). Secondly, the items were improperly packaged and the paper (the WRONG paper) arrived damaged. Thirdly, because of the second issue, the printer ink I ordered arrived frozen (middle of winter, temps near zero). I online chatted with their Customer Service rep Jose and he was unhelpful, didn't listen and seemed most interested in getting me off of the chat. I told him the issues, asked that the ink NOT be reshipped because it would just arrive frozen again, and asked him to verify that the correct size of paper was available. No verification, later received a notice that the ink had been shipped but not the paper. CALLED their Customer Service, received the same run around. TL: DR incorrect products shipped poorly, HORRIBLE Customer Service Reps. And if THEY make a mistake, YOU are required to fix it. They take NO responsibility. Don't make the same mistake - shop elsewhere.
Hi Robert, we are very sorry for the frustration. We will definitely share your experience and feedback with our team.