KingSize DirectReviews 553

I ordered a few shirts from the KingSize website and it took almost a month before I received my items. I call the customer service number (which is a joke) and I never could get anyone. They sent me an email saying if I sent a screenshot of my order number and my address they would refund my shipping cost. Still waiting to hear from them. I'm not holding my breath just know this will be the last time I order from them. I don't recommend using this site to anyone!

Offer me all colors and all sizes for $7, then tell me online and on the phone that the catalog doesn't say exactly what it says. It's heather blue, or it's twice as much. Luckily, I'm down to XL and can shop just about anywhere now.

I placed a large order on May 28th. It's still in process! Reached out through chat last week and was told all orders are delayed. I placed my order nearly a month early to ensure gifts would arrive in time for Father's Day. I have been a long time customer of King Size, but this level of unreliability is too much to tolerate. Canceling my credit card and sending my business elsewhere.

Made order on May 26.$600 worth of clothing... and order still has not even been shipped. Ive been a customer for 7 yrs. And this will be my last order. Have always been happy with clothing. So gave them 2 atars... but for communication and shipping they get a negative 10. Their excuse after you make the purchase about covid causing them delays is ridiculous. Covid has been here for over a year. They know how many workers they have. They know how long shipping takes... and yet before you push the pay button it looks like you will get the order by a certain time. Then after you click pay, you get a neat little notice almost immediately that your order will be delayed due to covid and sales. If you try to cancel. Your order is in process. No can do... and yet 3 weeks later it hasnt even shipped. My money will be going elsewhere next time.

I have used this site for years and never really had an issue until now. I placed my order two weeks ago. The status has remained as processing. I called to cancel and they say their warehouse in Indianapolis is having issues, it could be up to 20 days before the items ship, and they will not cancel the order. They said I will have to wait to receive the cloths and then process a return. I will be contacting the Better Business Bureau to report my experience and I will be sure to never shop there again.

I placed an order over two weeks ago and that order still has not shipped. I tried to contact them by email to get things sorted out and I never received a response. I spent an hour on hold before I got to speak to someone on the phone and all he told me was that they couldn't cancel my order and they couldn't tell me when it would ship either. KingSize is a well-known brand. Their customer service and their practices should be better than this.

Shipping/delivery unreliable. Could not contact customer service for any help. Could not cancel order.

I have been trying since April 23rd to get a credit back. I ordered 3 men's shirts at $68.04, however they took $84.23 from my account and sent me women's shirts. I returned the women's shirts on April 24th, however I cannot get my credit back for the $84.23. I tried numerous times to call. Today I was on hold for an hour and a half, transferred 3 times without the representative giving me a chance to explain the issue. I had placed many orders in the past, however after experiencing the customer service I received I will have to take the necessary steps to get my money back.
This is the worse company to deal with.

I placed an order over 3 weeks ago. Can't get through to anyone. No one is on the chat. Waited over an hour to talk to a represntative and finally gave up. I ordered before but if I ever get this order it will be my last. No customer service. No one available to talk to. Can't email about my order. Beyond frustrated. My husband needed shorts for the summer. At this rate he will get them by October. DO NOT ORDER FROM THIS COMPANY. YOU WILL REGRET IT.

Sorry piece of $#*! company. I ordered a pair of shoes. Been on the way with no update for 11 days. A second order has been 12 days, not even shipped yet. I call, on hold for over 2 1/2 hours and gave up. Called later and finally got them. Told me I have to wait 30 before I can request refund. I told them to cancel my other order. They said they couldn't. I said why not, it has not been processed. She said it's their policy that they don't cancel. Save yourself some grief, never buy from them or their other store.

This company has the worst shipping ever. I believe it ships by Pony Express. I mean old school. 1800's shipping by horse back. It can take a month or more on regular shipping. Take pride in your company King Size. OMG. Clothing is great, but horrible shipping customer service.

Ordered over two weeks ago and still nothing. No phone reps answer and you can't track your order online. They also charge excessive fees for terrible shipping times. STEER CLEAR!

I placed an order on 05/10/21-simple order of mandarin collar shirts that where on sale. I'd been wanting to try this website for awhile as I am a larger man and am always looking for good deals. Well it would appear like most thing too good to be true, this was a scam. As of 06/04/21i hav not received confirmation, notice of shipping, nothing. I've checked the website and it still says processing-but they have charged my account? So I attempted to reach out not once-but four times with zero responses. I understand companies are still affected by COVID, but this is beyond that. I have disputed with my cc company and will never use this website again.

TL: DR- This company is most likely a scam pushing cheap made items.

I will never order from this shop again. I ordered from them, the items were on backorder for 3 weeks, I called the next morning to cancel and was told that even though the order is not even fillable, I cannot cancel it. They said all I can do is lose the shipping cost and then pay AGAIN to send it back after it is backordered 3 weeks later. AFTER getting my phonecall, they made sure they charged my credit card on the backordered items..

Terrible service. Whatever you want, they probably won't have it in the size you want. Refunds are a pain. I couldn't find a record of the order I place through my account on their website. SOLID DISAPPOINTMENT!

VERY TERRIABLE CUST SERVICE, DO NOT ORDER FROM THIS COMPANY. SHIPPING IS VERY VERY SLOW. PROCES ARE NICE BUT WHAT GOOD IS THAT IF IT TAKES AXP 6-8 WEEKS FOR ORDERS.
JUST LOOK AT THE OTHER REVIEWS, PEOPLE ARE HAVE THE SAME BASIC COMPLAINT

I have been using Kingsize direct for a few years now. And they never have been a top notch company. I ordered 6 tee shirts on 4/15/2021. Today is 6/3/2021 and I still have not received my order. They advertise these huge sales and flood my mailbox with special deals and if they are in stock, big if, I place an order if I need the product. Anytime I ask about my order I am told to be patient and because of Covid things are sluggish. That is BS, the truth is that this is a feckless company. I am a large human and can not just walk into a store and get 4xl clothing. So I started ordering from Kingsize. Big mistake. Now they are billing me for an order I never received. Way to go Kingsize. I have told customer service to cancel the entire order numerous times and have yet to get an answer that makes sense. I have found that if they ship you something by mistake it's easier to donate it or give it away. So unless they somehow redeem themselves, I am done with Kingsize. I am better off paying the premium of a brick and mortar store where I can get my clothing right then and there and develop a relationship with the staff there and get something that Kingsize has no notion about, it's called SERVICE.

I will spend my money elsewhere. Never doing business with this company again. Called customer service and was on hold one hour. Wanted to change the shipping address. Was told cannot change the address... need to cancel order. Had not shipped yet, and I literally ordered 30 minutes prior to my hour hold. Was told 5-7 days to be refunded... yet I was told the order hadn't even processed... but the payment sure as hell did. Asked for a cancellation confirmation number... there isn't one. What? Only an order number. I am so done with this company. They do not deserve my business. Done... done... and SO DONE!

BEWARE they do not honor their sale prices. Ordered from a 50 percent off catalog. Company took the order even credit card info. It reflected the 50 percent off, then never received confirmation or clothing. When I tried to call received a hateful person on the other end after a very very long wait. Try another company

I haven't received a pair of pants and a jersey but it said it was delivered but no sign of it and it's been paid for y'all have my email address no need to prove who I am when I'm sending this from the same place I ordered it from