On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Justfly.com Reviews Summary
JustFly.com has garnered significant negative feedback regarding its customer service and booking practices. Customers frequently report issues with unauthorized charges, unresponsive support, and a lack of accountability, particularly during flight cancellations and changes. Many express frustration over the difficulty in reaching live representatives and the perceived dishonesty in pricing and fees. While some users have had satisfactory experiences over the years, the prevailing sentiment highlights a troubling trend of dissatisfaction, suggesting a need for the company to improve its communication, transparency, and overall customer care to rebuild trust and reliability in the travel industry.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Im not the type to leave reviews but JustFly deserves it. Economy flight tickets are even cheaper here.
I never expected JustFly to exceed my expectations. Yet they did!
My affinity to travel has been satisfied with JustFly's affordable tickets.
The prices are roughly 40% cheaper than the ones sold on airline websites
I would strongly urge anyone considering using this agency to RUN IN THE OTHER DIRECTION! My friend and I made our two USA-France reservations at the same time. About 12 hours later, she received a notice that her reservation had been cancelled - no reason given. She didn't want to fly alone, so I immediately cancelled my reservation - all within the supposed "24-hour free cancellation" period. Then I was told that since the airline had already issued my e-ticket (within the 24-hour window), I could not get a refund, but only a credit. When I used my credit to re-make my reservation, I was charged a $300 change fee, plus the ticket price was higher than the original Justfly price. All because of Justfly's senseless ticket cancellation and refusal to refund my ticket price even though we were told you had 24 hours to cancel.
My experience with JustFly is all positive. I booked my last 5 flights with this website as it was so easy to use
I dont know what others are talking about, JustFly is reliable and fast. No issues on my side.
Would love to try them out even more. I am satisfied with their promos as well
I'll just say that I am glad that JustFly is here to help me with my flight needs. Nice deals and promos
A great and reliable website for low priced tickets. Different carriers to choose from and some are cheaper than others
HOW come just fly can offer these cheap flights while airline agencies inflate the price at ridiculous amounts? I may never know.
I was looking for cheap flights for a vacation in Punta Cana and this site popped up. Good deals though
Been using them for a year. Bought a total of 15 tickets, all were good!
Wonderful website and friendly agents. I'd buy tickets here again
Rockstar company! I bought tickets from them last Christmas and we went to NYC
Justfly offers me lots of options to choose from, I highly recommend them
JustFly is really an amazing site for arranging your trips and tours. When you have concluded your destination, this site can be called as a pioneer among all the travel booking locales today!
Like most online travel agency offers, they have affordable flights to various locations. What sets them apart is the way they handle their customers. Really friendly and helpful throughout.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members