Stephanie H.

First, do not have agents with English as first language.
So understanding policies is excruciating difficult.
Auto correct put my last name as my first.
It was less than 12 hours and they refused to make change without getting $75 first. Then to cancel and rebook was $200. They say let us collect this money and then we will help with a new flight... Are they kidding?
I could not change or do anything. But the worst was that a supervisor was not available. I was told by 3 agents that they were too busy and it would take 4 hours or more. The airlines said they would change without problem but the reservation access was block by Justfly. I am so angry by all the difficulty in trying to understand their policies. Which ARE NOT INDustry standard!. I would not ever use this company again. I have spent hours calling trying to get a resolution. I will probably have to eat the ticket and not go to the event because I trusted a fly by night company.