Justfly.comReviews 6,163

Spend the extra $$ on a known air line. Its worth it. If you have any connecting flights or issues during your travels and need help you wont get it. We were in Hurricane Matthew- completley unable to fly due to obvious horrible weather and airport closures. No one wanted to assist us with new flights. Everyone said it was the other persons or companys responsibility. Bahamas air- silver airways- wanted nothing to do with us regarding flight changes and rebookinng of our travel because we had booked through 3rdparty. Justfly said it was the airlines problem. In the end what happened? We lost out on over $800 in flights ended up renting a car and driving. Part of our trip. I wish i had spent a few $$$ more and had the assurance of a real airline or provider. Dont be suckered or fooled. Very disappointing.

I jsut learned that Justfly bills you for slecting a seat prior to arrival at the airport. The fee is billed separate from the ticket, & on a separte date, so you are less likely to see the fee.

I booked a trip to Las Vegas for my 25th anniversary through Justfly.com. Didn't look at other reviews until it was too late. It cost me $392.00 for plane tickets. My father has become terminally ill and I cannot leave him right now. I explained this to the customer service agent who was not American. So the paperwork said if I cancelled that I would have to pay $125.00 per person so $250,00 to cancel. Then the airline would give me a $114.00 credit to be used within 90 days. I don't think I will be taking any trips within 90 days since Dad is so ill. And on top of that, they want to charge me another fee of $75.00 per person (2 of us) to cancel. So I could just not cancel and lose $392.00 which is the original amount spent or have them cancel it and lose $392.00 plus 150.00. Well, duh... Will never use these rip off artists again.

Change flight charge $200. Air line fee for changed flight $75. Charged an additional $160 more than what the initial price of the flight purchased and what was currently listed as the fare on their website for the same flight. Ridiculous. I could have purchased a new flight for less than changing my current flight... which is what I did on another more reputable site. The customer representatives were idiots. They tried to put me on a flight that would have taken 17 hours instead of many listed flights that should have been only 7 hours. I will never, never, NEVER use this site again and I strongly recommend everyone stay clear of this scam. - 0 stars. Even worse that $#@!

I flew Justfly today. DONT USE THEM! They are incompetent. I should have hung up when they didnt know Maine was a state. They also do not have a customer service number.
I made a reservation for my husband and I to fly to Maine to pick up our son. I made another one way ticket to fly our son home. I made both reservations over the phone with the same agent. When I got the confirmation I checked the dates and airports and they were correct. I did not know he was on a flight leaving two hours after our flight until we got to the gate to fly out. I tried calling them and got no where. The flight was leaving. We had to pay Delta $50 to change the flight to the same as ours. I also paid extra to get aisle seats for my husband because he is tall. Turns out you can do that free thru the airline. I didnt know that they did not give him aisle seats until we boarded. Just fly refused to refund the cost of either of these expenses despite their obvious mistakes.
I rented a car at the same time I booked the flights. I found out that the car rental place closed long before our flight came into the airport and that they werent even located at the airport. It took me two hours to cancel that reservation. They do not do it on the same phone number as Justfly. You cant just call them back to cancel despite being told when I reserved that you could just call that number I was given incorrect phone numbers to call, transferred from one person to another, cut off, it was s frustrating. I finally called the car rental place directly and they straightened it out. Justflys reservation numbers did not correspond to any of the car rental numbers either.

I looked up the flight I wanted on Kayak, com. When I clicked to book it I was taken to Justfly. I went to book the flight and everything was all set but there was no place to enter my TSA number. I called them and the women who took the call insisted on looking up the flight info for me. She couldn't find the return leg of the flight and didn't tell me how to enter my TSA number. I told her I could book my own flight, I just needed to know where to enter my TSA number. She said she had to book the flight first and then transfer me to customer service to enter the TSA number. This is contrary to what TSA told us. They said you had to enter the number before you pay for the ticket. After I told her that she said the flight I picked was sold out and she had to give me a different flight for $100 more. I said she wasted 45 minutes by not telling me where to put the TSA number and caused the flight to be sold out. I told her I'd figure it out myself.
As it happened, I booked each flight with the airlines directly and got the original flights and price AND was able to enter my TSA number. I can't see much use for Justfly!

Hope my review will be helpful for people who think to chose justfly.com... I was trying to look for international flight in kayak and complete first page is showing up with justfly.com. I have to blame kayak.com for sure... How could such popular search engine chose this unreliable, inefficient, worst reference like justfly.com

Here is my experience... I booked roundtrip for my family. I have to prepone return date of the trip. I know Airindia mostly charges 125$ Flight fare difference. But these guys started asking 770$ to change date and I said no. They called back in 2 hours and gave me 550$ quote... now I know something fishy going on there... finally they said 270$ and charged my account. Even after 3 days, I didnot see changes.

However here is the main story... my family started back with a baby from India all the way traelling about 10 hours to reach airport... their flight was only booked for 1 segment.Me & my family calling back justfly.com and talked to 4-5 agents, but no help... they keep you on wait/old... say we are looking into issue and it's fixed... but airport authority says there is no ticket booked. Family have to keep on checking with counters for 3 hours and finally the counter is closed.

Now I am in call with them for more than 4 hours for the reason... still waiting... on hold... they redirect supervisor. Again keep you on hold... I wish no one will go through this pain again... Justfly.com is just a scam! I am never trusting kayak.com too for referring me to that fraud company...

A recently book a flight through Orbitz and I also had JustFly website up at the same time checking prices. I chose Orbitz and entered all my information. Some how this info populated in JustFly website. I never entered any info into Justfly expect dates. Once I received my CC statement I realized I was booked on the same flight through both companies. I contacted Delta who issued a refund however insurance and fees through Justfly, I was denied a refund. That will be the last time I every look at Justfly's website

I wish there was 0 starts to review this Travel Agency

I had a worst experience with them. My mom is 75 years old, she has an emergency and need to fly back immediately. I was on the line with them for 3 hours in the morning, promising me that she is on tomorrow's flight and I will get a confirmation within 2-3 hours. Needless to say I received NONE. I called again around 1 PM, again I was promised that within 2-3 hours I will receive the eticket. Ofcourse, I did not receive anything.
I called again, just now, 7:35PM to hear again... 2-3 hours. I sure called Air France, so the agent told me that she is not on this flight.

DO NOT USE THIS TRAVEL AGENT