Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.
So in love with this site! I'm huge into astrology, tarot cards and really anything pertaining to this world. I've tried different sites and this one by far is the best.
The best of for no other reason than the fact that they have a satisfied customer guarantee. I myself had an issue with funds and an accidental mischarge with the reading, all I had to do was go to the dissatisfied customer guarantee area and State that I was not satisfied I instantly was given a credit and the full amount no questions asked at all. So to say if you're not happy you will get your money back how can you go wrong with that?
Such interesting fun and you decide how much you spend! Will never go with any other site again.
They offered spend 10 and get 5 back and I added 20 to my account and it didn't work, so I tried again and it worked. I emailed customer service and they could have cared less. Other sites reimburse you and care about you not KEEN. Adios you don't need my money or loyalty.
Wow I can not believe she disconnected. She was totally wrong and instead of saying I'm sorry I'm not connecting she went ahead and kept quiet until the minute was up to collect more money. That's the last 1.99 she gets from me. Hopefully that will put her to a new tax braket next year and get what she deserves. Maybe she can predict the IRS auditing her!
I was charged $15 for a 20 minute reading. I was connected and an automated voice said I had 13 minutes available (where did the 20 minures go?) and the psychic I was trying to reach was unavailable! It proceeded to say push 1 for $4,99 a minute etc. So I called again and was given a customer service number to call. After teaching customer service, they would only refund $13.01 to me for a charge of $15 that I never received. I am hoping KEEN resolves this matter immediately or I will contact the FCC and others to shut this down!
After 13 years of working as an advisor on Keen, they kicked me off the site with no explanation and no reason! I was a top rated advisor on the site with thousands of feedback ratings and a regular steam of clients who called me on a regular basis. I am still in shock that they did this to me. Moreover, I found - after I was kicked off of the site - that Keen did this to many other advisors who worked on the site. And NOW I learned that Keen wants a $250.00 "set up fee" for any new advisors who want to start giving advice on the site. They are a sham and should be ashamed! Keen is a terrible site to do any kind of business with. I recommend looking elsewhere.
Hi MH, thanks for posting a review. It is true that we at times need to deplatform an advisor account. This typically happens after there have been repeated violations of Keen's policies by that advisor. Rest assured, we do not arbitrarily close accounts. The safety of our userbase is of upmost importance and we do at times need to make difficult decisions with that in mind. Keen at one time did have a $250 fee for users who wanted to provide advice on Keen. This fee was removed quite some time ago, however.
Every psychic gives you a 3 month target for the question you ask. Do not bother calling.
Then some will ask you the name of the partner and it all depends how you say the name and they will advise. So if you are upset or happy they make "predictions" that way.
In 2001 I began the cycle of calling. Was told that he was my twin soul, kinder mate, etc. Was told that we would be married. Fast forward to 2018. None of the many predictions I was told by any of the psychics on Keen ever happened. I called all the top rated ones.
Keen overall is a great site. It's easy to use and the layout is also easy to follow. However, the value of the advisors compared with their ability is not equally acceptable. I would like for keen to have some sort of validation test to reassure its customers that the advisors are in fact psychic and stand by the quality of its advisors.
Hi Heather,
Thanks for dropping by to give us your feedback. I'm happy to hear that overall Keen is a great site, but sorry to hear that we're not quite living up to your expectations when selecting advisors. I truly appreciate your honest feedback and I'll be sure to pass that along so we can work to make Keen the best!
Thanks again
I can't seem to find the ones that I liked. When I called and ask about it. I was told that we can not divulge that information. There were many that really were good like Dream Maker. Sox, General Perception, Divine Readings, Realist... Now I can't find any of them. I don't know what to think about it all. You can not believe the feedback as it seems to be so fake. It seems like most just want to tell me what I want to hear. Who can you trust... Its unbearable. I got to thinking about it and I think I talk to the same person several times under different accounts under different names. You never know who you are talking too. It seems like all the real psychics are no longer there... Maybe for good reason. Maybe that is it... A real psychic would not belong to a site like this. I don't know. All I know is that the scam artist are the ones in power... All about money and looking out for there own.
My overall experience with Keen has been positive. Although, I have come across several charlatans and rudely unprofessional people over the years. Thankfully, the genuinely gifted, personable advisors outnumber the grifters and jerks therein. My usual reasons for visiting Keen are to seek clarity and affimation(s).
I have been an intermittent Keen subscriber for over 20 years. One of my very first Keen readings was absolutely on point! The advisor was so accurate, she gave me the EXACT malefactor's name. That phone chat led to the-beginning-of-the-end of my unevenly-yoked, so-called marriage.
I appreciate the added perks as a Keen Subscriber(e.g. Free minutes, Satisfaction Guarantee refund-option, horoscopes, etc).
I foresee myself as an active Keen Subscriber for at least, another 20+ years.
Hello Jae,
Thank you so much for stopping by to leave us a review. I'm glad to know that despite some less than positive experiences over the years, you still have advisors you trust to give you the guidance and affirmations you need. Thank you for your years of loyalty and here's to many years to come of giving you the best we can.
Thanks again!
They scammed out of all my money i literally got charged many times for something i didn't approve of they cost me my job relationships,and everything else they take advantage of depressed people with anxiety or people suffering with mental health issues
I started on keen a few months ago and lost a lot of money on false hope and fairy tails. The worse one was a woman called pennyC and a man called babadji both charge $50/minute. Their so called predictions never happened and when I emailed them they put me on block list. After using another account pennyC replied that she has been doing this job (fraud) for 60 years and will look into this again and funny enough she never did and blocked me again. They are all dishonest people earning money based on our desperation
The advisors here are trained to know what to say in response to general questions. They feed off of the information you provide them. In general, if you are asking a yes or no question, you generally want the answer to be "yes" and that is what they give you. Save your moneY!
Hi Chelsea, we are sorry to hear that your readings were general answers. Keen is dedicated to empowering lives by helping people discover answers to their most pressing questions and gain clarity so we are very disappointed to hear about your experience. We would like to invite you to contact us at reviews@keen.com so that we can learn more about your conversations and help make it right.
Please go buy yourself a deck of tarots and read for yourself. You'll save a friggin boat load of money because not one psychic on this crap line is worth a penny. It's a joke. Hundreds and I'm talking hundreds of dollars later I was suckered into believing their psychic ability. Not one thing came true. It's a fraud! Please do not waste your money on keen. Trust the masses who have left reviews, 99% can't be wrong. Believe in the numbers here. They tell the truth.
No results at all! They told me what they thought I wanted to hear! Changing the time frames for me to call again! I contacted a few advisors, two of them several times, supposedly, very good ones, NO results at all! Waste of time and money!
Listen, when we go to a psychic it's usually out of desperation looking for answers when we feel so lost or hurt. And that's the time we are most vulnerable to allow ourselves to be used or scammed. So I have been very weary of that when talking to people. And I won't lie, there has been some that didn't feel right. But it's been very easy to speak to the KEEN team about that.
Now the great news. I have met some AMAZING souls on KEEN who have helped me deeper than most people ever have. It's amazing how much comfort and guidance I have gotten during a very challenging time in my life. I am so grateful for them and can't imagine my life without them.
Hi Sara, we truly appreciate you taking the time to provide your feedback. It is great to hear that you have connected with some amazing advisors who provided much comfort and guidance during a challenging time. We are grateful for you being a part of our Keen community!
I spoke with several advisors on keen over the last few months. All spun this fairy tale... also told me not to contact my POI he would contact me. Well tyrns out he was waiting for me to reach out and i never did so he moved on so thanks for nothing to every single person on that site.
Hi,
Thanks for taking a moment to leave us a review. I'm sorry to hear about your experience with several advisors. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right. Have a great day!
These guys are all fake. They just give you some general recommendations based on what you ask. If you say you have problem for example, they say they can see that you have anxiety! Or you are nervous! And then they say it will be solved if you want! Seriously?! On the other hand, if you explain your specific problem in details, they just use that and play with you with fake answers. Never do that. Just ask your question in a general form and do not give them the details or specifics. You just make it easier for them to lie to you by giving them too much information. Stay away from these fraud.
She was very slow, lots of wait-time for answers, and her answers were not specific at all. I felt like I was leading her to get the response I wanted, rather than just trying to get her open thoughts!
Thank you Gary. You are a wonderful person. You are not just a psychic. You are very caring. I appreciate all of our conversations. You are honest but very supportive. I feel like we have connected because I always needed a brother, or a supportive male in my life. May God Bless You and Your Family in the manner in which you help others.
Answer: The reasons the good ones leave is because they are not appreciated nor treated well. I spoke to 3 different psychics from 2 different sites, and oh boy the stories I heard. Not just about how they were treated but also the "rules" they had to abide by to basically screw over the customer. I just kept thinking, "How is this legal?" Well I guess that little note at the very bottom of the screen that says "for entertainment purposes only" is their way out for everything. Fyi, I happened to open a special offer today. It was from a company I never dealt with but it was $1 for 10 min so I figured sure why not. Normally I just delete them. The gentleman that did my reading BLEW my mind. First he asked me what I wanted to talk about and I paused because I didn't know how to start and he immediately jumped in and spit out three very particular (meaning not like 1. You took a show 2, etc... lol) things that I did or happened yesterday and today. He said it so fast I couldn't even speak. There are very few good and trust worthy readers that I know I can count on for sure but never did I experience someone like him. I would start saying a sentence and he would finish it. And trust me I'm not new to getting readings but this was something else. I'm curious about your guy, I'm going to try him out one day. Thanks. And btw, this is my first day using sitejabber so I'm not all too familiar. Is there a place where I could message you his info in private?
Answer: It's usually impossible to find a way to contact most of these sites (unless you're Jewels H). Not that contacting them will get results. Btw, has anyone used Meet Your Psychic? I thought (for some reason) they may be good and legit so I payed $30 for a 30 min reading as a first time caller and the reader I chatted with knew nothing. For example, I would ask "do you see me getting a new job anytime soon?" Response "if you keep on filling out those applications you should, try craigslist." Me: "Do you see me changing fields?" Reader: "I don't do fields." WHAT? So it lasted 5 min and in their policy they state that if you can't seem to connect, just hang up by 5 min. Can't find a number, sent two long emails about how unhappy and that I needed help... chirp chirp nothing. So I paid for the max time, had a ridiculous 5 min-I don't know what to call it and I'm screwed.
Answer: I'll do a free reading for you here I know the struggles of being a single parent. <3 AllMyAngels
Answer: They are basically saying that they can cancel the account at any point in time, and for any reason without having to give us an explanation as to why they are canceling it.
Answer: The same happened with me. Career cancelled with a touch of a button under some clause of 3B?
Hello Bianka! Thank you for sharing your positive feedback! We love hearing from our customers. Have a great day :)