Juvia's Place

Processing time is waaay too long. They say 7-10 days but can be longer than that. 7-10 business is still too long. Also when contacting customer service they take almost a week to reply to you

Been seeing everyone use this product and i decided to try. Purchased it and tracking number stop working after it was misrouted. When it got to my state it then got sent to another state. That was weird. I emailed customer service and she told me what i already knew. She didnt help at all. When i asked for a refund i didn't hear back from them. A couple of days later it came but item was missing. Their makeup is great but never again online. I will be going to ultas.

The worst service I have ever experienced.

I ordered on the 26th of Nov 2020, and as of the 10th of Feb 2021 am still waiting to receive the order. They claim that the shipping company lost it so I had to wait for it to be returned to their warehouse and now they want me to repay the shipping even though the address is the same and theres no guarantee I'll get it this time either, they wont refund it or resend. Absolute scam, will never order again and will advise everyone from doing so. Customer service reps do nothing to help and will only go in circles, I have had to continually chase this without them reaching out, they claim once it leaves their warehouse its not their problem even though they are losing customers, they dont seem to care.

I saw that Juvia's place was having free international shipping over $60USD, so I made a rather large purchase. Most items came in good conditions except 2 shade sticks I ordered that came completely melted. I saw on their website that if an international order came damaged they would NOT be able to send me new products and would immediately process a refund. When I emailed the customer service line, however, they said they would send me replacements, which I accepted. Fast forward a month, the replacements finally came, but again one of them was damaged. I emailed again, asking them to please refund the one shade stick that came damaged. They said they would send me a store credit as it was against their policy to process refunds. The store credit can only be used if I pay an extra $15USD on shipping, which makes this very poor value. Store credit IS NOT A REFUND

Their courier delivered my items to the wrong address and marked it down as delivered. I reached out to Juvia place to resolve this matter and they told me to reached out to the courier. I reached out to the USPS and they told me Juvia place has no insurance on my items so they cannot refund me the money so I need to reach out to the seller. I explained the situation and send screen shots of other people complaining about the USPS couriers misplacing people's items. Juvia place still refused to refund me the money

PLEASE DO NOT ORDER FROM THIS COMPANY! I Ordered 6 eyeshadow pallets from their website on Dec. 15,2019. Received and email on Dec. 18 saying that my order has shipped. After a week of no movement, I contacted DHL and was informed that my items never left the warehouse. A shipping label had been created but the items never shipped. After emailing them back and forth 4 TIMES over the course of approximately 1 month, I was told that they were "escalating" my order each time but my order still never shipped. They informed me that I could not receive a refund as well. After a month of getting lied to and never receiving my products, I initiated a dispute with my bank. After providing proof of their fraudulent practices, the bank refunded my money! I will NEVER order from this company again.

I was introduced to this site on Instagram and I ordered from them my first order they or the website doubled up on the number of 3 items I ordered when I contacted them concerning this they would not reply and had never shipped the items so refused to take off extra items and shipped the box off. If I would have read reviews before I ordered I never would have ordered
Beware! And colors/ shades are not true to the ones on website so far everything I've gotten has

I can't stress how much I'm upset with Juvias place. 21 days after order and still nothing received and customer service is bad. Please refund my money!

I have ordered 4 items 2 weeks ago. I paid full amount including fedex International shipping about 86 usd. They sent my order next day to fedex and asked me to track it. Also they sent me a summery for the payment but not an invoice. Items arrived to customs in Egypt and fedex contact me that there is no invoice included. So I sent juvias place customer service over 10 emails to send me and fedex a pdf invoice for the last 3 days but I have got zero answer. My items will be destroyed or return back to the sender for a mistake that juvias place and fedex have done. No reply from their horrible customer service till now. I will send to everyone not to deal with this brand. I think they don't put an invoice to try to fraud with USA taxes. They have given me a nightmare in ordering over seas. To everyone reading my review DONT buy Juvia's Place they are a fraud company. My mistake is I dint believe the negative reviews about them.
I will post my reviews every where for potential buyers to take care. Bad company. I will keep you updated if the problem is fixed.

Not to be all "Karen-ish", but damn!
Not to be all "Karen-ish", but damn this customer experience was really bad! Their website says in the FAQ that shipping will take place 3-5 days once ordered. After five days, I reached out to Customer Care and was told 7-10 business days via a generic canned response, not including weekends and holidays. They have no contact phone numbers and only do communications online and by email. It literally took 10 business days! Almost like they hold it that long for some weird purpose. Then they choose the slowest shipping method possible, seven extra days for shipping. This is crazy! Had I ordered these products on Amazon, I would have paid a little more, but would have gotten them within three days, instead of three weeks. Just leaves a really bad taste in my mouth and conditions the consumer to use places like Amazon and Walmart for buying/shipping. I'm just trying to help small businesses out, but WOW lesson learned! Wish I'd have looked for reviews prior to ordering...

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Juvia

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Nirit Evdaev
0 reviews
IL

Not buy from them!
Not buy from them!
I ordered products for $200. I live in Israel. I entered the correct address, but they sent it to a different address than what I entered on the computer. This is a sting, be careful.

They actually sent the products to another address that is not mine!

This was definitely my first and last order from them and tomorrow I am filing a complaint with the credit company and I will demand my money back without even seeing a single coin from it.

Terrible company, no customer service and no one to talk to. They didn't change the address after they made the mistake because they say they can't change how much Patti cheats people.

Tomorrow my Ashari company will recover from them the money I paid them and I have every right to it because they cheated me personally!

I don't recommend ordering any medicine from them and don't mess with them at all, you don't want headaches. Thanks to those who read.

My orders
Order **************S9HK09
Order **************8TZWQ2.

There is now phone number for customer service, only email. The response is SLOW. Only store credit! I won't be ordering from them again!

I order a few items in the middle of April up to now 10th of June i am yet to received the order or a refund. I messaged, emailed and even tried to get in contact with them on Instagram and on responds. Pure silence. For an international brand this is disappointing. When i check the shipping info. Its stating that the package was returned to sender, so their had both money and product. I WILL NEVER ORDER OR PURCHASE FROM WEBSITE OR RETAILER THIS COMPANY EVER AGAIN TOTALLY UNPROFESSIONAL AND DISAPPOINTING TERRIBLE.

Until my last order on Feb 26,22. The company dispatched a partial order. I received the $15 olori 2 pallet without the $96 culture bundle. I checked my account weekly for a month giving them time to send out the missing item. Since this product just dropped on the site 2-3 weeks prior to my order and knowing many more than expected my have purchased and in the process it just so happened to be on back order. Although the site it self never showed waiting list. The strangest thing is that the day I sent my email to customer support referencing my partial order they in turn message me saying order fulfilled. You can't talk to anyone at this company only by email. I've never been so saddened by a companies customer service when I'm spending my money. All I wanted was the item to be sent I wasn't looking for a refund just the item because I paid for it and I'm a collector of Juvia's Place pallets. They have yet to send the Culture Bundle or refund me for it. I'm still waiting for them to make it right.