Justfly.comReviews 6,163

Its a great website to search for your next flight ticket, no prepayment is needed for future bookings

Their agent promptly notified me to inform me that my credit card didn't go through. Turns out it was an old card they had on file.
Good customer service here

I made an error with a flight booking and needed to change the return date. No problems encountered

A great flight comparison website for those who do not have the time to check the airline websites themselves.

Trouble free. I've been booking with Justly.com for couple of months now, for m extensive flights across Europe.

Great for finding hotel rooms in Bel-Air. The guest house we booked via the website was best choice we got..

I was able to receive good service from your call center agents, the on-hold time for talking to live representative was a bit lengthy but still okay. I will be looking to see if you remove the hotel we stayed in at Jersey City from your web site.

Be careful when you use this website. It is designed to charge you fees without you noticing them. While booking a flight, they ask you if you want to select a seat. No mention of a fee. Once you select a seat, at the bottom of the screen, they add a fee of $14.95 per seat. Then, I called to airline to check some other thing, and they told me that I did not have any seats assigned. When I called justfly.com, they said, the airlines can dismiss the seat assignments and there is nothing justfly can do. Only take my money!

The customer service agents are very courteous. Upon answering the phone, they ask for your phone number so that they can call you back. Then the call takes a very long time and eventually you get disconnected. Guess what, they never call you back. It is a lie that they say to make you feel good.

I had to cancel my trip due to an incident that I or the airline had no control over. So, the airline agreed to give me full refund. But, they said I had to call justfly to get the refund. From there on, it was like a ping-pong game. After calling five times and complaining that they never call back in the last four, finally, after disconnecting the fifth time they called me back and I was able to complete the refund request, minus the seat assignment fees.

When I complained about the seat assignment fee (I said I had no idea the seat assignment was with a fee, it was a carefully designed web site to make it easy for people to miss the fee), the operator basically read a prepared statement that it is the customer's responsibility to check all the fees before completing the transaction. The fact that they were trained to give that answer is telling: they knew what they were doing, the web site was intentionally designed to decrease the possibility that the customers wold notice the fee. It seems like their whole business model is "price the tickets lower than other sites, bank on the fact that most consumers will not notice the seat assignment fee and get that price difference back" or "sell price guarantee for $40 that most people will not use" etc.

Also, I found this: https://www.bbb.org/akron/news-events/news-releases/2015/07/bbb-issues-warning-about-justfly.com/

Fast & efficient service for my flight booking. I've been buying tickets from JustFly in the past and I am going to continue to do so again in my future trips

As someone who's not good with computers, I called their customer service hotline. The agent I spoke with was very accommodating, upbeat and highly helpful. Booked a flight to Haneda

Customer service was good. The booking process via the website may be a bit confusing for some. The travel agent I talked to explained the functions of the site quite well.

Thanks to the agent named Ian for making my flight booking experience hassle-free. I'm really satisfied.

My friends and I was in need of a room with space large enough to fit five guys. Via Justfly, we got a nice suite at an even nicer rate.

Don't believe any of the positive reviews. They are all fake. This is the worst company I've ever interacted with.

The reality is that the JustFLY technology, customer service and company are ALL incredibly unprofessional and unreliable on a good day, and totally fraudulent otherwise. If you happen to travel successfully with a booking through them, it is pure luck. Don't take your chances.

I have traveled through them three times now (because I need to book the cheapest fare for my work travel, regardless of company, after the first experience I would never have chosen to fly through them again and every time something totally insane has happened including lost reservations, crazy inexplicable charges and the worst customer service imaginable.

Once, they lost my reservation despite confirmation numbers, had me on the phone for hours and then tried to charge me for the price difference in booking a new flight. Not only that, at the start of the call they wanted to charge me $407 and 90 minutes later, my mysterious fee had increased to $1164.

I promise that if you save a few hundred dollars booking with them in the beginning, you will pay twice that by the end. It's worth it to go with a company that is vetted for integrity.

I had to change my travel dates because there was a death in my family and I needed the change fees waived. I provided Justfly.com all the proof needed of the loss of my father-in law. I did not hear from them for over one week. I called the airline directly and the airline agent was wondering why Justfly had not contacted them. After being on hold for hours for Justfly and was not making any head way with them, I finally decided maybe I should just pay the change fee and the difference in flight price. Justfly told me it will cost me over $4,000 to change the tickets for me and my children. I called the airline directly again and a ticket agent at the airline was able to change all four tickets for $287. I will never buy a ticket from Justfly again and I will advise you not to buy any tickets from them because God forbid you have to change it because of circumstances beyond your control, they will try to milk you even in times of sorrow.

I got an e-mail over 4th of July weekend telling me to call them immediately because my airline changed something about the flight. I called. Nobody answered. Fine. So it is now July 5th and I'm put on hold with the recording saying "there are more than 10 calls ahead of you" and "your wait time is more than 15 minutes." I'm still on hold and I've heard that message repeat for 2 hours and 33 minutes... so far! I have stuff to do. I don't understand why they couldn't have just told me in the e-mail what the problem was. Oh! And the airline has the flight listed as on time and fine (I take off in 2 days). So, what the heck is the issue? I'm NEVER buying anything from them again. It's just too inconvenient.