Justfly.com

Warning warning warning do not do your reservation through just fly travel agency they have no office in the United States the water customer service they will cancel your flight and they will not going to help you to get another flight because they would like to make the most money out of you as a customer if you have a problem you have to wait at least 2 hours and if they would like to call you back they will call you back at 2:00 a.m. when you are asleep because their office in a different region you cannot even sue them because do you have no offices here and each time you talk to them they blame the problem and covid-19 do not reserve your ticket through just fly it's a bad idea they give you cheap price to make it so empty and after 2 months they cancel your flight and say sorry covid-19 was a problem.

Very unsatisfied with my experience using Justfly.com. It is not clearly disclosed on the site that tickets are nonrefundable with third party and airline charges for changes and cancellation fees. It is clearly disclosed after you buy your ticket. I did not want a nonrefundable ticket and would have paid more for a refundable ticket. Customer service representatives were professional, but was on hold for over 40 minutes to speak with a supervisor. The disclosure that tickets are nonrefundable are buried in the terms and conditions. Only trivial information should be buried in the terms and conditions, not relevant consumer disclosures. Will not use again!

My husband died in May and I have been trying to get a refund for the money we paid for his airline ticket, using Icelandic Air, through Justfly. I have bee put on hold, told to call back, disconnected, told they've attempted to call me (with NO record of those supposed calls) and emailed to call again. Today I talked to a "supervisor" who said he would send an immediate email confirming they would be issuing a refund of my husbands ticket price (they told me I would have to pay $250 to cancel MY flight so I said not to cancel it). I have received NO email! They did, however, send an email in my dead husband's name, asking him to fill out a survey about today's call. HORRIBLE.

After a frustrating two days of searching and actually trying to book flights with Priceline and Cheap-O -Air I was unsuccessful. I actually entered vrediy card information on both sites to finalize my booking only to be prompted that flight was no longer available. I was then prompted to choose another "Great Deal" on a flight only to find that the price had increased dramatically. I went to JustFly and booked the two flights that I had previously spent two days trying to acquire. The whole process was so EASY it only took me less than a half an hour to book two different international flights!

They are a scam. In January 2020 I booked a one-way flight for 7 passengers that ended up getting canceled by the airline, due to Covid. I was told by Justfly that I would be refunded but it would take a few months. Now more than a year later, no refund at all. When I call Justfly to check the status of my refund, they tell me my refund is on hold & I need to pay $400 in service fees to process it. Lie after lie after lie

I booked a flight and was given a promotion for a discount when I booked my flight and they would not honor it. When 3searching flights I got a message that said that I could cancel my flight within. 24 hours of making it and now they refusing to honor They are scammers. I will never book anything with them again.

I purchased a plane ticket on American Airlines from justfly.com. I was traveling from Columbia, South Carolina to Durango, Colorado. Six days before the flight I noticed that the flight was from Columbia, Missouri to Durango Colorado. I called Justfly about the booking error, and they refused to help me resolve the problem. Justfly would not re-route the flight nor would they cancel the flight. I explained to them that I could not possibly use the ticket. Columbia Missouri is halfway across the country from me. Thus I had a $740.00 ticket that I could not use. I had to call American Airlines, and they did get the flight re-routed correctly, but it cost me an additional $200.00. I would recommend that everyone stay away from this site!

I booked my flight with justfly, I had a family emergency and I canceled my flight before 24hrs. I clearly told them I need a refund back. & they said yes, & they told me ther where going to charge me a " fee" i said okay that's fine. Turn out they charge me the fee & up until this day, I never got my refund back. I been trying to reach to them for 3 days now, waited up to 3 hours on the phone each day, and no answer.

Justfly is literally the worst fly booking website I've ever dealt with. I need to change the date of my return flight ( which they tell it completely possible) but I couldn't. I tried to do it only but the website was roaming in purpose literally for over an hour. I tried to call customer service and I was on hold for 2 hours twice. After I gave up and I canceled my flight. Guess what? The cancellation took 2 minutes online vers trying to change the date on flight that was roaming for hours! I also tried to get a refund back ( I bought the cancellation protection plan) and I still didn't get anything back! This ridiculous! This company just still a 1000$ from me

Needed 3 round trip tickets for Houston to Lax. When I clicked on to input my information for the tickets, the price for the tickets changed after I placed the information for the first ticket. I called customer service in less than 5 minutes and explained the situation. They could not give me the price that was offered in the beginning for all three tickets. They ticket was cancelled and I was charged a cancellation fee. This is false advertising because I couldn't get all the tickets for the price offered and worst of all I got charged for something that was out of my control.