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Keen.com

Overview

Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61
This company responds to reviews on average within 30 days
How would you rate Keen.com?
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New York
1 review
4 helpful votes
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Hit or Miss
October 11, 2017

I have had a number of readings from this site. The only clairvoyant and medium that was always accurate was a lady named Marlene from Caribbean Psychics who was featured for a short time. The rest of their psychics try hard but it is really hit or miss. Mostly guessing in my opinion.

Date of experience: October 11, 2017
New York
1 review
0 helpful votes
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Keen has been life changing for me
June 14, 2024

The app is easy. The costs are too pricey however and I'm sure there can be a better way. Sometimes people's emotional status is more important than the high rates.

Date of experience: June 4, 2024
Keen P. Keen.com Rep
9 months ago

Thanks for taking the time to leave us your feedback. I'm glad to know that you've had a good experience overall but would like to invite you to reach out to us at reviews@keen.com to give us feedback on how we can give you a 5 star experience in the future. Please mention this Sitejabber review and I'll be sure to pass that feedback along so we can work to make Keen the best!

Oregon
1 review
0 helpful votes
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I am an advisor, but I'm also a client. I have no complaints at all as an advisor. They treat us great it is the best place I have ever worked. I also call the other psychics. I find MANY and i do mean MANY to be very accurate, very helpful. In fact one of them is the person that has taught me more in life and now I'm teaching all of my clients! There are lots of gems as advisors. They are really here to help! Keen offers predictions, life coaching, spiritual advising. The advisors want to help you carve a path to your perfect destiny. The intentions of this company are amazing. Please just take a deep breath and allow your advisor a moment to think so he or she can help you the most :)

Date of experience: August 23, 2021
Keen P. Keen.com Rep
over a year old

Hi Sara,

Thank you for reaching out and sharing your positive feedback. We’re glad you’ve chosen Keen as a place to run your business.

Have a wonderful day!

Keen

Florida
1 review
0 helpful votes
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Good Advisors Glitchy Site
May 15, 2022

I've had wonderful readings with advisors on Keen- advisors I would give 5-stars. The 3-stars is for the site glitches: calls & chats dropping. Not bring able to add funds during readings. Not being able to arrange a call. It used to be easy to follow my favorite advisers & find new ones until the new best available list was put in place. The site always seems to have a new glitch. Again, advisors are great!

Date of experience: April 13, 2022
Keen P. Keen.com Rep
over a year old

Hi Jenna,
Thanks for taking a moment to leave us your review. I'm glad to hear that you have such a great connection with your advisors on Keen. It's disappointing to know what you've experienced some technical issues that have made your experience less good, but your honest feedback and suggestions are very much appreciated.
Please feel free to reach out to us at reviews@keen.com about your trouble connecting to your advisors. Be sure to mention this sitejabber review and we'll work to make things right.
Cheers.

Florida
1 review
4 helpful votes
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The site is not perfect like nothing in life is but its the site of that kind with the most variety of psychics. You can pick literally from hundreds and b/c they have so many you will find them at any time day or night. Different people work at different time and have different prices. Personally I have been there long enough to have my favourites... so my advice is: stay in the middle, not too high price and *******+ ratings. Good luck :)

Date of experience: February 13, 2016
New York
2 reviews
0 helpful votes
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Ease of use and Accurate!
May 2, 2022

I'm not only a customer but also an advisor on Keen, i've had many readings from advisors on this site that were all accurate! Customer service for both clients and advisors are wonderful, fast and quick to resolve an issue.

Date of experience: May 2, 2022
Keen P. Keen.com Rep
over a year old

Hi Amy,
Thanks so much for taking the time to leave us your review. I'm glad to know that you've had a wonderful experience with other advisors as well as our support team.
Thank you for being a part of what makes Keen the best.
Cheers!

Tennessee
1 review
0 helpful votes
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Stay away psychic readings can be addicting!
June 17, 2023

These psychic reading can become an addiction. I was in love so I just needed to know when would things change. Things shift everyday a person actions can change you reading overnight. Your actions can change the reading. The future is never set in stone. If you can wait and let everything balance itself out it will. But overall Keen was helpful and expensive. Could have saved a lot of money and time by just praying for a better outcome. The Psychics do have insight on a persons emotions, thoughts, etc. but a lot of the time you actions determine the outcome.

Date of experience: June 17, 2023
Connecticut
1 review
2 helpful votes
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Hmmm... not so about this one. Told me the same thing over and over in paraphrase. I dis-connected the session. Not much was revealed. I do not believe there was ANY connection... and don't believe the time line involved. If I'm wrong and things come to be as she says... I WILL come back and say so. But, nah, no way, cause like I said, she was NOT on the situation at ALL. Thanks anyway :(

Date of experience: October 10, 2015
Arkansas
1 review
0 helpful votes
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I like only one advisor
September 28, 2023

I like only one advisor. I also do not like the $2.99 connection fee. It's a waste of money and I won't be able to contact my advisor if that fee isn't taken off. It's ridiculous! Also, I used to get free minutes for however many minutes I used and I never do anymore. I have not been very satisfied with these changes.

Date of experience: August 29, 2023
Keen P. Keen.com Rep
over a year old

Hi Melissa, we apologize that the recent changes made have been unsatisfactory. Please know that the Session Fee helps Keen operate effectively by covering infrastructure costs, customer support, and continuous platform development. We appreciate your valuable feedback regarding this fee and will be happy to share it with the appropriate department.

New York
1 review
0 helpful votes
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Somewhat ok
June 20, 2023

About 10% of the psychics on this site will tell you fairytales or so far fetch, I just started to Hangup or log off from them. The few that are good will not charge a lot per minute and have the feedback to back them up but you also have to search for a while to find one of these psychics

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 21, 2023
Keen P. Keen.com Rep
over a year old

Hi Jennifer,
Thanks for taking the time to leave us a review. While it is great to know that a few of the good advisors do not charge a lot and have great feedback, I'm sorry to hear that some advisors were not honest with you. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right. Have a great day!

Tennessee
1 review
0 helpful votes
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Hit or Miss, but overall good
July 21, 2022

You have to find an advisor that you mesh well with. I've had some awful experiences and readings, and some good ones. Stick with one who resonates and seems to really have an insight and understanding without you providing them all of the details.

Date of experience: July 21, 2022
Keen P. Keen.com Rep
over a year old

Hi SMar,
Thanks for dropping by to give us your feedback. I'm glad to know that you've had a good experience with some of your advisors, but sorry to hear that some were not so great. I truly appreciate your honest feedback and I'll be sure to pass that along so we can work to make Keen the best!
Thanks again

Wisconsin
1 review
5 helpful votes
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This advising site take your money and make you look like an idiot. They are totally fake. An scam where peoples like me expend money to hear lies after lies. No wonder so many bad reviews. They should be shut down those impostors. Wake up peoples and dont call keen.com or your money will be a waste. They dont deserve not even one star. Thieves

Date of experience: November 30, 2017
Texas
1 review
3 helpful votes
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Inaccurate Psychics
March 16, 2018

My advisors told me that He is my soulmate/twin flame... he is not dating anyone. Not just one person... but many advisors just telling you what you want to hear. And when nothing happens, you come back again to ask them again (and then get charged again). If I was an advisor... I'd say all the good things too to make you feel good and scam you in that same exact way. BE CAREFUL. So my soulmate ended up engaged and married! When my many advisors told me that he's not dating anyone. So WRONG.

Date of experience: March 16, 2018
California
3 reviews
17 helpful votes
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Signed up for special 10 mins for $1.99
July 8, 2022

Scheduled an appt with an 'advisor' under the 10 mins special. Got recorded call from keen 4 hours later that I would need to pay $5.99 per minute if I wanted to talk to this person. This is a scam in the worst way. I do not recommend scammers like this site.

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2022
Keen P. Keen.com Rep
over a year old

Hello KH,
Thanks for taking the time to leave us a review. I'm sorry to hear your experience wasn't the best. We weren't able to get though to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Cheers

Oregon
1 review
4 helpful votes
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This is not real, everything I was assured turned out to be false! I was told I was pregnant and going to have a girl after years of trying went to the Dr to have an ultra sound and nope no pregnancy! Among other things that were not true... basically they give you advice! Don't waste your money! They are adviser's, they cannot see the future!

Date of experience: December 5, 2018
Washington
3 reviews
4 helpful votes
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Save your money and time!
September 17, 2023

After a few thousand dollars on a myriad of "psychics", I've finally realized what a fool I've been.
All very vague, not one prediction came to fruition, and every time I questioned time line, it would be repeatedly pushed back, again and again. Please save yourself the money, time and aggravation!

Date of experience: August 18, 2023
New York
4 reviews
28 helpful votes
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Stay Away!
December 1, 2017

Last year I was engaged to a very charming professional man. I had readings with Keen, Oranum and California Psychics. All three told me that this was my soulmate and that I would have a Happy marriage. At that time a good friend paid for a reading with Caribbean Psychics who told me not to marry this man because he was violent and the outcome would be disastrous. I didn't want to hear that and I believed the other 3 psychic hotlines. I got married and less than 2 months into the marriage my "soulmate" and husband ferociously beat me over something stupid. I had a lot of physical damage and I am getting an annulment. I did contact that lady at the Caribbean Psychics to let her know what happened.
I

Date of experience: December 1, 2017
New York
1 review
4 helpful votes
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They Are All Scammers
November 10, 2022

I decided to try keen as I needed some advice. Unfortunately I had tried 3 advisors and all three led me to believe that something was true and it was not. They tell you what you want to hear so they can keep you coming back and take your money. They take advantage of people who need guidance ( such as myself) and keep increasing their rates so they can take more money per minute. Its a scam and a warning for people like myself to not put your trust in these people. They will be receiving more bad reviews from me on other sites. Beware!

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 11, 2022
Keen P. Keen.com Rep
over a year old

Hi Paulette,
Thanks for taking the time to leave us a review. I'm so sorry to hear about your experience with a few advisors. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Have a great day!

New Jersey
1 review
2 helpful votes
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I have wasted alot of money and years on this site. Most of the info given by psychics were false. Most advisors tell you what you want to here and will switch up there story once you tell them that what they told is not true.

Date of experience: March 21, 2022
Keen P. Keen.com Rep
over a year old

Hi Shaun,

Thank you for taking the time to leave us feedback about your experience on Keen, I'm sorry to hear that it was disappointing. I'd like to invite you to reach out to us at reviews@keen.com with some more information about your conversations, and mention this review on Sitejabber so we can work to make things right for you.

Cheers!

California
1 review
6 helpful votes
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My review is about the customer service. I cancelled my account and requested that the money left in the account, about $20, be returned to me. Nearly impossible to reach customer service. The first reply cancelled my account but did not respond to my request for a refund. Their emails cannot be replied to, so I had to re-submit everything again form the site. The second reply came a few days later telling me there was no money left in my account. They make it very difficult to reach them, and I think they assume that because of that most people will walk away from their money. I've learned my lesson. If a psychic doesn't accept PayPal, I'm not interested.

Date of experience: October 2, 2011