MaryJane M.

I looked up the flight I wanted on Kayak, com. When I clicked to book it I was taken to Justfly. I went to book the flight and everything was all set but there was no place to enter my TSA number. I called them and the women who took the call insisted on looking up the flight info for me. She couldn't find the return leg of the flight and didn't tell me how to enter my TSA number. I told her I could book my own flight, I just needed to know where to enter my TSA number. She said she had to book the flight first and then transfer me to customer service to enter the TSA number. This is contrary to what TSA told us. They said you had to enter the number before you pay for the ticket. After I told her that she said the flight I picked was sold out and she had to give me a different flight for $100 more. I said she wasted 45 minutes by not telling me where to put the TSA number and caused the flight to be sold out. I told her I'd figure it out myself.
As it happened, I booked each flight with the airlines directly and got the original flights and price AND was able to enter my TSA number. I can't see much use for Justfly!