Justfly.comReviews 6,163

Don't book with them! You chose your flight times, then the reservation email arrives and they times are not what you've selected. They have no other flights available at that price so you tell them you wish to cancel. They tell you no problem and that you won't be charged anything. $80 charge on my credit card. Called them to dispute... giving me bogus reasons. I have no problem paying for what I bought but I did not buy and do not wish to fly out at the time they ended up changing the reservation to... 6am! Scam company!

My wife purchased tickets on-line for a medical emergency after another airline cancelled my flight. She purchased cancellation insurance in case we were able to book an earlier flight at the airport. My cancelled flight arranged an earlier arrival time to assist in the medical emergency. My wife called within 2 hours to cancel the flight I purchased with Just Fly. They refused to help her. When I called, I was sent to an off-shore customer service department and spent 30 minutes on the phone. They charged me a $75 per ticket cancellation fee (each ticket cost $150) and told me I needed to go through the insurance to get that back. When I called the insurance, they said they could have given me a refund, but Just Fly has cancelled my insurance. When I called Just Fly back, they said that they had to charge the $75 each and they had to cancel my insurance. I asked to speak with a supervisor. At first, I was told there is no supervisor. Then I was told that the supervisor is on another floor. I asked to be transferred. After being kept on hold for another 20 minutes, I was hung up on. I called back the next day. It took 21 minutes to get to a supervisor, who informed me that the only way to get a full refund is to cancel the flight within 4 hours of purchase and call them. After going through the timeline, the supervisor informed me that our SECOND attempt to cancel was at 4 hours and 3 minutes, and they would not issue a refund. He completely ignored the fact that the flight WAS CANCELLED WITHIN 4 HOURS, and that my wife has called within the specified time, but they refused to talk to her, even though she was the one to purchase the tickets. No matter how we pointed out their errors, they refused to work with us and address our issue. They got our money, and then refused to talk to us. VERY POOR CUSTOMER SERVICE.

First, do not have agents with English as first language.
So understanding policies is excruciating difficult.
Auto correct put my last name as my first.
It was less than 12 hours and they refused to make change without getting $75 first. Then to cancel and rebook was $200. They say let us collect this money and then we will help with a new flight... Are they kidding?
I could not change or do anything. But the worst was that a supervisor was not available. I was told by 3 agents that they were too busy and it would take 4 hours or more. The airlines said they would change without problem but the reservation access was block by Justfly. I am so angry by all the difficulty in trying to understand their policies. Which ARE NOT INDustry standard!. I would not ever use this company again. I have spent hours calling trying to get a resolution. I will probably have to eat the ticket and not go to the event because I trusted a fly by night company.

WARNING WARNING WARNING! Run from this agency, very unprofessional practices and very rude and good luck speaking with customer service if you can understand them?
I tried numerous times (ok 7 to be exact) to book a flight from O'hare International to Ecuador, every time i would try and check out, after i received a confirmation that the flight was available, i would receive a message to search for another flight. They force you to call them basically- so i did just that... after 1.75 hours and speaking with 4 different agents and 2 supervisors, the very flight i chose was going to be an extra $200 because they said the flight was all booked up. In fact every other flight that was available was going to be an extra $200. False advertising here ALL DAY LONG PEOPLE! Also many hidden fees, they try and charge you separate for your seating what a joke, Run im telling you run from this agency...