I got an e-mail over 4th of July weekend telling me to call them immediately because my airline changed something about the flight. I called. Nobody answered. Fine. So it is now July 5th and I'm put on hold with the recording saying "there are more than 10 calls ahead of you" and "your wait time is more than 15 minutes." I'm still on hold and I've heard that message repeat for 2 hours and 33 minutes... so far! I have stuff to do. I don't understand why they couldn't have just told me in the e-mail what the problem was. Oh! And the airline has the flight listed as on time and fine (I take off in 2 days). So, what the heck is the issue? I'm NEVER buying anything from them again. It's just too inconvenient.