ImNotBecoming S.

All my experience with Juvia's Place was good, until now. Sunday, November 15,2020 I order the whala 2 eyeshadow palette. On Monday, November 16,2020 order was shipped out. On Friday, November 20,2020 I received my package. I was excited opening the package, when I finally open the package and pull out the eyeshadow palette, smile up went smile down, I had a frown on my face, cause the palette that I th was the whala eyeshadow palette that I already owned. So, I immediately contacted Juvia's Place customer service the same day, I let them know what was the issue and sent images of the box that have tracking number, my name, address on the box, items I received, and package slip, no response. On Saturday, November 21,2020 sent images of the box that have tracking number, my name, address on the box, items I received, package slip, and a footage of the whala eyeshadow palette that I owned and the whala palette that they sent out to me, that I didn't order, with the package slip that showed what I order, no response. Still waiting for a response that I feel that I'm not going to get. I just want what I order. So, I'm here writing this review. Horrible customer service, give 0 stars. If I decide to support the owner of Juvia's Place, I might order through Ulta Beauty.

I order some makeup brushes from sambeauty.com. Someone from samebeauty.com try to use my prepaid card to order pizza from Domino's Pizza in Bronx, New York, Century Twenty One #72 in New York and other places. $#*!esss! The joke is on you. Lol, yall though that yall was going to get free money and items from me, no not going to happen! People avoid sambeauty.com so you won't become a victim of theft and use prepaid cards to make purchase online. Warning Warning! sambeauty.com is fraud, don't become they next victim.