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leanne s.

Contributor Level

Total Points
80

1 Review by leanne

  • Juvia's Place

2/10/21

The worst service I have ever experienced.

I ordered on the 26th of Nov 2020, and as of the 10th of Feb 2021 am still waiting to receive the order. They claim that the shipping company lost it so I had to wait for it to be returned to their warehouse and now they want me to repay the shipping even though the address is the same and theres no guarantee I'll get it this time either, they wont refund it or resend. Absolute scam, will never order again and will advise everyone from doing so. Customer service reps do nothing to help and will only go in circles, I have had to continually chase this without them reaching out, they claim once it leaves their warehouse its not their problem even though they are losing customers, they dont seem to care.

Tip for consumers:
Do not purchase from them, they will not refund you or help when your order gets lost, it will 100% get lost, they say once its out of their warehouse they have no obligation and will not help you any further, will try scam you out of reshipping charges and then nothing. Horrific company.

Products used:
Afew pallettes that were on sale totalling $70

Service
Value
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Returns
Quality

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