Juvia's Place

I order 3 palettes on December 26,2019 and I payed for 2day priority delivery but after 3 weeks, I didn't received my command. After sending them several messages and emails, they finally told me that they put a wrong address on my parcel and they told me to ask FedEx to compensate me for JUVIA'S PLACE Fault. I became very angry and I asked them can someone should pay for the mistake of someone else.
They didn't bother to resolve my problem. Because I needed those palettes, I went again and place another order on February 26,2020, and now after paying £19 to JUVIA'S PLACE for shipping my palettes to London, I receive a note of Royal Mail asking me to pay again £14 for the custom service. I am shocked, JUVIA'S PLACE has a very bad, dishonest and wicket customer service

I ordered and never received my package so I contacted customer service but couldn't get any reasonable response, it's been weeks since they reply that they are investigating
But still nothing

Never ever am I ordering from them again. Love the products, but dealing with this company is not worth it. Get it from Ulta. I ordered two mystery bags back on October 21st. The ads and the description clearly stated we will receive 10 single eyeshadows, a brush, and a makeup bag. I got two bags and only received 8 shadows each. So I was missing 4. I messaged them immediately after receiving them on 10/28/2020. They responded fairly quick and I sent them pictures of the box, products I received, and the packing slip, as well as screenshots of the descriptions of the mystery bag from the site and ads throughout social media. They agreed to send me the missing 4 and I got a tracking number the next day (10/29/2020). I thought I got lucky considering all the reviews I read. I was wrong. I waited a couple days and the USPS tracking still says label created, usps awaiting package. So I emailed them again on 11/10/2020 to ask for any updates and they told me to wait 3-5 more business days. So I did. Still nothing. On 11/23/2020 I emailed them again and they responded on 11/25/2020 said they will send me another package. I got my tracking on 12/1/2020 via DHL and it still hasn't updated at all. I'm assuming the worst

I have been buying my cosmetics or skin care products from sites like cult beauty, beauty bakerie etc and i have always received the package within 10 days. I really wanted to try juvias place so i placed my order on 3rd of June and today is 5th of august yet i didnt receive my package i was waiting patiently till today. I've been sending emails and they said because of coivd19 the delivery is late i sent them an email again today and now they realized that the package has been sent back to them and they want me to pay for the shipping charge again. What a joke. A brand with 2.4m followers i expected them to be better. So disappointed. Also they want to give me store credit instead of a refund. Aint nobody buying from there again. Ridiculous..

I would advise to never order directly from their website. I ordered a palette that I needed for a photoshoot, so I upgraded the shipping to 2-Day Rush shipping. Several days go by and I don't even have tracking. They finally send me tracking 5 days after my order, but they didn't actually ship my order for a total of 21 days. By this time my photoshoot was already done and over with, and I had to make do with another palette from somewhere else. When messaging the company they are extremely vague, and not helpful. The representative I reached out to refused to escalate my case, refused to provide me with rush shipping, and refused to provide me a refund because they said that the items had already "shipped" when they in fact had not even been dropped off at USPS yet according to the tracking. I finally received my palette 36 DAYS AFTER I ORDERED... AWFUL CUSTOMER SERVICE, I will never EVER buy from this company again. Their palettes are beautiful but their integrity is bottom tier.

I ordered the Berries eyeshadow palette & after several unanswered emails received the violets palette

I WANT A CLASS-ACTION LAWSUIT TO BE BROUGHT AGAINST JUVIAS PLACE. THERE HAVE BEEN A PLETHORA OF COMPLAINTS. JULIA'S PLACE WILL CONTINUE TO STILL PEOPLES HARD-EARNED CASH AND NOT RESPOND TO THEIR CLIENTELE CONCERNS REGARDING THEIR PAST AND RECENT ORDERS, THIS HAS BEEN HAPPENING SINCE THEIR FIRST LONGE ON THE INTERNET. I MYSELF HIT A HARD ROAD WITH THEM NOT SENDING ME THE PRODUCTS THAT I PAID FOR WHICH I CAN PROVE WITH MY CREDIT CARD BILL. I CONTACTED THEM SO MANY TIMES AND NO RESPONSE. THEY DON'T CARE. I'M ASHAMED OF A BLACK-OWNED COMPANY STEALING FROM A MAJORITY OF YOUR OWN PEOPLE. IF THERE IS ANY LAWYER OUT THERE THAT WILL REPRESENT US PLEASE DO SO. THE LAW NEEDS TO PUT A STOP TO JUVIAS PLACE STEALING PEOPLES HARD-EARNED MONEY. NEED I SAY MORE

This is my first time EVER ordering anything from Juvia's place! So I NEVER received my package! I go online so I can try to get the order reshipped and when I got to strolling in the settings I came across this!

Unfortunately, we are not responsible for lost or stolen items.

Once orders have left Juvia's Place warehouse the package is in the care of the postal handler. Customer is required to submit a claim directly with courier and follow their guidelines. USPS and Fedex recommend waiting 14 days before assuming a package is lost. After 14 days, please call the customer service team of the courier.

- USPS customer service: *******777
- Fedex customer service: *******339
- UPS customer service: *******877

This is beyond unprofessional! This is saying is so many words that they don't care about how the customers feel and that they are all about the money! So that was MY FIRST AND LAST TIME ORDERING ANYTHING FROM THEM

I have been waiting for my package to Poland for two months. When i recived the order i saw that they sent me wrong palete-colorful and bright which I cant use. Then they didn't want to send me palete that I want, the gave me store credit but i i would have to pay highier price for palete and postage costa AGAIN. So basiclly i would pay 20$ because they made a mistake. Scam.

I bought from them last month and my shipment arrived in seven business days. I ordered something for my birthday and two days later i got the confirmation and it was shipped. They gave me a tracking number and it showed as fedex, couldn't track it, phoned fedex, they have no clue about the package. Got in touch with the customer service again and after four emails got a reply that it was through a company called DS orange, I have no clue what company is that. When i tried the tracking number, it just says item processed and that's about it. Customer service wont respond back, that shipping company does not seem legit. I have no clue where and when the package will get to me. I put in a dispute with my credit card company because this is starting to smell like a scam. Also, it looks like they have been throwing out way too many sales in the span of like one day to another. This is not normal. I see market trends and often companies will have sales but it feels like they are not at the brink of running away. If you try to see, you will see that the products that are sold out are no longer even in the list of the products. Products that are their regular selling products. This company seems nothing but sketchy. DO NOT BUY FROM THEM, DO NOT. YOU WILL REGRET IT.

I AM SOOOO DISAPPOINTED I ORDER ON 9/10/2020 AND 9/17/2020 THE LABEL WAS CREATED BUT NEVER SHIPPED. I CALLED FEDEX AND THEY SAID THAT THEY NEVER RECEIVED THE PRODUCT I AM EXTREMELY PISSED. Can you please tell me where ******* order is?
Can you please tell me where ******* order is?
Can you please tell me where ******* order is?
Can you please tell me where ******* order is?
Can you please tell me where ******* order is?
Can you please tell me where ******* order is?

Subtotal $162.00
Shipping (US Standard Shipping) $5.00
Tax (GA STATE TAX 4.0%) $6.68
Tax (GA COUNTY TAX 3.0%) $5.01
Total $178.69 USD

All my experience with Juvia's Place was good, until now. Sunday, November 15,2020 I order the whala 2 eyeshadow palette. On Monday, November 16,2020 order was shipped out. On Friday, November 20,2020 I received my package. I was excited opening the package, when I finally open the package and pull out the eyeshadow palette, smile up went smile down, I had a frown on my face, cause the palette that I th was the whala eyeshadow palette that I already owned. So, I immediately contacted Juvia's Place customer service the same day, I let them know what was the issue and sent images of the box that have tracking number, my name, address on the box, items I received, and package slip, no response. On Saturday, November 21,2020 sent images of the box that have tracking number, my name, address on the box, items I received, package slip, and a footage of the whala eyeshadow palette that I owned and the whala palette that they sent out to me, that I didn't order, with the package slip that showed what I order, no response. Still waiting for a response that I feel that I'm not going to get. I just want what I order. So, I'm here writing this review. Horrible customer service, give 0 stars. If I decide to support the owner of Juvia's Place, I might order through Ulta Beauty.

Place order 11/27, label created 12/1 never moved since. They won't refund. Hard to communicate. NEVER ORDER FROM THEM. My daughter order from them as well. Order never moved since it was placed.

My daughter saved her money to treat herself to some make up.
She is also a big believer in supporting small business's.
This so called company has given her the run around & lied constantly.
Package has NOT shown up, she emailed, waited, someone replied, contact dhl etc etc, she did this, they said that the shipping label that is created at Juvia's place was printed out incorrect, my daughter is a stickler for double & triple checking to make sure the address she gives is written down correctly.
Juvias place is basically saying that, after it was sent to my daughter & she received the package ( untrue as postal service said they could see it wasn't delivered due to shipping label being incomplete) my daughter never received her package, it was sent back to juvias place, they told my daughter, if you want it you'll have to pay shipping again, my daughter reluctantly did this & again had the person verify they had received the correct address, given again by my daughter.
They confirmed they had the address.
Still my daughter is emailing them, is in contact with now Canada Post & still no package.
Juvias place are taking zero responsibility.
You are a $#*!show of a business & you should be ashamed of yourselves
Disgusting service, stop taking people's hard earned money, stop playing yourself off as a reputiable business absolutely disgusting!

I DO NOT recommend anyone buy anything from this place, they're crooks who just want your money, you have an issue after that, the message is loud & clear, they don't give two $#*!'s!

I have ordered from this business SEVERAL times and I'm usually willing to wait the extra or two (compared to other retailers) because it is a smaller business. I had some items in my cart however I was not ready to complete my order. When the page loaded it somehow just "placed" the order! I immediately tried to cancel the order, however I couldn't. I quickly sent a message that said "hey, my bad, I wasn't ready to place my order, just cancel it so I can get what I want."
I didn't hear any reply until more than 24 hours later and their response was basically "tough luck". I responded that I hadn't even received a confirmation and the package wasn't even ready to be shipped.
Miraculously, in the span of an hour after that exchange the order was processed and "on its way".
Another 24 hours later they send another email saying tough luck and then SPOILED THE MYSTERY BOX by indicating everything included on their (hastily put together) invoice.
If this is how they do business, I don't imagine that they will stay afloat much longer. I hope they take the $84 they stole from me and use it to buy some Ramen because they obviously need the money way more than I do.