KingSize Direct

My order for a jacket has not arrived in more than one month, they claim "shipped" (maybe from the factory in the interior mof China to the port in China by mule), no human to speak to, no way to cancel and get money back... just on-line BS about "delays" and "shipped" How many more words till I reach 50? There is nothing "low" about my credibility. Order # *******1280.

Bought 2 Sweatshirts online. When I received the package, 1 of the sweatshirts was the wrong size. (The plastic outer wrap stated the correct size, but inside the bag was incorrect). Called customer service, was told I had 2 options. Either A) send the wrong size back and only once they received it would they send a replacement or B) I would have to PAY for the replacement and once they received the wrong one back they would refund me for the replacement.

I had to ask the rep 3 times for a supervisor for him to lie and transfer me to another regular rep. Once I got on the phone with a supervisor, she was rude and told me I had to do the exchange through PayPal … WHAT?! PayPal doesn't run your company!

Very dissatisfied. I ordered these for vacation and now only have 1 that I can wear with no resolution from the company. Will never purchase from them again.

1st time I ordered things were delayed. I gave the gifts to my boys as Christmas gifts. After washing them the first time the looked like crap. Necks pulled and distorted... color did not hold. The second time I ordered, I ordered name brand jeans. On 11/1, I got an email stating the order was delayed. On 11/7, I received an email stating they shipped on 10/29. As of 11/11, I still have not received the order. When I called customer service, after checking order status online and it stating that it has not shipped, they advised that it has not shipped but it should be here within 4 to 6 days.

Trying to return items that were shipped more than 60-days ago. I didn't receive them until Jan. 15th. I would have needed to send them back in time for them to return to the warehouse on the 12th. They don't fit. So now I have expensive clothes I cannot return - never worn - not even for store credit. We've shopped here for years because of weight problems but no more.

30 days to get my package. They select carrier, package went to several cities during 30 days. They would not help locate package.
BEWARE-- be sure to read their Terms carefully. If returning an order and you wish for charge to go back to your original credit card, they charge $10 --who else does this?
Very strict with their dictated Terms, BE sure to read.

I will spend my money elsewhere. Never doing business with this company again. Called customer service and was on hold one hour. Wanted to change the shipping address. Was told cannot change the address... need to cancel order. Had not shipped yet, and I literally ordered 30 minutes prior to my hour hold. Was told 5-7 days to be refunded... yet I was told the order hadn't even processed... but the payment sure as hell did. Asked for a cancellation confirmation number... there isn't one. What? Only an order number. I am so done with this company. They do not deserve my business. Done... done... and SO DONE!

I ordered one thing for a relative to try it out. They started billing me $15.95 monthly for their "rewards program". The thing is, I never even made an account with them cause I was just trying it out, so I can't even cancel the fees. I tried emailing and they were extremely rude and when I asked them to stop billing me and cancel they just stopped responding.

During covid, I had difficulty returning items to them because I was one week beyond their 60 days.

Don't buy from this company. They are heartless and are stealing from a senior citizen who can't drive and had to depend upon someone else to return the items that didn't fit.

This company is trash. I ordered a christmas sweater for my husband, they sent the wrong item and then refused to process an exchange because I used my paypal account to pay for the sweater. Which is some BS! I go to order a new sweater to have it by Christmas and they want double what I paid the first time and the express shipping is now $30. What a convenient way they use to get more money out of people. He received a pair of pants instead of the sweater. How do you confuse a sweater with a pair of pants? Seems like this was done on purpose!

I never received my order and got my money back but was charged again 2 months later! Not only was I on hold for 45 min being constantly transferred from one to the next who couldn't even understand well u know. I would NOT buy anything from this company and will never again!

I placed my order on the 4th of May and was all happy because I would have a nice new shirt to attend my daughter's first baby shower. It is now the 19th and it has not shipped. Both items are in stock and they have my money. They say it is because of social distancing. I wrote a review on their site and they did not post it. They show lots of good reviews and an overall rating of more than 4 points. They won't return my emils and the chat won't work. I'm going to tell all my FB buddies the TRUTH about KS.

I placed an order for two items, when they arrived I received two packages. Being that they were two items, we assumed they were sent separately. I opened them a day before Christmas, to which according to them was just a week past their 60 day return policy, we found out that they had doubled my order. Unfortunately, it was in the middle of the pandemic where our family lost two members and therefor lost track of time. We called to see if they were gracious enough to take back the mistake they made and they told me yes, and told me to return it. 1 month later I got the package back saying they were not going to give me credit and were not going to help me and the person that had approved it, gave me misinformation, even if it was clearly their mistake. So I was stuck with items I did not order and stuck paying for them. Last time I purchase from them. One more thing, their quality is very poor. Don't buy.

I placed an order eight days ago for a shirt and tie in colors my son needed for an event. The order still says it is being processed and since it hasn't shipped, will not get here in time for it's intended use. I called their customer service number and waited on hold for one hour and twenty minutes. When I finally reached someone, I asked if the order could be canceled since it hasn't even shipped and won't reach us in time. I was simply told no, they would not cancel the order. I explained that a shipping label hasn't even been created, it's never left their facility, it's not in transit and that we now have to go spend more money to buy another shirt and tie. I was told no, they will not cancel the order, it's " processing" and it will NOT be canceled. I then tried emailing them and never received a response. I will not be doing business with them again.

I placed several orders on Sunday, July 2,2023. With different merchants via online ordering. It is July 6,2023 and I have already received my merchandise from the other retailers Dockers, DXL, IKEA and New Balance. It's now 4 days after the transaction and Kingsize hasn't even picked the order. I know that a lot of places are still short staffed but if all the other retailers, both big and small, can deliver merchandise timely than KingSize should be able to pick the order and give an estimated ship date for now. I called customer service and they gave all kinds of excuses such as the holiday talking about Monday and Tuesday being a holiday. I reminded them that the third of July is not a holiday. I told them about the other merchants where I had already received the merchandise. I told them they were slow and that's why I haven't ordered in over a year. Lady did not like what I had to say, but it had to be said!

I'm starting to wonder if this is really a company or just a couple of guys working out of their basement. It is obvious they don't have any merchandise in stock and they order from their supplier after you order from them. Then the shipping time is ridiculous. A month from order to delivery?

Put our order in April 1st, we were unable to track shipping until today (April 20) There were two items on back order until May 18 and the other part of the order will not arrive until April 22, attempted several times to cancel the back order that would not arrive until May 18 but unable to do so, I called three different phone numbers and on hold each time for over 10 mins. Still not able to get through to customer service. Please note, this is all listed on our credit card as PAID... very poor service and delivery very dissatisfied with King size direct.