Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.
I have had a number of readings from this site. The only clairvoyant and medium that was always accurate was a lady named Marlene from Caribbean Psychics who was featured for a short time. The rest of their psychics try hard but it is really hit or miss. Mostly guessing in my opinion.
The app is easy. The costs are too pricey however and I'm sure there can be a better way. Sometimes people's emotional status is more important than the high rates.
I am an advisor, but I'm also a client. I have no complaints at all as an advisor. They treat us great it is the best place I have ever worked. I also call the other psychics. I find MANY and i do mean MANY to be very accurate, very helpful. In fact one of them is the person that has taught me more in life and now I'm teaching all of my clients! There are lots of gems as advisors. They are really here to help! Keen offers predictions, life coaching, spiritual advising. The advisors want to help you carve a path to your perfect destiny. The intentions of this company are amazing. Please just take a deep breath and allow your advisor a moment to think so he or she can help you the most :)
Hi Sara,
Thank you for reaching out and sharing your positive feedback. We’re glad you’ve chosen Keen as a place to run your business.
Have a wonderful day!
Keen
I've had wonderful readings with advisors on Keen- advisors I would give 5-stars. The 3-stars is for the site glitches: calls & chats dropping. Not bring able to add funds during readings. Not being able to arrange a call. It used to be easy to follow my favorite advisers & find new ones until the new best available list was put in place. The site always seems to have a new glitch. Again, advisors are great!
Hi Jenna,
Thanks for taking a moment to leave us your review. I'm glad to hear that you have such a great connection with your advisors on Keen. It's disappointing to know what you've experienced some technical issues that have made your experience less good, but your honest feedback and suggestions are very much appreciated.
Please feel free to reach out to us at reviews@keen.com about your trouble connecting to your advisors. Be sure to mention this sitejabber review and we'll work to make things right.
Cheers.
The site is not perfect like nothing in life is but its the site of that kind with the most variety of psychics. You can pick literally from hundreds and b/c they have so many you will find them at any time day or night. Different people work at different time and have different prices. Personally I have been there long enough to have my favourites... so my advice is: stay in the middle, not too high price and *******+ ratings. Good luck :)
I'm not only a customer but also an advisor on Keen, i've had many readings from advisors on this site that were all accurate! Customer service for both clients and advisors are wonderful, fast and quick to resolve an issue.
Hi Amy,
Thanks so much for taking the time to leave us your review. I'm glad to know that you've had a wonderful experience with other advisors as well as our support team.
Thank you for being a part of what makes Keen the best.
Cheers!
These psychic reading can become an addiction. I was in love so I just needed to know when would things change. Things shift everyday a person actions can change you reading overnight. Your actions can change the reading. The future is never set in stone. If you can wait and let everything balance itself out it will. But overall Keen was helpful and expensive. Could have saved a lot of money and time by just praying for a better outcome. The Psychics do have insight on a persons emotions, thoughts, etc. but a lot of the time you actions determine the outcome.
Hmmm... not so about this one. Told me the same thing over and over in paraphrase. I dis-connected the session. Not much was revealed. I do not believe there was ANY connection... and don't believe the time line involved. If I'm wrong and things come to be as she says... I WILL come back and say so. But, nah, no way, cause like I said, she was NOT on the situation at ALL. Thanks anyway :(
I like only one advisor. I also do not like the $2.99 connection fee. It's a waste of money and I won't be able to contact my advisor if that fee isn't taken off. It's ridiculous! Also, I used to get free minutes for however many minutes I used and I never do anymore. I have not been very satisfied with these changes.
Hi Melissa, we apologize that the recent changes made have been unsatisfactory. Please know that the Session Fee helps Keen operate effectively by covering infrastructure costs, customer support, and continuous platform development. We appreciate your valuable feedback regarding this fee and will be happy to share it with the appropriate department.
About 10% of the psychics on this site will tell you fairytales or so far fetch, I just started to Hangup or log off from them. The few that are good will not charge a lot per minute and have the feedback to back them up but you also have to search for a while to find one of these psychics
Hi Jennifer,
Thanks for taking the time to leave us a review. While it is great to know that a few of the good advisors do not charge a lot and have great feedback, I'm sorry to hear that some advisors were not honest with you. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right. Have a great day!
You have to find an advisor that you mesh well with. I've had some awful experiences and readings, and some good ones. Stick with one who resonates and seems to really have an insight and understanding without you providing them all of the details.
Hi SMar,
Thanks for dropping by to give us your feedback. I'm glad to know that you've had a good experience with some of your advisors, but sorry to hear that some were not so great. I truly appreciate your honest feedback and I'll be sure to pass that along so we can work to make Keen the best!
Thanks again
This advising site take your money and make you look like an idiot. They are totally fake. An scam where peoples like me expend money to hear lies after lies. No wonder so many bad reviews. They should be shut down those impostors. Wake up peoples and dont call keen.com or your money will be a waste. They dont deserve not even one star. Thieves
My advisors told me that He is my soulmate/twin flame... he is not dating anyone. Not just one person... but many advisors just telling you what you want to hear. And when nothing happens, you come back again to ask them again (and then get charged again). If I was an advisor... I'd say all the good things too to make you feel good and scam you in that same exact way. BE CAREFUL. So my soulmate ended up engaged and married! When my many advisors told me that he's not dating anyone. So WRONG.
Scheduled an appt with an 'advisor' under the 10 mins special. Got recorded call from keen 4 hours later that I would need to pay $5.99 per minute if I wanted to talk to this person. This is a scam in the worst way. I do not recommend scammers like this site.
Hello KH,
Thanks for taking the time to leave us a review. I'm sorry to hear your experience wasn't the best. We weren't able to get though to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Cheers
This is not real, everything I was assured turned out to be false! I was told I was pregnant and going to have a girl after years of trying went to the Dr to have an ultra sound and nope no pregnancy! Among other things that were not true... basically they give you advice! Don't waste your money! They are adviser's, they cannot see the future!
After a few thousand dollars on a myriad of "psychics", I've finally realized what a fool I've been.
All very vague, not one prediction came to fruition, and every time I questioned time line, it would be repeatedly pushed back, again and again. Please save yourself the money, time and aggravation!
Last year I was engaged to a very charming professional man. I had readings with Keen, Oranum and California Psychics. All three told me that this was my soulmate and that I would have a Happy marriage. At that time a good friend paid for a reading with Caribbean Psychics who told me not to marry this man because he was violent and the outcome would be disastrous. I didn't want to hear that and I believed the other 3 psychic hotlines. I got married and less than 2 months into the marriage my "soulmate" and husband ferociously beat me over something stupid. I had a lot of physical damage and I am getting an annulment. I did contact that lady at the Caribbean Psychics to let her know what happened.
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I decided to try keen as I needed some advice. Unfortunately I had tried 3 advisors and all three led me to believe that something was true and it was not. They tell you what you want to hear so they can keep you coming back and take your money. They take advantage of people who need guidance ( such as myself) and keep increasing their rates so they can take more money per minute. Its a scam and a warning for people like myself to not put your trust in these people. They will be receiving more bad reviews from me on other sites. Beware!
Hi Paulette,
Thanks for taking the time to leave us a review. I'm so sorry to hear about your experience with a few advisors. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right.
Have a great day!
I have wasted alot of money and years on this site. Most of the info given by psychics were false. Most advisors tell you what you want to here and will switch up there story once you tell them that what they told is not true.
Hi Shaun,
Thank you for taking the time to leave us feedback about your experience on Keen, I'm sorry to hear that it was disappointing. I'd like to invite you to reach out to us at reviews@keen.com with some more information about your conversations, and mention this review on Sitejabber so we can work to make things right for you.
Cheers!
My review is about the customer service. I cancelled my account and requested that the money left in the account, about $20, be returned to me. Nearly impossible to reach customer service. The first reply cancelled my account but did not respond to my request for a refund. Their emails cannot be replied to, so I had to re-submit everything again form the site. The second reply came a few days later telling me there was no money left in my account. They make it very difficult to reach them, and I think they assume that because of that most people will walk away from their money. I've learned my lesson. If a psychic doesn't accept PayPal, I'm not interested.
Answer: The reasons the good ones leave is because they are not appreciated nor treated well. I spoke to 3 different psychics from 2 different sites, and oh boy the stories I heard. Not just about how they were treated but also the "rules" they had to abide by to basically screw over the customer. I just kept thinking, "How is this legal?" Well I guess that little note at the very bottom of the screen that says "for entertainment purposes only" is their way out for everything. Fyi, I happened to open a special offer today. It was from a company I never dealt with but it was $1 for 10 min so I figured sure why not. Normally I just delete them. The gentleman that did my reading BLEW my mind. First he asked me what I wanted to talk about and I paused because I didn't know how to start and he immediately jumped in and spit out three very particular (meaning not like 1. You took a show 2, etc... lol) things that I did or happened yesterday and today. He said it so fast I couldn't even speak. There are very few good and trust worthy readers that I know I can count on for sure but never did I experience someone like him. I would start saying a sentence and he would finish it. And trust me I'm not new to getting readings but this was something else. I'm curious about your guy, I'm going to try him out one day. Thanks. And btw, this is my first day using sitejabber so I'm not all too familiar. Is there a place where I could message you his info in private?
Answer: It's usually impossible to find a way to contact most of these sites (unless you're Jewels H). Not that contacting them will get results. Btw, has anyone used Meet Your Psychic? I thought (for some reason) they may be good and legit so I payed $30 for a 30 min reading as a first time caller and the reader I chatted with knew nothing. For example, I would ask "do you see me getting a new job anytime soon?" Response "if you keep on filling out those applications you should, try craigslist." Me: "Do you see me changing fields?" Reader: "I don't do fields." WHAT? So it lasted 5 min and in their policy they state that if you can't seem to connect, just hang up by 5 min. Can't find a number, sent two long emails about how unhappy and that I needed help... chirp chirp nothing. So I paid for the max time, had a ridiculous 5 min-I don't know what to call it and I'm screwed.
Answer: I'll do a free reading for you here I know the struggles of being a single parent. <3 AllMyAngels
Answer: They are basically saying that they can cancel the account at any point in time, and for any reason without having to give us an explanation as to why they are canceling it.
Answer: The same happened with me. Career cancelled with a touch of a button under some clause of 3B?
Thanks for taking the time to leave us your feedback. I'm glad to know that you've had a good experience overall but would like to invite you to reach out to us at reviews@keen.com to give us feedback on how we can give you a 5 star experience in the future. Please mention this Sitejabber review and I'll be sure to pass that feedback along so we can work to make Keen the best!