Jim S.

Disappointed with the quality of service of Katom. Ordered thousands of dollars' worth of kitchen equipment for multiple projects at our public school. Had to call about the same shelving order three times since it came in damaged, and was told they are not shipping any more replacements - well, we are not accepting damaged goods regardless of how many times you ship it.
The latest issue was a sink. Waited two months, no delivery. Called, and a month later received a damaged sink. Shipped a replacement, visual inspection indicated no issues - but it was nailed down in a wooden crate. Opened it up about two months later to find hidden damage - and Katom's response was basically "too bad, your fault for not looking closer". Unacceptable! We are a repeat customer and multiple issues means a customer no more. Saving a couple bucks by purchasing from Katom isn't worth it in the long-run. Purchase from a vendor who respects you as a quality, repeat customer. I will be sure to share my experiences with my counterparts across the state... stay away from Katom as they don't stand behind their products.