KaTom Questions & Answers

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Here’s what consumers have asked with answers from KaTom staff and previous consumers.

5 questions answered
0% answered in 1 day
Question:

Why does this company have so many negative reviews?

Answer:

False, they emailed me promptly. I do not write reviews but because of the people on here misrepresenting the company I almost missed out on a great price with free shipping. The experience was great from start to finish. Why is every company on this site so negative

By Asher F.
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Question:

How do you live with your thieving self's, what you gonna do when i call attorney general to investigate your thieving asses...

Answer:

That question really helps others ……. No added value

By Asher F.
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Question:

What do you sell?

Answer:

Would you like me to google that for you …. Wow great question

By Asher F.
Question:

Hi. what can you do to get my confidence after seeing your reviews of which the great majority are negative (mostly for shipping issues)?

Answer:

Steve, Thank you for giving us the opportunity to earn your business. We know shipping issues, whether changes of projected delivery dates or products not arriving as expected, are significant for our customers. As such, we work with our vendors and the shipping companies we partner with to continually improve the service we're able to provide. Additionally, we use actual ship-time data to keep our estimates as up-to-date as possible. Thank you again for your question. Please don't hesitate to reach out to us again here or by calling one of our helpful customer service agents at 1-800-541-8683 if we can provide other information to win your trust.

By KaTom R.,
Question:

I wanted to order an ice maker from you but your reviews are terrible... any explanation?

Answer:

They apparently make more money by hoping for new customers than my maintaining old ones

By Pyra P.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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