KingSize Direct

We have ordered from this company previously but our current issue negates anything positive we might have said in the past. Returned a pair of pants in May. They tell me that the price of the pants has been returned to the KingSize credit card my husband used, but we cannot find that to verify that it has been returned. I have spent hours on hold waiting for someone to answer and when they do I get transfered to wait another 30 minutes. The phone tree is somewhat confusing and I end up going in circles and waiting for another 30 minutes. Then when I do get someone they cannot tell me where to find documentation as to the return of our money.
I will not order again.

An order I placed on Dec. 12th for my holiday vacation, which according to their website would arrive in plenty of time for Christmas, was not delivered until after Christmas when I was already in another state. I've been going back and forth with customer service for months trying to return the items, since I found replacements elsewhere, and now they tell me I'm out of luck since their 60 day return policy expired. Unbelievable! I'll not be ordering from KingSize again. Perry Ellis, Duluth Trading and Cablela's are now my go to purveyors.

Watch out for these guys they charge for early returns $11.00. Bought a leather coat it tore at the pocket when looking for keys. They refunded my money, but i used King Size Card and King size never notified commedity bank about return and they charged me 2 late fees. After argueing for 4 hrs yes 4 they credited the account. Yep i closed both accounts. So think twice before you make any purchase. Terrible csr.

I placed an order on 05/10/21-simple order of mandarin collar shirts that where on sale. I'd been wanting to try this website for awhile as I am a larger man and am always looking for good deals. Well it would appear like most thing too good to be true, this was a scam. As of 06/04/21i hav not received confirmation, notice of shipping, nothing. I've checked the website and it still says processing-but they have charged my account? So I attempted to reach out not once-but four times with zero responses. I understand companies are still affected by COVID, but this is beyond that. I have disputed with my cc company and will never use this website again.

TL: DR- This company is most likely a scam pushing cheap made items.

If you want fantastic customer service and speedy shipping go to DXL! If you want terrible customer service and pony express shipping then Kingsize is for you! The only thing kingsize is fast at is taking your money out of your account... otherwise it's a waiting game with once again the worst customer service in the history of customer service! I literally spoke with a supervisor who tried to make me believe that the mail doesn't move on the weekends? I ordered from DXL two days after ordering from kingsize and I already received it! Kingsize obviously ships through snail mail! Never again!

Order placed 6-4-20 knew it would take a while because of virus on 6-11-20 looked on line said order ready to go. Decided to call automated service to be told 3 of 4 items back order, this is for my son for Father's Day. Ok so I call to speak with someone and I was told 1 item shipped yesterday, not what system said. Other 3 items back order. So told Omar to cancel those 3 items. And when 1 item comes I'll send back, I really dont think it shipped. Last Time they get my money. Would have been nice to be told 3 items delayed, so I could make other arrangements. If order have been retrieved since 6-4-29 maybe I wouldnt have been on back order. Umm

We ordered a shirt I could wear on Christmas. When delivered it had "spots on the fabric". We didnt have enough time to return it or order a new shirt and have it delivered by Christmas. My wife, who is a Seamstress of Bridal wear for the last 35 years attempted to wash the shirt with hopes it would remove the spots, unfortunately it did not She called customer service about a refund, & even with the purchase date within a few days, they would not refund because it was washed` Seriously?

I received a package from King Size Direct that supposed to contain a black parka. Instead it contained a blanket. When i called and spoke with someone i could hardly understand them because of their foreign accent. She said i would be charged again for jacket and when they received the blanket then she would credit my card for it. Then she was trying to sell me different items and wanted to charge me again for shipping to get it faster. To make a long story short i told her to keep the parka and i would return the blanket even though it was not my mistake and would cost me time and money to correct their mistake! I have ordered alot from them in the past but will not be placing anymore orders with them!

Returned 2 pair of pants for a smaller size with their return ticket on 11/12. The PO received it and it was transferred to a regular carrier that I could not trace. It is 12/1 and I finally got a service rep, couldn't help and went to check with another, gave me credit for the order less freight charges. It was not the persons fault but they are stuck in a disastrous system for a schlock outfit. Am sorry I did not look at ratings before doing business with them. Buyer Beware.

I bought a pair of New Balance shoes and wanted "free" shipping since the shipping cost $26 (seems overprices). To get "free" shipping, I had to sign up for something that would charge me about $15 a month according to the the fine print that most people wouldn't notice. This is UNETHICAL! I tried to cancel my order and like others could not cancel it. One more thing. The package arrived sealed but the box was damaged and had been taped together which means it was done by King Size [Rip Off]. At least the shoes fit and weren't worn or damaged. King Size [Rip Off] keep the $26. Lesson learned. I learned not to trust you and will never do business with you again.

Ordered 2 packages of men's boxers on 4/5 and tried to find out where order was on website tracking and on their automated service. Nothing on website and call said not processed. Waited over 30 minutes to be talked over by some customer service guy who told me it cannot be canceled because it has been processed and it will take 8- he doesn't know how many days longer to be shipped. Ridiculous and rude. Will not order from here ever again and will tell everyone I know on social media as well as friends and family not to give any business. They used to be a good place to order from but now ugh. Tried to paste copy of order and it would not paste.

I placed an order late in August. I had moved to a different apartment & indicated that on the ship to address. It was delivered to my old apartment. I have submitted two signed affidavits which they claim not to have received. I have indicated I want to reorder after my account is credited.
I spoke to several KingSize people & then a supervisor. First they wanted me to resubmit the affidavit for a third time. Then, since they have a picture of the box at a "door", they refused to credit my account. I asked if that picture includes the apartment number on the door. It did not. It could've been delivered anywhere. I'm canceling my account. They honestly did not have the ability to understand my issue.

After seeing such a low star rating I was a little leery about ordering! But they definitely proved the reviews wrong! I am in Canada. I placed ordered July 16 and was at my door step ONE week later July 23! My son is thrilled with his order and I would recommend this website to EVERYONE!

I made a order with King Size for $191.00 on their credit card for Christmas presents. I received order, and paid in full. I notice one of the jackets (hottie) had the zipper on the wrong side on the left that is a female hottie. I called them they send me the correct one with a return label. Now I get the statement, and they charge me a return fee of $9.99 for a item they made the mistake. Not only that they double charge me $26.27 for a pair of underwear that I never purchased. I decided to keep them for my son. But my question is it's only one pair why? Double charge me. I will not pay for un- approved charges. I have the E- mail from them only sending one pair. This is not the first time calling this Company King Size for over charges. They need too train their staff members specially accounting.