I have ordered from their website at least 5 times now and have never had a hassle. And I live in Australia, so it is international shipping. It will usually take up to 3 weeks to receive my packages due to customs and COVID delays, but I have never had a mix up or missed item or broken anything. Give them a try! It is generally the case that people only leave reviews on these sites when they have a complaint, so don't be too worried about what seems like a very low rating