I purchased a plane ticket on American Airlines from justfly.com. I was traveling from Columbia, South Carolina to Durango, Colorado. Six days before the flight I noticed that the flight was from Columbia, Missouri to Durango Colorado. I called Justfly about the booking error, and they refused to help me resolve the problem. Justfly would not re-route the flight nor would they cancel the flight. I explained to them that I could not possibly use the ticket. Columbia Missouri is halfway across the country from me. Thus I had a $740.00 ticket that I could not use. I had to call American Airlines, and they did get the flight re-routed correctly, but it cost me an additional $200.00. I would recommend that everyone stay away from this site!
Hi Edward,
Unfortunately, we are unable to address this review simply because you did not provide your booking reference number. Please do so by emailing social@justfly.com so that we can look into this for you and help you out further.
Kind wishes,
JustFly Team