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I would advise to never order directly from their website. I ordered a palette that I needed for a photoshoot, so I upgraded the shipping to 2-Day Rush shipping. Several days go by and I don't even have tracking. They finally send me tracking 5 days after my order, but they didn't actually ship my order for a total of 21 days. By this time my photoshoot was already done and over with, and I had to make do with another palette from somewhere else. When messaging the company they are extremely vague, and not helpful. The representative I reached out to refused to escalate my case, refused to provide me with rush shipping, and refused to provide me a refund because they said that the items had already "shipped" when they in fact had not even been dropped off at USPS yet according to the tracking. I finally received my palette 36 DAYS AFTER I ORDERED... AWFUL CUSTOMER SERVICE, I will never EVER buy from this company again. Their palettes are beautiful but their integrity is bottom tier.
Tip for consumers:
If you insist on buying this brand, do not buy from their actual website. Purchase from Ulta, Sephora, third-party instead to ensure that you actually receive what you ordered and in a timely manner.
Products used:
Festival Palette
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