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I came across keen looking for online readings and thought this seems legit. I scheduled to chat with a woman for 10 minutes costing $4.99 per minute.
I don't even know where to start she completely ignored my question for 4 minutes before sending back "please ask a question" just to purposely rack up the time and get more money from me, I then sent it again and only had about 2 questions because it took so long initially I only had 4 minutes left. The information she gave me I already knew and found on YouTube for free many times! After the chat I was then charged $144 from keen without my consent out of my bank account for no reason at all and then another $7 (this is on top of the $54 from the initial reading...) I emailed and tried to call and the number on their website is disconnected. Don't waste your money or time!
Christina O.'s review of Keen.com earned 17 Very Helpful votes
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Hi Christina, we're very sorry to hear about this experience you had last year. Advisors are working for themselves and choose their own rates, so that explains the $4.99 per minute fee. Some advisors charge as little as $1.99 per minute. In any case, if you connected on a conversation for four minutes and did not receive a response, that is not okay! We can absolutely credit you back for that time if you contact us within a reasonable period. It's possible that the advisor you connected with last year was experiencing a technical issue; if you reach out to us in instances such as this, we will investigate what happened and take action accordingly. Our Customer Support line is not disconnected; please call 877-533-6435 if you need assistance with anything. Our hours of operation are Monday-Friday: 6:00 AM - 6:00 PM Pacific Time and Saturday-Sunday: 8:00 AM - 4:30 PM Pacific Time. If email is easier, you can also contact us through our Customer Support Form (https://www.keen.com/help/support).