Gloria O.

I had to change my travel dates because there was a death in my family and I needed the change fees waived. I provided Justfly.com all the proof needed of the loss of my father-in law. I did not hear from them for over one week. I called the airline directly and the airline agent was wondering why Justfly had not contacted them. After being on hold for hours for Justfly and was not making any head way with them, I finally decided maybe I should just pay the change fee and the difference in flight price. Justfly told me it will cost me over $4,000 to change the tickets for me and my children. I called the airline directly again and a ticket agent at the airline was able to change all four tickets for $287. I will never buy a ticket from Justfly again and I will advise you not to buy any tickets from them because God forbid you have to change it because of circumstances beyond your control, they will try to milk you even in times of sorrow.