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Keen.com

Overview

Keen.com has a rating of 2.3 stars from 275 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Keen.com most frequently mention customer service, much money and several times. Keen.com ranks 36th among Psychic sites.

service
68
value
68
shipping
47
returns
54
quality
61
This company responds to reviews on average within 30 days
How would you rate Keen.com?
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Washington
81 reviews
63 helpful votes
Follow Bianka S.
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Very accurate!
April 30, 2021

So in love with this site! I'm huge into astrology, tarot cards and really anything pertaining to this world. I've tried different sites and this one by far is the best.
The best of for no other reason than the fact that they have a satisfied customer guarantee. I myself had an issue with funds and an accidental mischarge with the reading, all I had to do was go to the dissatisfied customer guarantee area and State that I was not satisfied I instantly was given a credit and the full amount no questions asked at all. So to say if you're not happy you will get your money back how can you go wrong with that?
Such interesting fun and you decide how much you spend! Will never go with any other site again.

Date of experience: April 29, 2021
Keen P. Keen.com Rep
over a year old

Hello Bianka! Thank you for sharing your positive feedback! We love hearing from our customers. Have a great day :)

New Jersey
1 review
0 helpful votes
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Poor customer service
October 17, 2019

They offered spend 10 and get 5 back and I added 20 to my account and it didn't work, so I tried again and it worked. I emailed customer service and they could have cared less. Other sites reimburse you and care about you not KEEN. Adios you don't need my money or loyalty.

Date of experience: October 17, 2019
Texas
1 review
1 helpful vote
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No connection at all
October 10, 2015

Wow I can not believe she disconnected. She was totally wrong and instead of saying I'm sorry I'm not connecting she went ahead and kept quiet until the minute was up to collect more money. That's the last 1.99 she gets from me. Hopefully that will put her to a new tax braket next year and get what she deserves. Maybe she can predict the IRS auditing her!

Date of experience: October 10, 2015
New Jersey
1 review
3 helpful votes
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Rip off
June 11, 2017

I was charged $15 for a 20 minute reading. I was connected and an automated voice said I had 13 minutes available (where did the 20 minures go?) and the psychic I was trying to reach was unavailable! It proceeded to say push 1 for $4,99 a minute etc. So I called again and was given a customer service number to call. After teaching customer service, they would only refund $13.01 to me for a charge of $15 that I never received. I am hoping KEEN resolves this matter immediately or I will contact the FCC and others to shut this down!

Date of experience: June 11, 2017
Illinois
3 reviews
19 helpful votes
Follow M H.
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After 13 years of working as an advisor on Keen, they kicked me off the site with no explanation and no reason! I was a top rated advisor on the site with thousands of feedback ratings and a regular steam of clients who called me on a regular basis. I am still in shock that they did this to me. Moreover, I found - after I was kicked off of the site - that Keen did this to many other advisors who worked on the site. And NOW I learned that Keen wants a $250.00 "set up fee" for any new advisors who want to start giving advice on the site. They are a sham and should be ashamed! Keen is a terrible site to do any kind of business with. I recommend looking elsewhere.

Date of experience: August 11, 2020
Keen P. Keen.com Rep
over a year old

Hi MH, thanks for posting a review. It is true that we at times need to deplatform an advisor account. This typically happens after there have been repeated violations of Keen's policies by that advisor. Rest assured, we do not arbitrarily close accounts. The safety of our userbase is of upmost importance and we do at times need to make difficult decisions with that in mind. Keen at one time did have a $250 fee for users who wanted to provide advice on Keen. This fee was removed quite some time ago, however.

New York
1 review
7 helpful votes
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Every psychic gives you a 3 month target for the question you ask. Do not bother calling.

Then some will ask you the name of the partner and it all depends how you say the name and they will advise. So if you are upset or happy they make "predictions" that way.

Date of experience: October 6, 2012
Connecticut
1 review
4 helpful votes
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Frauds and fakes
April 3, 2018

In 2001 I began the cycle of calling. Was told that he was my twin soul, kinder mate, etc. Was told that we would be married. Fast forward to 2018. None of the many predictions I was told by any of the psychics on Keen ever happened. I called all the top rated ones.

Date of experience: April 3, 2018
Illinois
1 review
1 helpful vote
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Hit or Miss
July 20, 2022

Keen overall is a great site. It's easy to use and the layout is also easy to follow. However, the value of the advisors compared with their ability is not equally acceptable. I would like for keen to have some sort of validation test to reassure its customers that the advisors are in fact psychic and stand by the quality of its advisors.

Date of experience: July 20, 2022
Keen P. Keen.com Rep
over a year old

Hi Heather,
Thanks for dropping by to give us your feedback. I'm happy to hear that overall Keen is a great site, but sorry to hear that we're not quite living up to your expectations when selecting advisors. I truly appreciate your honest feedback and I'll be sure to pass that along so we can work to make Keen the best!
Thanks again

Missouri
8 reviews
53 helpful votes
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I can't seem to find the ones that I liked. When I called and ask about it. I was told that we can not divulge that information. There were many that really were good like Dream Maker. Sox, General Perception, Divine Readings, Realist... Now I can't find any of them. I don't know what to think about it all. You can not believe the feedback as it seems to be so fake. It seems like most just want to tell me what I want to hear. Who can you trust... Its unbearable. I got to thinking about it and I think I talk to the same person several times under different accounts under different names. You never know who you are talking too. It seems like all the real psychics are no longer there... Maybe for good reason. Maybe that is it... A real psychic would not belong to a site like this. I don't know. All I know is that the scam artist are the ones in power... All about money and looking out for there own.

Date of experience: April 12, 2018
Arizona
2 reviews
0 helpful votes
Follow Jae-CENTAURess S.
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Mostly Positive Experiences
July 20, 2022

My overall experience with Keen has been positive. Although, I have come across several charlatans and rudely unprofessional people over the years. Thankfully, the genuinely gifted, personable advisors outnumber the grifters and jerks therein. My usual reasons for visiting Keen are to seek clarity and affimation(s).

I have been an intermittent Keen subscriber for over 20 years. One of my very first Keen readings was absolutely on point! The advisor was so accurate, she gave me the EXACT malefactor's name. That phone chat led to the-beginning-of-the-end of my unevenly-yoked, so-called marriage.

I appreciate the added perks as a Keen Subscriber(e.g. Free minutes, Satisfaction Guarantee refund-option, horoscopes, etc).

I foresee myself as an active Keen Subscriber for at least, another 20+ years.

Date of experience: July 20, 2022
Keen P. Keen.com Rep
over a year old

Hello Jae,
Thank you so much for stopping by to leave us a review. I'm glad to know that despite some less than positive experiences over the years, you still have advisors you trust to give you the guidance and affirmations you need. Thank you for your years of loyalty and here's to many years to come of giving you the best we can.
Thanks again!

Maryland
1 review
1 helpful vote
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Keen scam
August 21, 2023

They scammed out of all my money i literally got charged many times for something i didn't approve of they cost me my job relationships,and everything else they take advantage of depressed people with anxiety or people suffering with mental health issues

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 22, 2023
Arizona
1 review
9 helpful votes
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PennyC in keen a fraud
September 25, 2019

I started on keen a few months ago and lost a lot of money on false hope and fairy tails. The worse one was a woman called pennyC and a man called babadji both charge $50/minute. Their so called predictions never happened and when I emailed them they put me on block list. After using another account pennyC replied that she has been doing this job (fraud) for 60 years and will look into this again and funny enough she never did and blocked me again. They are all dishonest people earning money based on our desperation

Date of experience: September 25, 2019
Colorado
1 review
2 helpful votes
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Fradulent
November 14, 2023

The advisors here are trained to know what to say in response to general questions. They feed off of the information you provide them. In general, if you are asking a yes or no question, you generally want the answer to be "yes" and that is what they give you. Save your moneY!

Date of experience: October 15, 2023
Keen P. Keen.com Rep
over a year old

Hi Chelsea, we are sorry to hear that your readings were general answers. Keen is dedicated to empowering lives by helping people discover answers to their most pressing questions and gain clarity so we are very disappointed to hear about your experience. We would like to invite you to contact us at reviews@keen.com so that we can learn more about your conversations and help make it right.

North Carolina
1 review
3 helpful votes
Follow Bob L.
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Please go buy yourself a deck of tarots and read for yourself. You'll save a friggin boat load of money because not one psychic on this crap line is worth a penny. It's a joke. Hundreds and I'm talking hundreds of dollars later I was suckered into believing their psychic ability. Not one thing came true. It's a fraud! Please do not waste your money on keen. Trust the masses who have left reviews, 99% can't be wrong. Believe in the numbers here. They tell the truth.

Date of experience: December 22, 2016
Colorado
1 review
1 helpful vote
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No results at all! They told me what they thought I wanted to hear! Changing the time frames for me to call again! I contacted a few advisors, two of them several times, supposedly, very good ones, NO results at all! Waste of time and money!

Date of experience: August 5, 2018
California
1 review
0 helpful votes
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True guidance in the most needed of times
October 27, 2023

Listen, when we go to a psychic it's usually out of desperation looking for answers when we feel so lost or hurt. And that's the time we are most vulnerable to allow ourselves to be used or scammed. So I have been very weary of that when talking to people. And I won't lie, there has been some that didn't feel right. But it's been very easy to speak to the KEEN team about that.

Now the great news. I have met some AMAZING souls on KEEN who have helped me deeper than most people ever have. It's amazing how much comfort and guidance I have gotten during a very challenging time in my life. I am so grateful for them and can't imagine my life without them.

Date of experience: October 27, 2023
Keen P. Keen.com Rep
over a year old

Hi Sara, we truly appreciate you taking the time to provide your feedback. It is great to hear that you have connected with some amazing advisors who provided much comfort and guidance during a challenging time. We are grateful for you being a part of our Keen community!

Massachusetts
1 review
3 helpful votes
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Not accurate
July 5, 2023

I spoke with several advisors on keen over the last few months. All spun this fairy tale... also told me not to contact my POI he would contact me. Well tyrns out he was waiting for me to reach out and i never did so he moved on so thanks for nothing to every single person on that site.

Keen.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 5, 2023
Keen P. Keen.com Rep
over a year old

Hi,
Thanks for taking a moment to leave us a review. I'm sorry to hear about your experience with several advisors. We weren't able to get through to you using the Sitejabber Resolution Center, but please feel free to reach out to us at reviews@keen.com to see how we may be able to work to make things right. Have a great day!

Missouri
1 review
1 helpful vote
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Fraud! Lie! Fake!
April 27, 2018

These guys are all fake. They just give you some general recommendations based on what you ask. If you say you have problem for example, they say they can see that you have anxiety! Or you are nervous! And then they say it will be solved if you want! Seriously?! On the other hand, if you explain your specific problem in details, they just use that and play with you with fake answers. Never do that. Just ask your question in a general form and do not give them the details or specifics. You just make it easier for them to lie to you by giving them too much information. Stay away from these fraud.

Date of experience: April 27, 2018
New Jersey
1 review
2 helpful votes
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She was very slow
October 7, 2015

She was very slow, lots of wait-time for answers, and her answers were not specific at all. I felt like I was leading her to get the response I wanted, rather than just trying to get her open thoughts!

Date of experience: October 7, 2015
Illinois
1 review
5 helpful votes
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Gary Rodgers
June 16, 2016

Thank you Gary. You are a wonderful person. You are not just a psychic. You are very caring. I appreciate all of our conversations. You are honest but very supportive. I feel like we have connected because I always needed a brother, or a supportive male in my life. May God Bless You and Your Family in the manner in which you help others.

Date of experience: June 15, 2016