Courtney L.

It's obvious in reading other reviews that this company either doesn't care, or is clueless on customer service. The nonchalant way their service department handles customer issues is embarrassing. I hope as these complaints take a toll on their declining business and bottom line that someone in a management capacity will do something to fix the issue. Not only did I not receive the correct item, but took 7 weeks to get a return label after having to prove I received the wrong item in the first place. Then was asked if I would STILL like the correct item shipped out or a credit. I responded an hour and a half later I STILL wanted my item only to receive an email the following day saying they "already " sent my order for credit to the credit department! I won't name here the person I was dealing with in the returns department, but she either needs coaching or perhaps a different line of work. Either way, I'm not expecting to see my credit for another 6-8 weeks now as well. Can't wait to share my experience with my fellow hospitality network.