KingSize DirectReviews 553

King Size Direct is hit or miss. I have been buying my husband's clothing from King Size Direct for years, depending on what you buy, some items are great and others are not so great as it depends on the source of the marketing. The undershirts are true to fit cotton and wear well. I wash and dry all white cotton in chlorine bleach just like my mother did as I want white underwear and socks. White socks with black heels are purchased as well and they hold up extremely well. Over time (more than a year) the tops stretch out. The dress shirts are cut true to size. The sports shirts on "sale" are made out of country and are tight in the biceps for a 3X - 4X so we don't buy these shirts unless we buy a size bigger. Jeans preferred by husband are Wranglers Rugged Wear and these are purchased at Academy for a reason price.

Beware purchased clothing from them, the wife notices a $1.99 charge on the credit card from them and then another for the cost of the cloth I purchased. Went on line looked at my order history show this as order with order number but does not state what it is. Called customer service went through there automated system gave the order number for the $1.99 it could not find that order number. Finally, was able to get a hold of a person they told me that I have signed up for Kingsize Club service, so after 60 days it would go up to $14.95 a month, but of course I could not cancel with this person I had to call another number to cancel this, Funny I received an email stating that the Club that I didn't join has been canceled. The Question is why didn't they tell me I joined a club with an email.

I tried to cancel my order but after several emails and a phone call, it seems that is impossible. When I finally spoke to someone I was told it could not be cancelled because it was in the warehouse for processing. Same story, same verbiage I got when speaking to Woman Within customer service and they are part of the same company. There only suggestion was to return the purchase if I didn't want it. Can't believe that would be a smooth event and no confidence I would ever get a refund. Also, a the day after I placed the order I got a call from them saying they needed to verify the billing address was the same as the shipping address. I said it was and they said the order would ship immediately.
That was more than 2 weeks ago and the system still does not show shipment. When I placed the order something popped up about free shipping but there didn't seem to be any way to use it. Lesson learned and I will never order from them again.

I have purchased many items from KingSize over the past years. However this time I placed an order on 4/9/21 and it has not shipped (4/25/21). After finally getting through to Customer Service and escalating the call to a Supervisor I was told that the order COULD NOT be canceled and that I could return it when it arrives but this is after I pay the shipping for the order. This is VERY poor customer service and I will no longer be ordering with KingSize.

My husband has used KZD for many years, at least 10. We have always had Great Service until the last 2 years. Using COVID as an excuse is Bull! I place an order and the most recent was placed 04/11 which hasn't been shipped and I can't check on the status with a person because NO ONE ANSWERS THE CUSTOMER SERVICE LINE.

I am completely disgusted with this company! I purchased items for my husband on March 30th and to date nearly a month later I still have not received my package. How long does it really take for something to ship from Indiana to Texas? I had to call and select make a purchase just so I didn't have to waste another hour on hold. Save yourself some money and don't buy from this company! I plan on putting a negative review on every sight I can about this company and I will be requesting my credit card company to reverse the charges!

Put our order in April 1st, we were unable to track shipping until today (April 20) There were two items on back order until May 18 and the other part of the order will not arrive until April 22, attempted several times to cancel the back order that would not arrive until May 18 but unable to do so, I called three different phone numbers and on hold each time for over 10 mins. Still not able to get through to customer service. Please note, this is all listed on our credit card as PAID... very poor service and delivery very dissatisfied with King size direct.

I ordered cloths for my husband on April 3rd and 5th... I should have known better. They are still processing the order and I have asked for it to be cancelled due to me buying it from Amazon Prime and have gotten the order already and They ignore the issue and tell me they cannot cancel. This place is BS and I will not buy from them again on there sight or else where. DXL is the place I will stop for my husband.!

I've been waiting over two weeks to have my order shipped. I've ordered several times in the past and it only took a day or two after ordering for my order to be shipped. I'd just like to cancel my order but the csr on the chat tells me that my order can't be cancelled because it's being processed, smh.

Order over a week ago and can not talk to anyone to see what going on with my order. ($129.00) I will not recommend nobody to KingSize. They get your money and will not talk to you. I am going to reverse it back to my bank card. PEOPLE STAY AWAY FROM THIS COMPANY! I can not get a tracking number until my order is processed.

Can't log in to make payments. There's no email to talk to anyone that can help. On the last order they sent the wrong thing, I sent it back but they're calling me saying I still need to pay for it. Bunch of idiots and can buy the same clothes on eBay.

We placed an order on 7th of april. Over 600 dollars what was spent. Called everyday for a tracking number never got it!
14th of april clothes supposed to be here and not. Called again for the next 4 days everyday and got the run around ro where my order was. Asked for a manager or higher up. They hung up on me. I called them 15 times. In a three day span. Got no where.
Got a hold of them on the 17th FINALLY got a tracking number. Whoo hoo!
Wouldn't give us a refund on nothing. Since they screwed up the order from the get go. Very unprofessional bunch of employees.
Do not order anything from this company! This is a poor excuse for a company.

I ordered items 3/9/21 and I only received 2 of the 4 and that was maybe 2 weeks ago. Well the wrong size was sent of one item and now I have to send that item back just to wait longer. And I'm not sure of when I will be able to send the item back due to my work schedule. I called and let them know of this also, but the person I spoke with did not seem to concerned about it. They also keep changing the dates of when the items will be here and then they will send me a email with a 40% discount off my next purchase and I have to use within 5 days. I do not use any of their discounts because I do not want to be in the same predicament I am in now. I am also waiting on 2 more items(3) which was said to have been delivered, but has not. This experience has been very disappointing and I will never shop with this company again.

I have purchased several times from this company and it was okay. Slow to get the product approx. 7 days. However if you have a return, it took 5 weeks to get the refund even though I called them every week. Terrible company to do business with if you have a return. They give you a tracking number that never changes its status. Again, 5 weeks for credit on a return. They should be ashamed of themselves.

Ordered 2 packages of men's boxers on 4/5 and tried to find out where order was on website tracking and on their automated service. Nothing on website and call said not processed. Waited over 30 minutes to be talked over by some customer service guy who told me it cannot be canceled because it has been processed and it will take 8- he doesn't know how many days longer to be shipped. Ridiculous and rude. Will not order from here ever again and will tell everyone I know on social media as well as friends and family not to give any business. They used to be a good place to order from but now ugh. Tried to paste copy of order and it would not paste.

First time ordering and I spent a lot because it's so hard to find good quality clothes for plus size, so far I like everything so no problem there, but I have had a problem with every other part of the process. I had issues submitting the order originally and now I still have not gotten the rest of my order, with no communication from the company about what's going on. I had to call and ask to find out its on back order which is fine if I had been told sooner, not after the entire order was delayed. I have to navigate through the website, which isn't the easiest, to even see what's been shipped and then the tracking is inaccurate or doesn't even work, and it'll reach the predicted date then change to another week later so I don't know when to ever expect my items. The charges have wiped out our account because they come through with no notice and the original charge disappeared also without notice. I mean its been a month and still going and still don't have the rest of our order with absolutely no notice or communication other than blaming COVID19 on the website. I was so excited to find clothes that fit comfortably and at reasonable price, but after all the circus and headaches this has been I will not be ordering again.

I ordered from them 2 weeks ago, they refuse to answer their phones or even acknowledge your attempts to contact them. They said shipping in one to two days, going on day 15 and still haven't shipped, and refuse to allow you to contact them to cancel the order.

After placing an order for a pair of Desert Boots, I saw that there was a zipper, I did not notice.
I filled out the contact sheet that the company used with in minutes of placing the order.
Unfortunately, using the contact sheet does not allow you to have any receipt.
I did this twice again with in 48 hours, over the weekend.
I received an email from them Tuesday, stating that I did not file for a cancellation in the window to do so.
I guess the window is less than 10 minutes.
After many emails, I was told that the shoes were shipped and there was nothing they could do.
I received the shoes over the weekend and as you can see I had it marked to RTS.
Also, the company that shipped the isn't KingSize Direct.
STAY AWAY!