Keen.com

First and foremost, I love Keen so much. I use it daily and have been a customer since 2021. I have a few advisors that I call and they are wonderful!
However, I had a truly horrible experience with Serenity Guidance on Keen. Not only was her reading completely inaccurate, but she also hung up on me after only two minutes. This seemed deliberate to prevent me from leaving a review, which is extremely unethical. How are people supposed to choose a trustworthy advisor if we can't read about others' experiences? She does this to all new clients (she does urge people to call back if you need clarity but will hang up again at the 2 minute mark).

Her behavior was not only unprofessional but also deeply rude. It's frustrating and unfair to pay for a service and be treated so poorly. Keen should address practices like this because they undermine the platform's integrity and leave clients like me feeling cheated. I am sure she is a skilled advisor but I am really disgusted with her behavior and would never use her again and hope others do not either.

I am so unpleased with the dishonesty of these readers. They play with our lives. I have spent so much money on this site and not one reader really truly gave me insights. One reader I am still waiting on outcome but for the majority I felt I was taken advantage of. I have read on forums that these readers are a joke.

They took over 200 dollars from me for nothing and refused to give me a refund. I was forced to take a credit for more $#*! readings. The credit was 45 dollars only after I demanded to talk to a supervisor. Worst site on the web. Don't waste your money, their policy is no refunds. Now I'm out that money.

I've experienced a few really gifted advisors and many, many duds. Availability doesn't always align, but that depends on the advisor, so pinning down your fav advisors isn't convenient. The alerts don't always work either.

I messaged her back after several messages soliciting me to get another reading, Inher OWN WORDS she wrote and "everyone's favorite… timing" and "super accurate timelines… been nailing them lately!" When I brought it to her attention that her timing was off with me she got super defensive and said no we're on my advertisement. Do I mention anything about timing? In fact, recommend people don't focus on that because it causes "blockages". Apparently, Keen cannot see her messages but I could screenshot them and I have them washed in her own words. She uses that phrase several times. Of course she blocked me after I called her out on it and basically told me off I don't know how you sleep at night but that's not for me to deal with. :)

I have been using keen for 3 months now and none of the predictions I have been given have happened. I've chatted with multiple psychics on the site and there are a few I've spoken with several times. Everytime they make a prediction and give a time frame it never happens(even after the time frame has passed, none of the predictions have happened). When I chat with them again and ask the question again they give me the same prediction but change the time frame to a later date. So far none of the predictions have happened. And on several of them, I've asked if my POI is dating and they say no, but I know that my POI is dating, So they have been incorrect on the details as well.

I've been an advisor on Keen for over 2 years, and things have gone downhill fast. I sit around waiting in the evening for chats to come through, which regularly used to and now do not. They have started a new $2.99 session fee for every chat, on top on the minute rate advisors charge, of which I only see about 37%. They regularly 'offer' advisors the chance to take advantage of 'special opportunities' to get more customers, for only $75 per pop! They also have WAY too many advisors, further decreasing my ability to advise customers. As if all that weren't enough, they've gaslit advisors in emails for raising rates 'causing' less customer engagement when KEEN is taking more and more all the time! I'll be leaving this platform soon, and letting my customer base that I've worked so hard to build know. SHAME ON THEM FOR EXPLOITING BOTH THEIR CUSTOMERS AND ADVISORS.

I have tried different readers, looking for some kind guidance in my vulnerable state. In the moment I instinctively know there is no truth here, another time I might feel, there is some truth here. I am left in time thinking that some of the readers are true to their craft. They are some who has the experience and know base on the situation, what to say. Sometimes because of the emotional mess we are in we are just looking for comfirmation or to be told we are wrong for thinking the way we are thinking. We just want to feel better.

My readers are always helpful, friendly and direct to the point without any embellishments added. I will certainly come back again.

Update: I received back the unused funds and received an email for clarification.

I got charged of 10 mins pay even though I used only one min of a Psychic's service. I knew nothing about this seamless pay at first. I was shocked when I saw preauthorized transaction charge to my Paypal account x10 of my actual bill in their app. I need my funds back ASAP! Until when I am going to wait for the refund of unsed hold of 9 mins huh?!

I have been a member of Keen for more than 1 year now. At first, I thought it was an amazing set up. I've had quite a few readings / consultations over the past 18 months or so. Only some readers have been accurate, the others I think just make up their stories. Although it seems real at the time. So all the predictions which have been given in my readings rarely come true. Secondly, I don't hop on as much these days because the final cost is so expensive. For example, a 34 minute reading at $1.99 per minute is approx $68. The final cost including Keen charges were $92.00. That is a rip off and turns me off from using their services regularly again. No discounts, nothing. Not happy. So I will only come on here when I need to these days as you just don't know how accurate the readers are and whether or not it is really worth it. Sorry Keen.

Took her five minutes to say two sentences; the first one very generic and the second one showing she thinks i'm talking about someone i've haven't met yet when i have been with her for a year. Faux Psychic Alert.

I have found many great advisors but there are two advisers that are so accurate down to a persons name. I feel very confident using this site and in these advisers. Customer Service is excellent as well

They are very unprofessional, mostly using guessing strategies. Also kinda rude on the phone. When see them in person, sara looks nice, but all her words just does not resonate with me and my friend at all. Kept changing directions. And the worst part is that they would use strategies to guide you into a consumption trap, like saying that bad things gonna happen to you and you need to do something something, or buy something something.
Not sure how she gets high ratings on google, but when you check yelp, she gets very low ratings. I understand that everyone need to survive in the society, but still, it does not justify her behavior.

I came across keen looking for online readings and thought this seems legit. I scheduled to chat with a woman for 10 minutes costing $4.99 per minute.
I don't even know where to start she completely ignored my question for 4 minutes before sending back "please ask a question" just to purposely rack up the time and get more money from me, I then sent it again and only had about 2 questions because it took so long initially I only had 4 minutes left. The information she gave me I already knew and found on YouTube for free many times! After the chat I was then charged $144 from keen without my consent out of my bank account for no reason at all and then another $7 (this is on top of the $54 from the initial reading...) I emailed and tried to call and the number on their website is disconnected. Don't waste your money or time!

I, as well as a number of other psychics, worked on Keen for years before Keen decided to kick us off without any warning or reason whatsoever. A lot of advisors depended on that income from Keen and had built up good ratings and relationships with their clients. It was unfair what Keen did to these people, myself included. That only proves that you cannot trust a company like Keen. They are lousy people who run this company.