KingSize Direct

I've just placed my final order with kingsize direct. They couldn't get my order right now 2 times over charge me for return shipping and a restocking fee for there mistake not to mention the $#*!ty quality of the clothes I bought but then again their made in Pakistan or one of those countries. Prices to high, Quility of product is Terrible, Customer service terrible, Over charge for shipping and return shipping And I live in the city where there Warehouse is located so it doesn't cost $25.00 to ship something from one side of town to same side of town. I'm closing my charge account and not going to order anything more from this company. 20+ year customer GONE!

KingSize you the worse. Went online to pay my bill on my account. As I was trying to pay my bill my account has clinched. And notification came up and says I'm sorry your account has clenched try again. I try to several times didn't work. It figures.
Try to call the 1-800 number tried to pay my bill on that is asking me for my checking account number. I don't have checks... So I called or press a number to talk to a representative. The representative told me that they will charge me $9 to pay my bill. I told her it was hidden what was going on. How I was having trouble pay my bill online and through the 1-800 number. He says ma'am you going to get charged $9 for painted through them on the phone. I told them I tell you what I'll pay it all off and rip this card up and never buy anything from them again. So do not get a credit card true king size. Thank you for reading my little note have a nice day. But you've been warned.

I ordered items 3/9/21 and I only received 2 of the 4 and that was maybe 2 weeks ago. Well the wrong size was sent of one item and now I have to send that item back just to wait longer. And I'm not sure of when I will be able to send the item back due to my work schedule. I called and let them know of this also, but the person I spoke with did not seem to concerned about it. They also keep changing the dates of when the items will be here and then they will send me a email with a 40% discount off my next purchase and I have to use within 5 days. I do not use any of their discounts because I do not want to be in the same predicament I am in now. I am also waiting on 2 more items(3) which was said to have been delivered, but has not. This experience has been very disappointing and I will never shop with this company again.

Ordered 2 Hawaiian shirts for a Carnival themed wedding internationally. Shrunk by over 2 1/2" and wasn't worn more than 2-3x each. Dried on gentle. Cust SVC agent was useless and Supervisor was reading a script. I had to order early to ensure we had the correct size etc for the Wedding. No help at all. I'm out almost $70 all I wanted was to replace the damaged items. Big FAT ZERO.

After numerous phone calls to the company regarding order placed in May the Customer service rep says the money was refunded in June. The bank has no record of the refund. In June my first call to the company the rep told me they would issue refund check to me. Never received the socks ordered, or the refund. Today, after hours spent talking with Customer service each month customer service says the problem is with the bank. For me to ask the bank where the refund is. The customer service rep said they would gladly remove my name from the mailing list. If you order from this company be aware that you may or may not receive your order. And hours of trying to resolve the problem will get you nowhere.

I ordered shirts online and when the shirts arrived the sleeves were too short. Online it states these are Big and Tall clothing however the shirts were not even long enough for a tall person.
Returned items to saler which is a long process however they charge a fee for me to send items back. It took them two weeks to refund my purchase but the refund did not reflect the entire purchase. When speaking to representative named Ginger she stated that the customer we'll just have to suck it up and pay for the extra shipping cost $15.99 plus $7.50. I will never order from this company again they're clothes are not what is advertised and the customer service is not up to par.

I have shopped on the Kingsize Direct website for many years and was recently looking buy Levis 550 jeans in size 48/29. The regular price on the Kingsize website is $109.50, but they are on sale right now for $76.99. The list price of 550 jeans in my size on the Levis website is $69.50 and they are 30% off if I buy 2 pair or more. I was able to buy the jeans at my local Kohl's store in my size on sale for $48.65 (regular price $69.50). Are all the items for sale on Kingsize overpriced to this extent?

I got sent a coupon for 50% off my entire order and free shipping. I selected 2 night shirts put them in my cart and 3 sets of undergarments. When trying to check out, it wouldnt accept either coupon code. I thenn tried online chat with customer service, who was very argumentative. So, I cancelled my order. On an order prior to this one, they charged my cc five times for one order and it took over a month to get it all straightened out.

I ordered clothes for an event and paid $36 extra for "speedy shipping." The items arrived 7 days later instead of 2-3. I tried to speak with someone in customer service before the order was shipped and they would not allow me to cancel. Upset with the lack of customer service. I shipped the items back via FedEx unopened, the day after I received them. I took pictures of the shipping label. I called back multiple times per week for a month. I was told repeatedly they haven't received the items back yet. One rep said they received them and I should be refunded in a week. One week later another rep said they still haven't received. I still have t received my refund and they just place me on hold for 30-45 minutes every time. Their plan is to lie and say that they received the items later than the allowed time so that they don't have to refund you. I plan to seek legal action.

I have ordered several articles of clothing over the years from King Size Direct. I have not been please with the quality of their clothing. I ordered a light weight jacket for casual use, and the zipper tab is on the left side of the zipper instead of the usual right. I recently sent back 2 shirts that did not fit. I wanted to exchange for a different size. If you exchange for a different item, they do not charge you return shipping costs. They did not have my new size so, they charged me return shipping and did not tell me a thing about the problem.
I will not be ordering anything else from King Size Direct.

I never made some of the items from King Size they shipped the items, and after charging for delivery, they also charge me for return on items I never purchase.
Customer is the worse I call them, they stated that is the way they work nothing is for free. After the previous call they hanged up the phone on me.
Not only that but after paying my full balance they still send me a charge for $2.80 for interest. If the statement was paid on full why charge interest.
Never again I will make any purchase from this un- professional company

I ordered two sets of men's NFL PJ's. I got one set and a lady's dress. I can understand a mistake such as a wrong size or wrong team but how in the world did they mess up this bad. I tried to contact them but their website wasn't working. I called and clerk wouldn't even look up my order. Just said to return it. I ordered from this company before w/o incident, but this screw-up ends my relationship with this company.

My order was duplicated by mistake of the webpage and I have tried to communicate to cancel it, the communication has been zero until now, but they did charge me, which until now they still do not want to refund.

Ordered a jacket, a week later they say it's been backordered. I called and was rudely told multiple times they would not exchange it for another color I had to re-order. They would not give me to a supervisor said they were all in meetings. Also, they would not have a supervisor call me. I am going to cancel my order and go to JC Penny as I will not deal with this type of terrible customer service.

... really not sure where to start. I ordered two hoodies around January 2022. They were both supposed to be $14.99, but it rang up as one at that price one at $19.99. After a couple months was told one of the two will be canceled, not the higher amount one...?!?... then told to contact them otherwise my order would be canceled. I contacted them they told me it'll be a couple more months. The exact same situation happened again with now shift date in September (?!?). Got an email today saying the higher priced one that I've been waiting for for over 7 months has been canceled... but I can put in an order rt. Now and get 25% off! ZERO STARS!

I ordered 7 items for fathers day on May 25. With promised delivery date of June 17th. Today is June 26th. Fathers day has come and gone and Inhave only received one item. I call and the automated system says they are to busy to take call and hangs up on me several times over days. I finally get to someone more than a week after my order was due and I'm told I can't cancel the order because it is shipped (June 12th) will no ETA or tracking information. Part of my order hasn't even shipped so I ask to cancel that part of the order and they say, it is about to ship. I was told I have to wait 30 days after the ship date to get a refund. Their failure to deliver when promised should not be my problem. I will NEVER order from this company again.

Recently purchased a shirt from King Size Direct. I bought a plum coloured shirt from them. It was delivered in time. The shirt fit alright, but was a bit baggy around the sleeves and droops slightly at the shoulders.
I prefer shopping for custom shirts. I am a tall guy 6 feet and 4 inches and find it difficult to get my size. Typically I order custom shirts online from Indochino and vitruvien.com. I have had a pleasant experience with both. Since King Size Direct was cheaper, I decided to give it a try.
Fabric is of cheaper quality than the online custom shirt makers that I mentioned. Also the fit is acceptable, not great.
At the end, an average experience here. Once in a while I may give King size direct a try, but more often than not i would stick to online custom shirt makers.

Ordering from this business is a poor gamble. I have placed three orders and only one order was correct. The last instance I ordered one shirt - Black XL. I received a White 5 XL. On an earlier occasion I ordered one shirt Blue XL and received a Black 3XL. Customer service said the reason was that the shirts were selected robotically. No human looks at the process. To be sure, humans will carefully check your items when you return them to see if you deserve credit, but not before they send them to you. I do not recommend this business to anyone unless you are looking for a good frustration induced headache