KingSize DirectReviews 553

I ordered 3 pairs of pants - all to be custom hemmed to 54-34. The size was clearly printed on the order. The shipping label - when the pants were delivered a month later - confirmed the intended size to be 54-34. The invoice with the order also confirmed the size at 54-34. The products shipped to me were 54-38!
I tried to call customer service and waited on line for 45 minutes before giving up. They refer visitors to their Chat Line on the website, but it is shut down. No way to leave a message.

To add insult to injury, they want to charge me $10 to refer merchandise that clearly does not meet the specifications of the order. Seems to me a good lawyer could turn this into a class action lawsuit.

It has been nearly a month since ive ordered my clothes... ive tried all week, and failed, to reach customer service as two of the items are out of stock and not expecred until July (which at this point means theyll probably beat the rest of the order here).
The message on the phone says its due tonthe great response to their spring line... i hope its because everyone ordered scarves and parkas because if not they wont get them on time.
Ive used this company many times before, and theyve always been a little slow, but now they have the COVID19 virus to use as an excuse and predictably and tastelessly they are... i will NEVER use this company, nor any of its affiliates again

I ordered a robe and slippers for my husband 3 weeks before his birthday. Their site said 3 days to process the order and 5 to 7 days for delivery. The very next day I received an email saying that the slippers were backordered. Then, 10 days later, the robe had still not shipped. I called their Customer Service number and was told that I could not cancel the order as it was "being processed". I received the robe 2 weeks AFTER my husband's birthday. Since I had already notified my credit card issuer of the problem, they had stopped the payment to KingSize Direct. I paid to ship back the robe at a cost of $24.00. The slippers came a two weeks later. They showed a "shipped" date of 05/15. In reality, the USPS didn't get them until 05/24. They were delivered on 05/26. Since I had already disputed the charges again with my credit card issuer, I paid $18.00 to send back the slippers. So I am out $42.00 with nothing to show for it but a REAL bad attitude about KingSize Direct. WATCH OUT FOR THEIR OTHER SITES. THEY RUN ABOUT TEN DIFFERENT SITES UNDER DIFFERENT NAMES!

On May 1st 2021, I placed an order for a pair of sandals with a promised delivery date of May 17th. It took the retailer 11 days to even ship the product from their warehouse. Once the shipper received it, it sat in their local warehouse for more than 6 days prior to it moving to the next stage of shipping. I am not 25 days past the date of order and upon speaking with the customer no-service rep was told that they have up to 15 business days to deliver the product after it is shipped from their internal warehouse (which would make the 9th of June). So in essence, a 6 week period between the order and their guaranteed delivery.

It doesn't matter what they promise on their purchase page or what it says on their website on ensuring that date is met. When called, they fell back to "our orders are higher than expected and it could take up to 15 business days to be delivered once we ship it".

During the call with the Customer Service rep (which took almost an hour to get on the phone), I was basically told to go away and not bother them until this time frame had expired. I have decided to allow another dollar of mine to pass through their hands.

Run away from them, Far, far away! BTW, I am only giving one star because I cannot go lower.

My husband bought an item from Kingsize through Amazon and liked it, so when a catalog from them came in the mail, we bought several other items. Among the order was 3 pairs of pants, all the same style but different colors. When they arrived, 2 of the 3 were slightly smaller and had to be returned. So, starting out the construction was obviously inconsistent.

Then the real trouble started. Their return process and customer service is terrible. First, unless you want to pay a $9.99 return shipping fee, you have to take a store credit. We were fine with that since there were several items he was interested in but... the credit took over a month to process even though tracking said they had the return 3 days later. Once the "gift card" credit was finally issued (which took several calls to get), the items he wanted were no longer in stock.

With tremendous effort he found something to use the credit on and ordered it. About 10 days later Kingsize sent an email saying there was a delay in shipping the item with no updated delivery time. He placed a call to Kingsize and was told they could not provide a ship date so he asked to cancel the order. They said that wasn't possible "because the item was on the loading dock" - whatever that means. We were just getting ready to file a dispute with the credit card when the item finally arrived - about 2 weeks later.

It took 2 months from the date of the initial return and numerous calls before the new item arrived. Save yourself the hassle and avoid Kingsize.

I ordered from KSD for several years. Their merchandise was of middling quality but was fairly inexpensive so I really had no complaints. But a few months ago they snuck a "membership" onto one of my orders and have been billing me $15 a month ever since. I don't doubt that there was a checkbox that was defaulted to yes and I missed it, but reputable companies don't work that way. I won't be ordering from KSD again

I had been needed clothes for awhile and found KingSize and decided to order, as I like some of their clothing styles. WELP, bad idea. I ordered on May 5th. Here it is May 20th and my order is STILL processing. In the meantime I had ordered some clothes from ebay and my clothes from ebay have been shipped and received already, while I am still waiting on my kingsize order! I finally was able to contact someone from Kingsize and all they could tell me was, sorry! I tried to get them to cancel my order, but they told me they cannot cancel it because it is processing. I wish I had read these reviews before I ordered. This is a BAD situation.

This is a sad story heard too many times. Kingsize and their parent company Fullbeauty brands are purchased by Private Equity firms that buy and sell the company multiple times running the company into the ground. Apax Partners likely the final owner of King Size and its parent FullBeauty can barley fill an order. It takes them weeks to ship sometimes month all why trying to blame it on anything they can. It's Moody's score on a downward trajectory for years is now in the basement

The writing is on the wall this company they are ready to go under any time. DO NOT DO BUSINESS KING SIZE or Fullbeauty's lines:

KingSize®, Woman Within®, Catherines®, Roaman's®, Jessica London®, ellos®, swimsuitsforall®, Brylane Home®, and OneStopPlus.com®. You've been warned.

I placed my order on the 4th of May and was all happy because I would have a nice new shirt to attend my daughter's first baby shower. It is now the 19th and it has not shipped. Both items are in stock and they have my money. They say it is because of social distancing. I wrote a review on their site and they did not post it. They show lots of good reviews and an overall rating of more than 4 points. They won't return my emils and the chat won't work. I'm going to tell all my FB buddies the TRUTH about KS.

I ordered a pair of shoes on this site for a disabled man who needed it fairly quick.

1- The sign up coupon did not work. I emailed them and there is no reply. It looks like these coupons are fake. 2- I called up their customer service. After a one hour wait, a lady answered and I was told the order will ship EIGHT business days later! I explained the situation and the lady said she was unable to do anything. She recommended I buy another pair and pay $29 for faster service (but she could not guarantee any delivery date). 3- I asked her to kindly cancel as we cannot wait EIGHT business days for the shoe to ship. She said she is unable to cancel! If it has not shipped and it will not be shipped for at least another week and half, just cancel the order.

This is extremely bad performance and bad customer service and bad management policy.

Ordered some swimwear wear on vacation, then the next day was emailed about delays in shipping and I would not be getting my item before I left. I made multiple attempts to contact and cancel my order. Was told that even with shipping delays I could not cancel and I would have to pay to return the item. Item didn't ship for 2 weeks after order date. Do not use. Not only will your item take forever to get to you, they make you pay extra to return an item that you asked multiple times to cancel.

I've been a customer since 2017 and have never had an issue with the quality of items I've purchased. Don't like their high shipping prices and for that price I would expect faster delivery. Made a purchase beginning of the year that came in with no "social distancing" shipping problems. Made another purchase of the same items(10 pieces) on April 18,2021. A few days later notified of a short shipping delay. In the meantime same items went on a better sale so put 10 more in the cart( an approximate 50 dollars in savings. May 8 2021 checked my account online to find order was still in process. Called customer service to cancel order and was told it was too late to cancel, order will ship in a couple days. Checked and called again on May 11 2021 after no change in status. Called CS again still can't cancel and will ship in next 48 hours. No change and not shipped on May 15. Called again on May 15 and my order was still there and online shows it waiting to be filled. Still can't cancel so I asked if they can readjust the order to the sale price since it has been filled yet. Can't do that either, WTH. I will return this order and see what kind of hassle I get from them, I will probably be stuck with return shipping but I'll be done with them. Haven't had an issue Duluth so I'll use them.
Order Number: *******4560
We've emailed your receipt to *******@AOL.COMRETURN ITEMS
Order Placed Apr 19,2021 www.kingsize.com
Total $227.35
Delivery Method Standard Delivery

3

KingSize claims to have items in stock with 7 - 10 day delivery. My last two orders for "in stock" items have taken in excess of 21 days to ship. There claim is "due to the pandemic" there MAY be delays in shipment. They do not respond to emails, the customer service reps pay lip service to requests for info on shipments and parrot their "pandemic excuse". The pandemic hasn't stopped them from sending two - three email ads per day or a new catalog every couple of weeks! I think I'm done with KingSize!

Takes Forever To Answer. Then They Can't Speak Englis and my Stupid Wait Time Was 30 MINUTES PER THERE DUMB $#*! UN HUMAN CUBICLE OPERATOR.

THIS IS HORRINBLE! 4YEARS AGO AND LONGER FINE NEVER EVER WILL I BUY FROM YOUKING SIZE NEVER! I DO NOT EVEN HAVE MY ORDE AFTER TWO WEEKS. KING SIZE SUCKS BIG TIME!

This company is by far the worst company I have ever dealt with, period!

Just a warning for potential customers:... Once you complete a purchase online, you cannot cancel it, regardless if items have been shipped or not, and regardless if items are available.

I have sent emails, no response. Tried to get telephone order status, and disconnected (not working, try your call again later.).

I will never purchase from King Size again.

CUSTOMER SERICE SUCKS, I PAID EXTRA MONEY TO GET MY ITEMS IN TWO DAY AND GUESS WHAT A MONTH LATER STILL NO ORDER, ALSO I REQUESTED 4 TIMES FOR MY ORDER TO BE CANCELED AND GUESS WHAT THEY TOOK THE MONEY OUT OF MY ACCOUNT THE NEXT EVEN THOUGH I CANCELED THE ORDER, ON TOP OF THAT, THE EMAIL THEY SENT ME HAS THE INCORRECT ITEMS THEN WHAT I ORDERED. WORST COMPANY EVER DO NOT ORDER FROM THEM. MADE A REPORT TO BUSINESS AFFAIRS TO INFORM THEM ON HOW THIS COMPANY IS. Not worth any stars but of course forcing me 5o put one. WORTHLESS COMPANY

4 weeks later and my order still hasn't shipped. There's no email contact. When you call their phone number, your left on permanent hold.

Service is nonexistent. Product is nonexistent. But credit card payment immediately processed. Delivery service denied that KingSize was a vendor they served.

I'm starting to wonder if this is really a company or just a couple of guys working out of their basement. It is obvious they don't have any merchandise in stock and they order from their supplier after you order from them. Then the shipping time is ridiculous. A month from order to delivery?