Juvia's Place

I did not receive a correct item with my order. One other item I ordered, I did not receive it at all. This agent requested that I send a photo of the mailing package and items I received. Well, by the time I received the email with instructions (which was the next day), the mailing package (which was a brown envelope) was already in the trash. I explained that in my reply but provided a picture of incorrect order items and the receipt which shows the item I never received. Needless to say, after providing what was requested, I never received an email back! I've emailed twice since then and still no reply. I'm completely disappointed in this reps inability to follow up and even more disappointed in a company that doesn't do right by their customers. I will never spend another penny with these thieves!

I am signed up for their texts and I saw they had a deal going on one day so I went to the website to buy some things and then I realized that I don't actually want it anymore, it's been a few days but i've tried to cancel my order SEVERAL times, I guess i'll take this as a lesson to read reviews next time, their customer service team is literal trash, do not reply to social media comments, their messages are turned off so people can't message them and I assume with good reason, and some people even miss stuff from out of their orders, I can guarantee them that I will be disputing the charge with my bank and getting my money back! Juvias Place won't get a single penny from me. What kind of brainless idiots are running this company?

I should have read the reviews on these products before making a purchase. I blame myself for that. The shipping dates have been changed 3 times since I placed my order. I received email 04/30/2021 indicating order shipped now I won't receive it until May 10th if then. At this point I am already unhappy with dealing with them. Trust me they got me this first time. I won't make a 2nd purchase. In my eyes all these shipment dates being changed sends a message that the order was never really sent but yet they have my money. You wonder why we can't help our people. I'm going right back to M. A. C. Products.

I have ordered from their website at least 5 times now and have never had a hassle. And I live in Australia, so it is international shipping. It will usually take up to 3 weeks to receive my packages due to customs and COVID delays, but I have never had a mix up or missed item or broken anything. Give them a try! It is generally the case that people only leave reviews on these sites when they have a complaint, so don't be too worried about what seems like a very low rating

So I'm actually writing this review because I previously made a horrible review about this company claiming that they were scammers because I didn't recieve my package in a timely nor getting customer service so I'm writing again to clear some things up.
1. I found interest in this company after seeing the eyeshadows on Instagram and felt completely inlove I had to get them
2. After placing my order I got an email within 3 days confirming it was shipped and was provided a tracking number that didn't seem to work
3. Customer service took about a week to answer me but eventually did and was very helpful in getting my package to me, specifically Maureen thanks to her
With that being said some things are beyond the customer service representatives control and for that I should've never said that they were scammers because they're not. I received my package after 1 month and a few days so I am happy.
We are going through a pandemic at the moment which is probably causing a lot of delays with orders being processed and then probably with so many orders coming in the company probably doesn't have a lot of staff working.
Conclusion: I'm inlove with my eyeshadows in real life and I can't wait to try them onn I got the berries and the Saharan and they are beautiful! But as for now if you want these eyeshadows within 3 days to wear or a week I suggest u shop for them in stores at allure

So I went to try their product because I saw someone use their highlighter on Instagram. I barely used the product and the fuzz on the stick is already pulling off. I had purchased three different colors and they're all doing it. I asked to return it because I didn't think it was worth keeping for the price. Yes it's inexpensive, but don't fall for it. Who knows what kind of ingredients they use especially if it's this cheap. The brow powder palette product and colors are deceiving. The darkest color isn't even close to black, but it's more brown when applying. I'm glad I didn't buy anything more. They said they won't accept returns or give me a refund, but would give me a store credit. I asked how I would see the store credit since it's been two weeks now. I haven't gotten a reply. I honestly don't know what else I'd want from them. The packaging is cheap also. Don't waste your money!

I'm happy to support this brand because of it being owned by POC. All of the controversy, I actually didn't know abt. I will do my research to make sure I'm supporting good & humane ppl. The concealer is absolutely horrible. It dries so matte, that it looks like your skin is stucco ON drywall. The foundation sticks are so so. The pallets are great. The eye gel is AWESOME! It dries super quick, so work fast. Lip gloss & highlighter are decent. All items that I liked, were worth the SALE amount. I would NOT say that they are worth their average NON-SALE price.

This juvia's place I don't recommend anybody to purchase from they are sending my order to different place they say they are not responsible for them i was asking for my refund they didn't answer bad service no customer service everything is worst don't purchase nothing from them

I placed my order on September 19,2020. I never received a confirmation email confirming my order. Luckily, I had screenshot my confirmation page when I made the purchase. However, after checking my order online, it shows that my order has been "fulfilled". I immediately went to email the company to let them know that I have not received anything, not a confirmation and definitely not my order. A week later, I received an email telling me to rate my customer service. What customer service? No one has responded to my email. I still have not received my order. I still have no email. But they have my money. I'm going through my bank to get my money back because this company is a JOKE. It makes it worse that they are supposed to be a company targeting Women Of Color, yet treat us this way. DISGUSTING! Do not shop here!

I ordered my second set of pallets. This time it was four of them. Juvia is not cheap so now all of a sudden my shipment is being returned for not being able to deliver that's bs n very fishy. You cannot support all blk business it's always some $#*!. I don't want a store credit I want my money back! My first set was delivered...

I was skeptical when I read the reviews just after I order, people telling about their bad experience and not receiving their package.
Then 3 days after receiving my email and shipping number, it wasn't working, it said it didn't exist.
I decided to send an emailto customer service, which was answered quickly and giving me the link with the activity of my package.
I sent 4 emails and all 4 were answered in less than an hour.
My package arrived 3 days earlier than expected and in excellent condition.

I ordered a Christmas gift for a friend and the package never showed up even though it says delivered. THE REASON I give it one star is because I sent a email stating I wanted the issue to be fixed and that it never arrived. MS. Jensen from customer care says they aren't liable and that the customer HAS to file a claim with the postal service …. Since when? I've had this happen in the past and they typically are the ones who investigate and they usually resend the order. This was also my 1st time ordering from them … never again

I had an issue with my address, and I was told I would have to pay shipping again for the items to be reshipped. So I cancelled. This was my first order and my last. I will find eyeshadow else where.
They could really take notes from Il Mackiage, they have excellent customer service.

I did not receive the order I made on 29 November 2022. Today, on 8 March 2023, my order still appears as "Processing" on the website. I have contacted Juvia multiple times and this was not helpful.

Horrible company. One of my product didn't arrive, they haven't send me a new one. They offered store credit for the thing, but shipping of just this product would be another 22 dollars (!) when the product cost 8.8$. I paid more for the shipping and customs for the first time because anyway and it didn't arrive. They astoppwd answering the emails.Not to mention that they stated wrong amounts on the invoice and because of this I had problems with getting this damn package from the customs office. If you want a nerve wracking experience then go ahead and order from them. (Products are bad btw)

My daughter and I love their products. We usually buy from Ulta but since the pandemic we have been ordering online. My daughter place an order of $125 of items and she never received her items. Contacted customer service and they refused to give her a tracking number to UPS or give her a refund. Great products, very poor, unprofessional customer service. Even though we love the pigments and how it look on our melantin skintones, we will no longer buy their products. If more people stop buying their products then maybe they will work on their customer service and refund policy. Thank you for having a site where we the consumers can voice the good and the bad of different businesses.

Processing time is waaay too long. They say 7-10 days but can be longer than that. 7-10 business is still too long. Also when contacting customer service they take almost a week to reply to you