KaTom

For the second time this incompetent company has botched my order again!(Only received 3 dispenser with NO stands & drip pans but my order was said shipping is complete!) Thought the 1st time was an accident but now I know I can never order from this company again.( that time they stated my order was lost by Fedex) Businesses rely on time and money! They have NO regard for neither on your behalf. DO NOT DO BUSINESS WITH THEM! BUYER BEWARE

I purchased 4 Epicurean chopping boards from them and was notified that my order would be received by May 8th. A package arrived on May 7th but with only 1 chopping board. When I enquired about the rest of the order I was told that those boards were on back order and they estimated that they would take another month for me to receive them! Put me in a bad situation as the boards were purchased as a birthday present for someone on May 10th and I will not have enough time to order them from another supplier at this point. Online sales companies always inform you of a backorder situation at the time of placing the order or shortly thereafter when they prepare your order for shipment. It should not be a surprise when you receive a partial shipment of your order!
Will never do business with these clowns again.

Disappointed with the quality of service of Katom. Ordered thousands of dollars' worth of kitchen equipment for multiple projects at our public school. Had to call about the same shelving order three times since it came in damaged, and was told they are not shipping any more replacements - well, we are not accepting damaged goods regardless of how many times you ship it.
The latest issue was a sink. Waited two months, no delivery. Called, and a month later received a damaged sink. Shipped a replacement, visual inspection indicated no issues - but it was nailed down in a wooden crate. Opened it up about two months later to find hidden damage - and Katom's response was basically "too bad, your fault for not looking closer". Unacceptable! We are a repeat customer and multiple issues means a customer no more. Saving a couple bucks by purchasing from Katom isn't worth it in the long-run. Purchase from a vendor who respects you as a quality, repeat customer. I will be sure to share my experiences with my counterparts across the state... stay away from Katom as they don't stand behind their products.

It's obvious in reading other reviews that this company either doesn't care, or is clueless on customer service. The nonchalant way their service department handles customer issues is embarrassing. I hope as these complaints take a toll on their declining business and bottom line that someone in a management capacity will do something to fix the issue. Not only did I not receive the correct item, but took 7 weeks to get a return label after having to prove I received the wrong item in the first place. Then was asked if I would STILL like the correct item shipped out or a credit. I responded an hour and a half later I STILL wanted my item only to receive an email the following day saying they "already " sent my order for credit to the credit department! I won't name here the person I was dealing with in the returns department, but she either needs coaching or perhaps a different line of work. Either way, I'm not expecting to see my credit for another 6-8 weeks now as well. Can't wait to share my experience with my fellow hospitality network.

Stay away if you can. Ordered a filter for ventless hood on May 20th, did not receive tracking until May 28, only to notify me that the product had already been returned to the shipper. Spoke to the rep after 40 min of wait on the call, could not explain why product was returned to shipper. Offered to reship it to my address. No emails whatsoever after the call. Emailed them a couple times regarding the shipment. No response.
June9th, finally able to reach the rep with another 40ish min of wait, was notified that they had not sent out the shipment. Speechless! Requested to cancel the transaction, yet was told to wait for the refund rep to call me back regarding the cancellation which normally take 24-48hours. Another blow! It's been 48 hours, no surprise, no call from anyone.
Immediate after the call on 6/9, I placed an order from another online retailer and already received the product today 6/11. With KaTom, three weeks of waiting, nada!

Stay away, usually I order my refrigeration, for my business through webstaurant, and some smallware from katom, this year I decided to order through katom, the worst decision I have ever made, the left hand doesn't know what the right hand. Is. Doing been waiting for a refund for over 2 weeks on a unit that the. Manufacturer already deposited the money on katoms account so I can get reinbursed called many times they said yes, we have your refund amount we will get back to you tommorow, it's been 2 weeks I haven't heard from them nor did they mailed me.my refund amount

Their "cart" indicates "Usually ships in 1-3 business days". And it has been more than two months from order. Competitors have indicated to me they have it in stock and can ship immediately.

I was ordering all my restaurant equipment from this company when after shipping the stove being out for delivery, they put a hold on all my other orders until I prove I'm an actual business by sending them proof of my business. They already took the money out of my bank account, and also told me that it declined once (because I accidentally went over the $5,000 limit that my bank increased only for a few days to make these orders) so therefore that was another reason everything was on hold. (But my account shows where they already deducted the other stuff I ordered?) When trying to email and calling customer service, I got nothing but the run around, and then told either I sent what they asked for or they would not ship. I was also told they would have the order that already been shipped turned around and sent back so I would not be receiving it.
Really? This is how they do business when I was spending several thousand dollars! When did it matter if I was really a business or shipping to my house, they already have been paid.
I will never deal with company again, and there is a major failure in management somewhere, because the employees answering the phone are only doing what they are told.

Never order from KaTom Restaurant Supply, Inc.! Ordered 4 items on 07-23-20 and 3 were reported via email as "shipping soon". They charged the full 4 item shipping amount of $29.50 on the item that did ship. The item cost us $1.83 and weighed about 2 ounces with package. Called them on 08-01-20 to check shipping status and spoke with Katie to learn that the 3 items are back ordered until 12-31-20. Instructed Katie to cancel order and credit shipment on the 3 items. Still no credit as of today, so called and spoke with Bethany, but no help. Spoke with Bethany's supervisor (Sarah) and then it went south. Get this: They want to charge $9.34 for shipping the ~2 ounce item and said it will take 9-13 business days after the cancellation is processed by credit department to see the credit on my credit card statement. Sarah was very disingenuous and would not flex and compromise on the $9.34 shipping cost. I would never have placed an order for $1.83 item and paid $9.34 for shipping when I can buy it locally - I just decided to add it to the order for convenience. They are also communicating false statements by saying the other items will "ship soon" while back ordered for months with no update. Buyer Beware! Tell as many people as you can to stay away! Report them to your credit card company and PayPal.

I place an order at Katom, the order was damaged during delivery and was never delivered to me, it was returned by the shipping agency, UPS, I've been trying almost a month to get them to resolve this issue and send me what I ordered but has yet gotten and answer, I've send everything they requested but still nothing has been resolved, their agent Katie don't reply to emails and when we speak on the phone she saying they're working on it but nothing has been done. I'm very disappointed, I run 6 restaurants and will not be making any further purchases from Katom, the issue has still not been resolved.

Bought from them in the past and on this last order they cancelled it because they didn't like the commercial address I was shipping to, even though they verified everything with me over the phone. The thing is I had shipped all my previous Katom orders to the same address.

So they put me up against a wall on deadlines because they waited a day or so before cancelling. Just skip them and find someone else. By the time you add in their overpriced shipping and handling they are usually never competitive anyway. So research on their site... and the buy somewhere else using the part numbers.

Their response below is wholly inaccurate. They DID NOT contact me for additional documentation on the address. They just emailed me and asked me to call them so they could tell me they were going to cancel my order because the system didn't like my address. I pointed out that they had shipped to that address for me on previous orders and there had never been any fraud. I also used that address to avoid package theft because someone was always there during shipping and delivery hours. They just didn't freakin' care or use any logic.

GO Elsewhere to purchase anything. I've been working with Katom for 3 months. Broken toaster arrived, I called next day, they keep saying must wait for FedEx to review and respond, finally after 6 weeks they ask to have the toaster shipped back to them, then say FedEx wanted to see it and they had to send to FedEx. Have talked with numerous customer service reps, no followup, too busy to research, waiting for FedEx claim to be resolved. I have nothing to do with their choice of shipping, I have nothing to do with FedEx; no refund, no apology, no service. So now they have my money, $1,100 and they have the toaster. They say they will research and call back, never return calls. DO NOT DEAL WITH THESE PEOPLE, they spend their lives spinning a SCAM... OUT $1,100. A commercial toaster and no one cares. Only recourse now is through the legal system. THESE PEOPLE ARE CROOKS, DO NOT DEAL WITH THEM, DON'T KNOW WHY AUTHORITIES HAVE NOT SHUT THEM DOWN!

DO NOT PURCHASE FROM KATOM

I placed an order for a simple 54inch two door refrigerator. The site stated 2 in stock and will ship within 3 business days. Three months later and still no ship date in site. After 6 Months shipment was shipped, Truck never showed up. Three months after that they shipped another one. The second one was damaged. I had it and told them I need my refund. It has been 6 months and still no refund. These people are not trust worthy.

DO NOT PURCHASE FROM KATOM

I ordered a reach in freezer and fridge. Mentioned on the order it will take 6-8 weeks to deliver (which was perfect for my situation). I entered shipping address on order, and paid through PayPal. Once I approved PayPal my order was complete. Somehow my PayPal switched delivery addresses. I received confirmation email seconds after approval and noticed it was the wrong address. I tried to contact them through chat (creating a ticket) and email to change the address. (It was after hours) I assumed they would read the chat and or email and switch addresses. I get an email not even 24 hours after my order was placed that the freezer has shipped to the WRONG ADDRESS! I immediately called and they told me they would cancel my order and have the delivery returned. I finally get a refund 3 weeks afterwards and they took almost $300 for delivery and restocking. I called again informing them I was not told by anyone about these fees. I submitted proof of my attempt to contact them and multiple emails/phone calls and almost 5 weeks later-nothing.

Definitely won't do business with Katom again! Ordered an attachment for my wife's Kitchenaid mixer as a Christmas present. (1) The delivery went ok, but they unnecessarily printed very clearly on the shipping label what the contents were. So when my wife received the package - 2 weeks before Christmas - she knew immediately what she was getting. (2) When my wife opened it on Christmas, she decided this was not what she had in mind. No problem; will send it back, I said. Called Katom, got a shipping authorization number, and sent it back. They never sent confirmation of having received it, so finally I called, and they told me they had already issued a credit - for 75% of what I had paid! They said that they have a policy - never mentioned to me until then - that there is a 25% "restocking fee" on all orders over $100! Imagine! It theoretically cost them $36.24 to return this item to inventory - which is bogus. If it had been a $500 item, they would have charged $125 to "restock" the item. How in the name of sense does it cost more to restock one item over another? Stupid policy, major ripoff! Their "restocking fee" must be pretty close to their profit margin! Now they'll turn around and make another profit off the same item! Steer clear of these folks, for sure! Definitely pays to read the reviews; theirs are not good - but I didn't take the time to read them beforehand. Caveat emptor!