They are very unprofessional, mostly using guessing strategies. Also kinda rude on the phone. When see them in person, sara looks nice, but all her words just does not resonate with me and my friend at all. Kept changing directions. And the worst part is that they would use strategies to guide you into a consumption trap, like saying that bad things gonna happen to you and you need to do something something, or buy something something.
Not sure how she gets high ratings on google, but when you check yelp, she gets very low ratings. I understand that everyone need to survive in the society, but still, it does not justify her behavior.
Hi Elia, we're sorry to hear about the experience you had last year. Advisors on Keen are running their own businesses, which is why we rely on a feedback and rating system. We encourage users who are seeking advice to leave honest feedback so that other users can find the best advisors on Keen. We're not sure what you mean by seeing an advisor in person but please know that we ask users not to share personal contact information with each other. If you connect with an advisor on Keen and you feel as though their behavior could be in violation of Keen's policies, please don't hesitate to reach out to our Trust & Safety team. They will investigate the issue and take action as needed. We hope you'll give Keen another try eventually, there are many advisors on the platform who are loved by their clients and we're sure there is someone on Keen for you as well.