Amber B.

Juvia's Place makes great products and does bad business. The company offers inclusivity for makeup users of all color and range. While that is fabulous, they don't actualize their care or concern for their customers; those purchasing their products.
One experience I had with the company was a lack of response and responsibility in regards to a lost order. When contacting their customer support, their responses did not address the lost order. Ultimately, I opened a dispute through PayPal, and due to the company's lack of response to PayPal's investigation, I received a refund.
Another experience proves their lack of integrity when offering a free palette with a $30 minimum purchase. Their website at the time of purchase did not notify that the free palette was out of stock (in fact, there is a Facebook post announcing the free palette being extended to the following day) nor did their website actually add the free palette to my cart (or order form). Low and behold, when my order was received, the free palette I selected at time of purchase was not included.
Logically, I figured that with my proof of time & date of purchase along with their public announcements of the free gift via email and social media, Juvia's Place would honor their word and meet a standard of customer service by making this right. They did not, in fact, make it right. Instead their customer service representative lied to me (stating the free palette was out of stock although, as mentioned, the promotion was extended another day beyond my purchase date).
I spoke with multiple agents via email (they do not have a customer service phone line, mind you, and they outsource their customer service to the Philippines). Each of the reps continued the lies and/or excuses and told me there was nothing they could do. So rather than honoring a free palette (a retail cost of approximately $15), they would rather choose to lose my business (approximately $100 annually).
In my opinion, these experiences show the company's lack of integrity and emphasizes a lack of value placed on their customers.