I booked my flight with justfly, I had a family emergency and I canceled my flight before 24hrs. I clearly told them I need a refund back. & they said yes, & they told me ther where going to charge me a " fee" i said okay that's fine. Turn out they charge me the fee & up until this day, I never got my refund back. I been trying to reach to them for 3 days now, waited up to 3 hours on the phone each day, and no answer.